Sulochana Roy

• Own program governance and planning cadence across global, cross-functional engineering and operations teams, ensuring alignment on scope, milestones, risks, and delivery priorities.
• Drive release planning and release readiness cycles for more than 30 releases across a span of 2.5 years, coordinating interlocks, dependency resolution, and monitoring program health metrics through dashboards to enable data-driven decision-making and executive visibility.
• Lead structured business reviews and recurring cadences (weekly, monthly, quarterly) with senior stakeholders, surfacing risks, issues, and trade-offs proactively.
• Manage cross-functional dependency tracking, issue escalation, and risk mitigation to maintain delivery predictability and quality.
• Coordinated project timelines and deliverables, improving operational efficiency, and matching client expectations to optimize customer satisfaction.
• Developed and implemented project plans using Agile methodologies, resulting in streamlined processes and reduced bottlenecks.
• Coordinated stakeholder communications and presentations, fostering strong relationships and ensuring project alignment.

• Researched project deliveries by Cisco IoT Solutions to understand the PM methodology applied while partnering across industry sectors, including manufacturing, ports, and terminals.
• Underwent PM training by senior PMP-certified project and program managers, preparing end-to-end project management plans for the two case studies assigned.
• Worked on case study 1: Manage the software and hardware lifecycle of XYZ Corporate Network using the Waterfall model; case study 2: Cisco NSO Dashboard customization for Horizon Ltd using Agile methodology.
• Developed project documentation and reports, ensuring clarity and alignment with stakeholder expectations, and presented it to the leadership, who were thoroughly impressed.

• Worked with enterprise clients to resolve production issues, enhancing customer satisfaction while clients used VMware vSphere to transform data centers into cloud computing infrastructure. Resolving complex technical issues as a team lead to enhanced customer satisfaction.
• Collaborated with software development teams on reported errors and bugs in newly released software; assisted in deploying release fixes, including certificate expiry issues and deployment version mismatches.
• Created support documentation for industry clients covering installation, upgrade, and migration of VMware vSphere environments, enabling user communities to find quicker resolutions, and thereby reduce response time significantly.
• Conducted knowledge transfer sessions for new team members; resolved complex issues around certificates, installation, upgrade, and migration, vCenter Server management, and ESXi host server management.

• Worked with the team on project-based analysis related to databases, and gained exposure to enterprise operations, structured reporting, and execution discipline pertaining to the organization.
• Conducted research and analysis to support engineering solutions, improving project outcomes and stakeholder satisfaction by creating front-end dashboards and a backend-enhanced database.

• Worked with the team on enhancing features for the database management system to streamline regular monitoring activities in a time-effective manner.
• Created project documentation based on the features developed for the DBMS, for reporting purposes.

GPA: 86%

GPA: 93%