Sukshith B S

· Subject matter expert on Product reviews, ticketing and quality audits.

· Acted as point of contact for between Operations team and stakeholders

· SME for Automotive category and have been handling RCA's on escalations, stakeholder communication and reviews for the category.

· Being the part of Reviews training team, coordinated implementation of new functionality through training sessions, demos and the development of appropriate documentation.

· Responsible for team meetings, imparting trainings and knowledge transfers for improving the quality excellence process

· Responsible for handling the Ad-hoc requests for NA and AU market places.

· Reviewing of Products as being a part of hazmat team and restricting non-compliant products from going live on site.

· Analyzing products to identify discrepancies between seller’s product and juridical guidelines.

· Expertise in categories such as weapons, vape devices, medical devices, automotive parts, dietary supplements, drugs and pesticides and helped in minimisation of the average processing time of products before going live on site.

· Supporting seller appeals on high- inflows, resolving tickets.

· Preparation of SOP, WBR and MBR reports.

· Quality Assurance: Audit multiple products based on legal documents and maintain 100% quality for four years in a row, with a target quality assurance of 99.7%.

· Initiated and took Training Sessions, Conducting Assessments for the operations Team to enhance the efficiency. Process training for associates and new joiners: Subject Matter Expert assisting and guiding 80 associates across multiple categories.

· Have been actively involved in devising improvement techniques and methods to streamline and simplify business operations and updating business process documents

· Manage and co-ordinate with all the stakeholders for catalogue related project

· RCA & Escalations handling Excel, Word and Power Point

· Program Manage the daily inflows and outflows to meet the SLA.

• Worked for Arvind Limited website NNNOW.COM
• Quality check of the catalogue for various categories as Apparels, Beauty products, Accessories
• Footwear
• Conduct quality check on catalog imagery, content descriptions Worked on Arvind own brands and International brands such as GAP, GANT, NAUTICA Worked on UAT for our internal PCM tool, suggested new ideas and changes for improving our work efficiency Responsible for closure of the escalations raised by brand team and merchandising team by doing
• RCA on the issue
• Maintaining Trackers and reports on daily basis
• Preparing Monthly and Weekly utilization and productivity report.
• Performed continuous random spot reviews of daily log pages, non-routine and work package contents for completeness, correct use of appropriate references and approved data.
• Reviewed and resolved issues raised during release of API, Safety Assessment or clinical supply lots for conformance to appropriate regulatory requirements.

• Collaborated with cross-functional teams to develop and implement targeted solutions for identified quality issues, ensuring continuous improvement.
• Standardized inspection criteria across multiple product lines, ensuring consistent quality evaluation and control.
• Conducted thorough root cause analyses on recurring defects, resulting in the implementation of effective corrective actions.
• Ensured compliance with regulatory requirements by meticulously reviewing documentation and maintaining accurate records.
• Marketplace quality management
• Handled a pilot team and worked on report generation
• Auditing and monitoring the marketplace products for the sellers
• Handled technical and functional issues regarding tool called Flujo
• Preparing monthly and weekly utilization and productivity report