S Ulaganayagi Alais Indu

As a strategic leader at CGI, I drive the successful delivery of complex consulting engagements while fostering a culture of accountability, innovation, and client-centricity. I lead cross-functional teams, optimize financial performance, and champion initiatives that align technology with business value.

Key Leadership Highlights:
Achieved 15% YoY Revenue Growth
Spearheaded the transition of four major consulting programs from Time & Materials to Fixed Price models—enhancing delivery predictability, accountability, and profitability.

Financial Stewardship & ROI Optimization
Directed multi-million-dollar budgets across a diverse portfolio, aligning financial planning with strategic goals and maximizing return on investment.

Operational Efficiency & Cost Leadership
Implemented targeted cost-reduction strategies across delivery streams, improving margin performance and enabling more agile resource allocation.

Data-Driven Strategic Decisions
Leveraged advanced financial analytics to uncover trends, mitigate risks, and inform executive-level decision-making—driving continuous improvement and operational excellence.

Accelerated IP-Led Growth
Led the development of high-impact proposals and negotiated strategic deals, significantly expanding the sales pipeline for CGI’s managed IP solutions.

People-First Leadership & Engagement
Strengthened stakeholder and team engagement across the SUB Business Unit through inclusive leadership, targeted development programs, and a focus on psychological safety and performance culture.

As a DevOps Program Manager and Chief Scrum Master, I led enterprise-wide Agile and DevOps transformation initiatives, driving cultural change, delivery excellence, and continuous improvement across cross-functional teams.

Key Responsibilities & Achievements:
Agile Leadership & Coaching
Served as Chief Scrum Master, mentoring multiple Agile teams in Scrum, Kanban, and XP practices. Fostered a high-performance culture through continuous coaching, agile ceremonies, and team empowerment.

DevOps Transformation
Championed DevOps adoption across the organization—driving automation, CI/CD pipeline optimization, and configuration management to accelerate delivery cycles and improve software quality.

End-to-End Program Delivery
Managed full software development lifecycles using both Agile and Waterfall methodologies. Ensured timely, high-quality delivery of complex programs aligned with business goals.

Process Optimization & Tooling
Led initiatives to modernize architecture, streamline workflows, and evaluate emerging tools—aligning technology solutions with evolving business needs.

Stakeholder Engagement
Acted as a strategic liaison between technical teams and senior leadership, ensuring transparent communication, risk mitigation, and alignment on delivery priorities.

Change Management & Governance
Established robust change control and compliance processes, reducing delivery risks and ensuring audit readiness across all phases of development.

Team Development & Culture Building
Mentored team members, promoted a culture of continuous learning, and drove initiatives that enhanced collaboration, innovation, and accountability.

Impact Highlights:
Successfully led the enterprise-wide adoption of Agile and DevOps practices, resulting in faster release cycles and improved delivery predictability.
Cultivated a culture of continuous improvement, significantly enhancing product quality and team performance.

As Program Manager, I led the transformation of Unilever’s global IT operations, driving resilience, cost-efficiency, and operational convergence across mission-critical supply chain systems used in over 70 countries. My role combined strategic program oversight, vendor management, and cross-functional leadership to deliver high-impact outcomes.

Key Responsibilities & Achievements:
Global IT Transformation Leadership - Spearheaded a major initiative to enhance ERP system resilience, reduce operational costs, and unify IT operations across global supply chain platforms.

Mission-Critical Program Delivery :

Managed the change and release lifecycle for six global supply chain systems, including Oracle Transportation Management (OTM) and SAP SRM, ensuring seamless operations and minimal disruption.

Multi-Vendor & Cloud Governance :

Oversaw multi-vendor teams across design, development, testing, and deployment phases. Managed cloud vendor performance and accountability through rigorous SLA enforcement.

Team Leadership & Quality Assurance :

Built and led a high-performing team of Assistant Managers, analysts, and engineers. Instituted robust QA practices, significantly improving product quality and reducing defects.

Strategic Budgeting & Cost Control:

Conducted historical data analysis to develop accurate cost estimates and budgets. Delivered all KEC projects on time and within budget, with full transparency to stakeholders.

Stakeholder Engagement & Continuous Improvement: Fostered strong collaboration with area managers through structured communication and feedback loops, driving continuous improvement across delivery streams.

Impact Highlights:
Transformed global IT operations by improving ERP resilience and reducing operational costs.
Delivered all assigned projects on schedule and within budget, demonstrating strong program and stakeholder management.

As Project Manager, I led the successful delivery of enterprise IT projects, ensuring alignment with business goals, adherence to timelines, and high-quality outcomes. I played a pivotal role in optimizing release processes, enhancing cross-functional collaboration, and driving operational efficiency.

Key Responsibilities & Achievements:
End-to-End Project Delivery:
Managed full project lifecycles—from planning and execution to deployment—ensuring delivery within scope, budget, and schedule.

Release Management & Governance:
Oversaw and prioritized a high volume of release-related change requests (RFCs), streamlining the release process and ensuring compliance with organizational policies.

Cross-Functional Collaboration:
Led roadmap reviews with stakeholders and cross-functional teams to assess project impact, align on priorities, and ensure UAT readiness.

Quality Assurance & Deployment Readiness:
Partnered with QA teams to conduct rigorous User Acceptance Testing (UAT), ensuring production readiness and minimizing post-deployment issues.

Impact Highlights:
Improved project efficiency by 15% through structured roadmap reviews and enhanced team alignment.
Reduced release timelines by 20% by optimizing RFC prioritization and streamlining workflows.
Achieved a 98% deployment success rate by enforcing robust UAT practices and cross-team collaboration.

As Project Manager, I led end-to-end software development initiatives, ensuring alignment with client expectations and business goals. I played a pivotal role in translating complex business requirements into actionable technical solutions, while maintaining a strong focus on quality, collaboration, and timely delivery.

Key Responsibilities & Achievements:
Requirements to Delivery Ownership:
Managed the full software development lifecycle—from requirements gathering and analysis to design, development, testing, and deployment—ensuring solutions met client needs and business objectives.

Business & Technical Alignment:
Collaborated with Business Analysts to translate business needs into detailed Functional Requirements and Design Documents, enabling clear communication between stakeholders and development teams.

Impact Analysis & Solution Design:
Conducted in-depth impact assessments for proposed changes and presented tailored design solutions to clients, ensuring alignment with expectations and minimizing rework.

Development Coordination:
Oversaw development activities, ensuring adherence to specifications and timelines. Maintained continuous communication with technical teams to track progress and resolve roadblocks.

Quality Assurance Leadership:
Partnered with QA teams to design and execute comprehensive test scenarios for core product enhancements and customizations, ensuring high-quality, defect-free releases.

Stakeholder Communication:
Maintained transparent communication with internal and external stakeholders, including business development teams, analysts, and clients—building trust and ensuring alignment throughout the project lifecycle.

Impact Highlights:
Successfully translated complex business requirements into clear technical documentation, enabling efficient and accurate software development.
Played a key role in enhancing customer satisfaction by delivering high-quality solutions that met or exceeded client expectations.

As Project Leader, I was responsible for managing and delivering software development projects with a strong focus on technical leadership, team collaboration, and client satisfaction. I ensured that all project deliverables aligned with business goals and were executed with precision and quality.

Key Responsibilities & Achievements:
Project Delivery & Execution:
Led cross-functional teams through the full software development lifecycle, ensuring timely delivery of high-quality solutions aligned with client requirements.

Technical Leadership:
Provided hands-on technical guidance and mentorship to team members, fostering a collaborative and high-performing environment.

Cross-Team Collaboration:
Worked closely with QA, support, and business stakeholders to ensure seamless execution, quick issue resolution, and alignment across all project phases.

Risk Management & Stakeholder Engagement:
Proactively identified and mitigated project risks, while maintaining transparent communication with stakeholders to ensure expectations were consistently met.

Impact Highlights:
Increased project efficiency by 20% through the implementation of structured project management methodologies and performance-driven leadership.
Reduced project risks by 15% via early risk identification and mitigation planning.
Enhanced stakeholder satisfaction by 25% by consistently delivering high-quality outcomes and maintaining strong client relationships.

As Project Lead, I played a key role in the development and deployment of advanced telecommunications solutions, combining technical expertise with hands-on leadership to ensure successful project execution and user adoption across India.

Key Responsibilities & Achievements:
Telecom Systems Development:
Led the design and development of the Fault Management module within the LNMS FCP subsystem, significantly improving system reliability by enabling efficient fault detection and status monitoring of network elements.

Database Design & Optimization:
Designed and implemented robust database modules using SQL, ensuring data integrity, performance, and scalability for mission-critical telecom operations.

Quality Assurance & Testing:
Conducted comprehensive performance and load testing to validate system stability and ensure readiness for large-scale deployment.

Training & Knowledge Transfer:
Delivered nationwide training programs for ITI engineers and defense personnel, enhancing user proficiency and accelerating system adoption across multiple regions.

Client Collaboration & Customization:
Worked closely with stakeholders to gather requirements, design tailored solutions, and ensure alignment with operational and business needs.

Impact Highlights:
Successfully developed and deployed a robust Fault Management module, enhancing system performance and operational reliability.
Delivered impactful training programs that improved user adoption and technical proficiency across India’s telecom infrastructure.