Summary
Overview
Work History
Education
Skills
Languages
Accomplishments
Timeline
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Sukumar Lenka

Sukumar Lenka

Hyderabad

Summary

Experienced Professional providing strategic guidance and implementing solutions for clients. Skilled in research, data analysis, and delivering actionable insights for business success. Strong abilities in customer service, multitasking, and time management. Committed to delivering positive and memorable customer experiences.

Overview

5
5
years of professional experience

Work History

Senior Associate Consultant

Infosys Limited
Hyderabad
03.2023 - Current
  • Currently handling Support phase of Client based on ECM technology, which primarily consists of xECM, Content Server, SuccessFactors, and SAP.
  • Handled the client interaction part on a daily basis and managed day-to-day operations of the consulting team.
  • Coordinated with other teams within the organization to ensure successful project delivery.
  • Assisted in developing business plans for clients based on their specific needs.
  • Created comprehensive process documentation for internal use.
  • Implemented changes in response to customer feedback or requests.
  • Prepared presentations and reports for clients, senior management and stakeholders.

Analyst

Deloitte Consulting Pvt Ltd
Hyderabad
08.2019 - 03.2023
  • Worked as a SmartComm developer
  • Majorly worked across developing templates and layouts for forms ranging from static to complex
  • Worked on creation of sample data XMLs for Data Model validation
  • Carried out forms validation within a very short span of time
  • Worked on Figma
  • Created website blueprint for Deloitte's Internal Product
  • Prepared product Video along with voice over for Client Demo
  • Worked as a Content Server developer
  • Developed modules involving different system functionality changes, enhancements of current modules & enhancing the user experience
  • Used SQL to conduct DB searches
  • Worked as an Streamserve Developer and made enhancements for multiple templates
  • Performed process modelling work and created process models in Signavio to capture the process flow and process documentation of the client's current state processes to allow for simulation & visualization analysis
  • Knowledge on HP Exstream CCM Tool
  • Developed record categorization rules and carried out index verification, ruleset validation as part of record digitization program for the Client
  • Also facilitated creation of Machine Learning Model by augmenting the training data set through manual index verification of over 10,000 records, along with the creation of dashboards related to remediation activities, action items, error identification and classification of records into different categories

Education

Electronics and Telecommunications -

Kalinga Institute of Industrial Technology
Bhubaneswar, Odisha
05.2019

Skills

  • Opentext Content Server/xECM
  • SmartComm
  • SQL Server Management Studio
  • Opentext Exstream
  • Signavio
  • Jira
  • Figma
  • Microsoft Excel
  • Microsoft Powerpoint
  • Microsoft Word
  • Google Sheets
  • Agile Methodology
  • Helix Ticketing
  • Service One

Languages

  • English
  • Hindi
  • Odia
  • Bengali

Accomplishments

  • Received Client appreciation for being vigilant and working rigorously on resolving the CrowdStrike Issue from Microsoft.
  • Received Client Appreciation for taking proactive steps in helping the Business continuity.

Timeline

Senior Associate Consultant

Infosys Limited
03.2023 - Current

Analyst

Deloitte Consulting Pvt Ltd
08.2019 - 03.2023

Electronics and Telecommunications -

Kalinga Institute of Industrial Technology

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Sukumar Lenka