Hi, I’m
Sultana M
HRBP
Bangalore
Summary
Dedicated professional eager to create and implement successful strategies to improve organizational efficiency. Adept at utilizing data analysis to provide insights into HR initiatives. Strong communication and interpersonal skills and committed to pursuing best practices related to employee development and retention.
Overview
6
years of professional experience
4
years of post-secondary education
Work History
Concentrix Daksh Bangalore
Lead Human Resources Specialist
11.2021 - Current
Job overview
- Partnered with senior leadership to establish and develop corporate and HR policies and procedures.
- Analyzed and reported on employee turnover rates to determine root causes and make recommendations for improvement.
- Developed and coordinated employee training programs to improve productivity and performance.
- Resolved employee complaints and grievances successfully through mediation and collaboration.
- Maintained personnel records and statistical data to establish accuracy and compliance with applicable regulations.
- Monitored employee attendance and performance, addressing issues in accordance with company policies and procedures.
Concentrix DakshBANGALORE RURAL
Senior Practitioner
06.2012 - 10.2015
Job overview
- Delivered exceptional customer service by prioritizing emergency issues and developing and employing workarounds to solve problems expeditiously.
- Supported customer questions and issues by gathering data, analyzing needs, evaluating possible resolutions and implementing best solutions.
- Documented customer interactions in computer system and assisted cross-functionally with billing and technical support to deliver high-quality customer service.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
Education
Sheshadri Puram First Grade CollegeBangalore
Bsc from Microbiology
06.2008 - 07.2011
UMass Amherst University Online
PG Diploma from Project Management
12.2021 - 03.2023
Skills
Organizational Development
Timeline
UMass Amherst University
PG Diploma from Project Management
12.2021 - 03.2023
Lead Human Resources Specialist
Concentrix Daksh
11.2021 - Current
Senior Practitioner
Concentrix Daksh
06.2012 - 10.2015
Sheshadri Puram First Grade College
Bsc from Microbiology
06.2008 - 07.2011
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