SAI KUMAR SULTHANPURAM
TERRITORY SERVICE ENGINEER
Hyderabad,TG
Summary
To enhance my knowledge and skills to contribute to the growth of the organization proving my performance which will enable me to continuously learn and simultaneously contribute to my goals.
Overview
4
4
years of professional experience
3
3
Languages
Work History
CLUSTER INCHARGE
MOOVING MOBILITY PVT LTD
04.2025 - Current
- Maintaining of all BSS
- Connecting directly to the customer for the complaints.
- Maintaining all the service history of the vehicle.
- Maintaining of daily Reports.
- Skilled at working independently and collaboratively in a team environment.
Territory Service Manager
PUR ENERGY PVT LTD
08.2021 - 06.2023
- Overall responsibility for the training of the dealer technicians.
- Prepared many SOPs for service issues and fitments along with PPTs.
- Solving many issues in the field and conducting service camps as per requirements.
- Responsible for Warranty and PDI parts approval.
- Collecting Monthly service volume with revenue from dealers to maintain the dealer performance MIS.
- Solving many issues in field and conducting service camps and field fix activities as per requirements.
- Connecting directly to the customer for complaints on social media.
- Monitoring Spare availability at the dealership and Accessories along with trained technicians with proper tools.
- Monitoring the spare orders from the dealer and accelerating the process to maintain the TAT.
- Ensuring the payment confirmation from the accounts team as well as monitoring the Credential balance in the account of the dealer.
- Tracking of all the warranty claims, and spare orders, and having all details for record purposes.
- Maintaining all the service history of the vehicles.
- Active in emails for any complaints regarding after-sales service.
- Monitoring the Repeated component failure issues and escalate to the concerned team for RCA.
Education
Bachelor of Technology - Mechanical Engineering
St.Mary's Group of Collages.
Hyderabad, India 04.2001 -
Diploma - Mechanical Engineering
JN Govt Polytechnic College
Hyderabad, India 04.2001 -
SSC -
Rao's High School
Hyderabad, India 04.2001 -
Skills
Problem-solving abilities
Analytical thinking
Clear communication
Listening skills
Friendly, positive attitude
Positive thinking
Teamwork and collaboration
Computer skills
Customer service
Disclaimer
I hereby declare that the above particulars of facts and information stated are true, correct and complete to the best of my belief and knowledge.
Timeline
CLUSTER INCHARGE
MOOVING MOBILITY PVT LTD
04.2025 - Current
Territory Service Manager
PUR ENERGY PVT LTD
08.2021 - 06.2023
Bachelor of Technology - Mechanical Engineering
St.Mary's Group of Collages.
04.2001 -
Diploma - Mechanical Engineering
JN Govt Polytechnic College
04.2001 -
SSC -
Rao's High School
04.2001 -