Sulbha Singh

• Maintained quality-focused performance benchmarks and schedules when directing project teams.
• Expanded or modified system to serve new purposes or improve workflow.
• Performed post go-live support activities including monitoring of transactions, providing user training.
• Developed and managed project plans while providing status updates to management.
• Assisted with creating documentation around system configurations and changes made over time.

Salesforce Admin

• Configured custom objects, fields, formulas, page layouts, record types, validation rules and workflow rules.
• Provided post-implementation support to assist end-users in creating reports, dashboards, and certain administration tasks.
• Developed redundant systems and procedures for disaster recovery and archiving to maintain data protection.
• Customized sales process flows using Process Builder and Flow Builder based on user needs.
• Maintained knowledge of advances in information technology systems and applications.
• Provided technical support to internal users on Salesforce issues or questions.

• Expanded or modified system to serve new purposes or improve workflow.
• Gathered business requirements for SAP reporting and functionality enhancements.
• Performed post go-live support activities including monitoring of transactions, providing user training.
• Conducted and documented Root Cause Analysis of production system failures to minimize future failures and optimize operations.
• Developed and managed project plans while providing status updates to management.
• Participated in meetings with customers to discuss current status of projects.
• Explored new technologies and tools for productivity, security and quality assurance purposes.
• Assisted with creating documentation around system configurations and changes made over time.
• Configured custom objects, fields, formulas, page layouts, record types, validation rules and workflow rules.

• Recorded systems information and documented design specifications and installation instructions.
• Coordinated and enhanced existing databases and established new databases as part of initiative.
• Provided technical support for day-to-day operations of SAP systems.
• Administered application stacks and executed performance tuning to optimize session performance by eliminating performance bottlenecks.
• Planned, implemented, and integrated updated system-oriented projects.
• Monitored system resources and processes to identify potential problems or opportunities for improvement.
• Provided status updates to keep upper management informed and to reach goals.
• Created and administered user roles and authorizations.