SULAKSHA GOTHE
Bangalore
Summary
Results-driven professional with over 5 years of experience in managing customer data and streamlining transaction processes. Demonstrated success in filing support requests, assigning engineers, and maintaining administrative portals to enhance operational efficiency. Expertise in license key assignment, issue documentation, and client communication. Proficient in utilizing tools such as Netro Online, Title Point, and PM3 to ensure precise property boundary determinations.
Overview
5
5
years of professional experience
Work History
Senior - Technical Support
Concentrix Pvt Ltd
Bangalore
04.2022 - 11.2024
- Managed core licensing processes, including customer profiles, license renewals, and sales and purchase-related queries.
- Handled customer email queries, tracked order details, and educated customers based on tracked information.
- Processed refunds for incorrect orders, coordinated with internal teams for replacements, and managed escalation emails by providing coupons and discounts.
- Creating technical support requests for customers, and taking ownership of the cases.
- Managing customer profiles, license renewals, and sales, and purchase-related queries.
- Reviewing customer data and presenting relevant information.
Operation Analyst
Fidelity National Finance India Pvt Ltd (FNFI)
Bangalore
07.2019 - 11.2021
- Evaluated and validated loan documents for mortgage organizations, ensuring accuracy and compliance.
- Secured and recorded customer details within the Payoff team, maintaining data integrity.
- Ensured timely payments through the ePortal application, enhancing operational efficiency.
- Clarified queries from clients and internal teams, providing accurate and timely information.
- Located property boundaries using Netro Online, Title Point, and PM3, supporting accurate property assessments.
- Verified and assessed property boundaries in the title process for the Locate team, ensuring precise documentation.
Education
MBA - Finance and Operations
New Horizon College of Engineering
Bangalore01.2019
B.com -
Dharwad University
01.2017
Skills
- Microsoft Excel
- PowerPoint
- Word
- Outlook
- Titlepoint
- Eportal
- Netro Online
- Admin Portal
- Okta
- Support Portal
- Incorta
- Customer Connect Portal
- Incident management
- Software support
- Remote assistance
- Application troubleshooting
Accomplishments
- Bronze medal in VTU Intercollegiate Interzone Volleyball Championship, Bangalore, 2018-19
- Silver medal in VTU Intercollegiate Interzone Basketball Championship, Vijayapur, 2017-18
- Gold medal at Momentum RVCE Basketball Championship, Bangalore, 2017-18
- Gold medal at New Horizon Azura Cup, Intercollegiate State Level Volleyball Championship, Bangalore, 2018-19
- Participation in various district and state-level badminton and yoga competitions.
- Awarded for excellent performance in the Locate process.
- Promoted to the Licensing process based on performance and client appreciation.
- Received awards for winning trophies in Cricket and Badminton.
Hobbies and Interests
- Playing badminton and basketball.
- Practicing yoga and going to the gym.
- Dancing
Languages
- English
- Hindi
- Kannada
- Konkani
- Marathi
Personal Information
Date of Birth: 08/27/96
Timeline
Senior - Technical Support
Concentrix Pvt Ltd
04.2022 - 11.2024
Operation Analyst
Fidelity National Finance India Pvt Ltd (FNFI)
07.2019 - 11.2021
MBA - Finance and Operations
New Horizon College of Engineering
B.com -
Dharwad University
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