Sukriti Jaiswal

• Developing Processes: Engaged in designing, implementing, and maintaining change and release management processes to ensure they align with organizational goals, industry best practices, and regulatory requirements.
• Risk Management: Identifying and mitigating risks associated with major infrastructure changes to minimize the potential for service disruptions, security vulnerabilities, or adverse impacts on business operations.
• Continuous Improvement: Driving the analysis of change and release management processes to identify areas for improvement
• This involves gathering feedback, measuring performance metrics, and implementing enhancements to increase efficiency and effectiveness.
• Training and Education: Providing training and guidance to team members and stakeholders on change and release management processes, tools, and best practices to ensure understanding and adherence to established procedures.
• Conflict Resolution: Resolving conflicts and addressing challenges that arise during the change and release process, such as conflicting priorities, resource constraints, or stakeholder disagreements, to ensure successful outcomes.

Responsibilities

• Successfully established the process for major infrastructure changes, finalizing its calendar, addressing and resolving conflicts and driving & supporting its implementation between Volvo Group Digital & IT & HCL (Partner Org of Volvo Group)
• Identified & finalized improvement initiatives with business stakeholders in Volvo Group Digital & IT and coaching Change Mamagement
• Team in HCL to drive those improvements.
• Driving the quality huddle, a platform between VG Digital & IT IOS Management
• Team & HCL Management Team to go through the Quality Dashboards, highlight issues, escalations and defining appropriate actions and owners of it.
• Coaching the Partner Organization (HCL) of VG Digital & IT on Continuous Improvement, using Kaizen, PDCA and other improvement methodologies.
• Coaching & training the Problem Management team on problem solving techniques & root cause analysis.
• Preparing Quality Dashboard for Sr. Management
• Team that helps in identifying areas of improvements.

Responsibilities

• Supported DevOps guided transformations blending Agile Principles & Technology in delivery teams.
• Supported Management Teams across deliveries in driving their Continuous Improvement journey.
• Coached the Management & delivery teams in their Continuous Improvement group meetings.
• Conducted Lean Trainings & Facilitated, workshops at both teams & Management Level on various subjects (target image, focus area, identifying improvements, problem solving etc.)

Responsibilities

• Fostered an environment of open communication among team members to promote idea sharing, problem-solving, and continuous learning.
• Served as an escalation point for critical issues within the value stream, driving timely resolution and mitigating potential negative impacts.
• Managed change effectively within the value stream by involving stakeholders in planning and decision-making processes.
• Improved value stream efficiency by implementing lean principles and continuous improvement initiatives.
• Enhanced team performance through focused coaching, training, and development of team members.

Responsibilities

• Gained a good understanding of VPS principles used in transforming teams in Volvo Group IT.
• Gathered data, analyze and synthesize results on a specific dimension; streamlined findings with the delivery counterparts.
• Performed various analysis: span of control, skills matrix, performance management etc.
• Coached & supported the stakeholders in defining the current and future state for their processes and teams.

Responsibilities

• Mentored various Lean, six sigma projects to enhance operational efficiency & effectiveness for various Clients.
• Structured Transformation Roadmap for TCS accounts using FORE (Framework for realizing excellence) methodology.
• Lead Lean / Six Sigma awareness initiative while organizing training programs for managerial positions to drive the Process Improvement with pull mechanism.

Responsibilities

• Managed the Pilot Batch for Project Twilight, handling the first level support in Business Technology Services.
• Governed client engagements to understand their requirements, organize periodic reviews in order to provide prompt service delivery while exceeding expectations for committed SLA / KPIs.
• Conducted Coaching & Mentoring sessions with Unit Managers and team members for bridging the gap between current & desired performance.