Suma H
Bangalore
Summary
Accomplished Learning and Development Manager with a proven track record at TCS, enhancing employee performance and engagement through strategic instructional design and development. Expert in project management and stakeholder engagement, I've delivered impactful training solutions, evidenced by significant improvements in learning outcomes and business metrics.
Overview
8
8
years of professional experience
Work History
Learning and Development Manager
TCS
Bangalore
06.2018 - Current
- Designed and implemented learning programs, applying adult learning principles, and systematically addressing the unique needs of employees at different levels and departments.
- Managed multiple concurrent L&D projects, overseeing each phase from needs analysis and content design to delivery and evaluation, ensuring alignment with organizational goals.
- Conducted needs analysis to identify key skills gaps, collaborating with department leaders to tailor training content and ensure relevance.
- Designed learner-focused training solutions, incorporating engaging techniques such as gamification, case studies, and interactive workshops to enhance content delivery.
- Led the post-implementation evaluation of training programs using business impact metrics, ensuring continuous improvement and identifying areas for refinement.
- Facilitated high-quality training programs for both functional and managerial teams, achieving consistently high satisfaction scores and positive feedback.
- Collaborated cross-functionally to design scalable solutions for functional and managerial capability building, ensuring organizational learning needs were met.
- Evaluated effectiveness of training interventions through Kirkpatrick’s Four-Level Evaluation model and ROI analysis, measuring training impact on employee performance, engagement, and business outcomes.
- Managed internal and external communication strategies for L&D initiatives, driving awareness, participation, and adoption across the organization.
Learning and Development Specialist
Convergys private Ltd
Bangalore
03.2017 - 06.2018
- Designed and delivered tailored training programs across various functional areas, including sales, customer service, and leadership development.
- Applied instructional design models (ADDIE, SAM) to create effective and engaging learning materials for both in-person and online formats.
- Coordinated with cross-functional teams to ensure training content was aligned with strategic business objectives and operational needs.
- Delivered blended learning solutions combining classroom training, e-learning modules, and virtual workshops to provide comprehensive development experiences.
- Worked closely with business leaders to evaluate training effectiveness, analyzing learner feedback, assessments, and performance metrics to continuously improve learning solutions.
- Played a key role in onboarding and leadership training programs, facilitating knowledge transfer and skill-building activities for new hires and emerging leaders.
Education
Bachelor of Science - Electronics And Communications Engineering
Vemana Institute of Technology
Bangalore 04-2016
Skills
- Instructional Design & Development
- Learning Theories
- Project Management & Coordination
- Needs Analysis & Curriculum Design
- Learning & Development Strategy
- Training Delivery & Facilitation
- Training Evaluation & Metrics
- Stakeholder Management
- Employee Engagement
- Communication & Awareness Building
Accomplishments
- Improved employee performance by 25% in key functional areas through targeted training programs, measured by pre- and post-training assessments and business metrics.
- Successfully rolled out scalable training programs across multiple departments, resulting in a 40% improvement in managerial competency scores.
- Recognized for the creation of a blended learning framework that increased employee engagement by 30%, combining classroom training, virtual learning, and self-paced modules.
- Led a leadership development program that resulted in 15% higher promotion rates among high-potential employees within 12 months.
Languages
English
First Language
Timeline
Learning and Development Manager
TCS
06.2018 - Current
Learning and Development Specialist
Convergys private Ltd
03.2017 - 06.2018
Bachelor of Science - Electronics And Communications Engineering
Vemana Institute of Technology
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