Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
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Sulaguna Saha

Sulaguna Saha

Siliguri

Summary

Dynamic and results-oriented professional with a robust internship experience at Indian Post Payment Bank, where I excelled in customer service and banking operations. Adept at feedback collection, I significantly enhanced client satisfaction and contributed to the bank's promotional strategies. Proven ability to manage and resolve customer inquiries effectively.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Intern

Indian Post Payment Bank
Jalpaiguri
07.2023 - 09.2025

Worked as a intern in Indian Post Payment Bank for 2 months.

  • As a Intern in Indian Post Payment Bank , I successfully contacted 100 -150 IPPB customers, collected feedback, resolved issues, and generated leads for loans and Business Correspondent services.
  • Assisted in daily banking operations, providing support to senior staff and clients.
  • Supported customer service efforts by addressing client inquiries and concerns.
  • Gained hands-on experience in financial services and customer relationship management.
  • Collaborated with the marketing team to develop promotional materials and strategies for the bank.

Education

MBA - Finance And Marketing

SILIGURI INSTITUTE OF TECHNOLOGY
SILIGURI
09-2025

B.COM (HONOURS) - Accounts Houners

SURYA SEN MAHAVIDLAYA
SILIGURI
06-2021

Higher Secoundery - Commerce

Siliguri Girls High School
Siliguri
06-2018

Secoundery -

Siliguri Girls High School
Siliguri
05-2016

Skills

  • Microsoft Word
  • Microsoft Advance Excel
  • Basic Computer
  • Banking Operations
  • Customer Service
  • Feedback Collection

Certification

  • Advance Excel Certificate

Achieving mastery in Advance Excel functions from INTERSHALA TRAININGS

  • Certificate of Achievement

Securing the 2nd position in Role Play competition in MBA department.

Languages

Bengali
First Language
English
Upper Intermediate (B2)
B2
Hindi
Proficient (C2)
C2

Timeline

Intern

Indian Post Payment Bank
07.2023 - 09.2025

MBA - Finance And Marketing

SILIGURI INSTITUTE OF TECHNOLOGY

B.COM (HONOURS) - Accounts Houners

SURYA SEN MAHAVIDLAYA

Higher Secoundery - Commerce

Siliguri Girls High School

Secoundery -

Siliguri Girls High School

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Sulaguna Saha