Suma Boddu

Delivered proactive customer support across social media channels using Sprinklr

• Providing customer assistance for transactions processed via blockchain technology

• Initiated and tracked Jira tickets to identify recurring issues and propose process

enhancements

• Enhances first-contact resolution by 5% through automation and self-service optimization

• Redirecting queries to the appropriate departments to ensure swift resolution

• Confidential customer information, when applicable, will be communicated via Salesforce

Assiting with customers and addressing queries and

provide information on skin and hair analysis.

- Guiding customers in placing orders and provided relevant

product information to enhance their purchasing experience.

-Assisted customer in product usage and upgrading the

customized products as per the hair/skin concerns

Successfully handled an average of 50 customer inquiries

per day, maintaining a satisfaction rate of 95%

- Implemented a new email response system, reducing

response time by 30% and increasing customer satisfaction

by 20%

-Interacting with international customers via inbound calls and emails