SULTANA BEGUM
Hyderabad
Summary
Proven track record of adding value to organizations through strategic initiatives and effective problem-solving. Extensive experience in driving development and achieving operational excellence. Committed to leveraging skills to enhance organizational performance and foster growth.
Overview
9
9
years of professional experience
Work History
Workflow Specialist
Tata Consultancy Services
Hyderabad
03.2021 - Current
- Executed accurate processing of non-escrow client payments for SunTrust, USB, PNC, and Cenlar banks.
- Reconciled payment details meticulously to prevent errors and ensure compliance.
- Oversaw data conversions and uploads in financial systems with a focus on accuracy.
- Resolved discrepancies swiftly to support efficient payment operations.
- Collaborated with internal teams and clients to address queries and enhance workflows.
- Analyzed workflow processes to identify areas for improvement and efficiency.
- Implemented process documentation to standardize operations across teams.
- Communicated with all teams to ensure quality deliverables and timely achievement of project milestones.
Senior Process Executive
Cognizant Technology Solutions
Hyderabad
03.2017 - 03.2021
- Executed timely disbursement of non-escrow client payments for multiple banking institutions, including SunTrust and PNC.
- Maintained accuracy and compliance in tax payment execution and reconciliations.
- Addressed discrepancies efficiently, ensuring alignment with regulatory standards.
- Collaborated with cross-functional teams to facilitate successful audits and reporting processes.
- Managed daily operations to ensure efficient process execution.
- Resolved customer queries effectively through timely communication and support.
- Reviewed customer service requests and provided solutions within specified timelines.
Education
Bachelor of Science - Mathematical Sciences
SHANTI NIKETAN WOMENS COLLEGE
Hyderabad07-2016
Skills
Tax compliance and payment processing
Process Optimization & Automation
Client relationship management
Team leadership and collaboration
Accomplishments
- Honored as the Best Process Trainer
- Recognized as the Star Performer of the Month
Languages
Hindi
First Language
English
Proficient (C2)
C2
Timeline
Workflow Specialist
Tata Consultancy Services
03.2021 - Current
Senior Process Executive
Cognizant Technology Solutions
03.2017 - 03.2021
Bachelor of Science - Mathematical Sciences
SHANTI NIKETAN WOMENS COLLEGE
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