Summary
Overview
Work History
Education
Skills
Certification
Websites
Timeline
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Sulav Kumar

Sulav Kumar

Sr Customer Solutions Engineer
Bengaluru

Summary

Senior Customer Solutions Architect with 12+ years of experience in Secure DevOps, Cloud Security, and Internet Technologies. Skilled in managing customer success and technical projects across cloud-native environments. Holds multiple certifications including CCSM Level 2, CISM, CCSO, and TPM. Strong background in technical consultation, account management, and secure deployments at scale.

Overview

13
13
years of professional experience
7
7
Certifications

Work History

Senior Customer Solutions Engineer

Sysdig
10.2020 - Current
  • Serve in diverse roles such as Customer Success Manager, Technical Account Manager, and Solutions Architect, driving customer engagement, technical success, and solution delivery.
  • Serve as Secure DevOps advisor to strategic accounts across multiple regions.
  • Manage all of APAC and SAARC customers for Sysdig. Also managed customers based in EMEA earlier
  • Manage more than 3 M in ARR across all accounts with 100% renewal and more than 50% annual expansion
  • Manage large On-Prem customers across Indian Government
  • Drive onboarding, implementation, and optimization of Sysdig products
  • Deliver tailored training and QBRs to C-level stakeholders
  • Work with Sales / Presales and PS teams for customer onboarding
  • Collaborate with Infra, Product and Engineering for new enhancements in the Product
  • Speaker at KCDs and KubeCons and marketing events
  • Led a team of 5 architects as an interim Manager

Technical Account Manager

Zscaler
09.2019 - 10.2020
  • Led end-to-end implementation of Zscaler cloud-based security solutions.
  • Advised clients on best practices in cloud and cyber security strategy.
  • Conducted C-level QBRs and transformation projects for enterprise clients.
  • Delivered product training both onsite and remotely.

Senior Solutions Architect

Akamai Technologies
08.2018 - 09.2019
  • Managed technical onboarding and consulting for Akamai solutions.
  • Acted as Technical Project Manager for multiple key accounts.
  • Specialized in live/on-demand media streaming and gaming workloads.
  • Collaborated with sales, engineering, and product teams on pre-sales and implementations.

Technical Consultant

VMware (AirWatch)
05.2016 - 07.2018

Senior System Administrator (Mainframes)

JPMorgan Chase & Co.
10.2014 - 05.2016

Escalation Engineer

Microsoft
03.2013 - 11.2014

Education

Bachelor of Technology (B.Tech) - Information Technology

Biju Patnaik University of Technology
Odisha
01.2012

Skills

  • Secure DevOps & Cloud Security Consulting

  • Technical Project Management (TPM Certified)

  • Pre-Sales & Post-Sales Consulting

  • Kubernetes On-Prem & SaaS

  • Terraform and CFT

  • Enterprise Account Management

  • Vulnerability Management, Image Scanning, Compliance & Risk, Threat Intelligence (CWPP & CSPM)

  • Cybersecurity Advisory

  • QBRs & C-Level Engagement

  • Incident Response & Troubleshooting Leadership

  • Technical presentations

  • Team collaboration

  • Solution design

Certification

Certified Customer Success Manager (CCSM) Level 2

Websites

Timeline

Senior Customer Solutions Engineer

Sysdig
10.2020 - Current

Technical Account Manager

Zscaler
09.2019 - 10.2020

Senior Solutions Architect

Akamai Technologies
08.2018 - 09.2019

Technical Consultant

VMware (AirWatch)
05.2016 - 07.2018

Senior System Administrator (Mainframes)

JPMorgan Chase & Co.
10.2014 - 05.2016

Escalation Engineer

Microsoft
03.2013 - 11.2014

Bachelor of Technology (B.Tech) - Information Technology

Biju Patnaik University of Technology

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Sulav KumarSr Customer Solutions Engineer