Summary
Overview
Work History
Education
Skills
Languages Known
Hobbies and Interests
Accomplishments
Timeline
Generic

Suma Madhusudhanan

Manager
Abu Dhabi

Summary

Results-driven Manager experienced in financial statement review, auditing and reporting. Well-versed in producing reports, evaluating department operations and handling month- and year-end closings. Meticulous, conscientious and methodical in approach.

Overview

24
24
years of professional experience

Work History

Support Manager

AIMS (Analytical Instrumentation & Maintenance Systems)
04.2014 - Current
  • Reconciled daily AR ledger and verified proper posting.
  • Verified discrepancies and resolved clients' billing issues
  • Completed daily process adjustments to maintain accuracy.
  • Processed incoming payments in accordance with established financial policies.
  • Evaluated and negotiated contracts to procure favorable financial terms.
  • Trained and mentored new employees on collection methods, documentation requirements and performance strategies.
  • Worked with legal resources and recovery teams to manage default issues.
  • Contacted customers to discuss late payments and options for remitting amounts due.
  • Prepared sales presentations for clients showing success and credibility of products.
  • Prepared bids and proposals to submit to clients and secure new business.

Personal Banker- Welcome Desk

HDFC Bank Ltd
01.2011 - 04.2014
  • Answered customer questions and explained available services such as deposit accounts, bonds, and securities.
  • Expanded client base by promoting new financial products.
  • Monitored customer accounts to detect irregularities or suspicious activity.
  • Greeted customers and delivered information about new account processes.
  • Backed up teller team by handling needs of new and existing customers at main counter.
  • Conducted periodic compliance audits and reviews to identify areas of improvement.

Inside Account Manager

Sify Technologies Limited
06.2010 - 01.2011
  • Achieved sales goals and service targets by cultivating and securing new customer relationships.
  • Implemented systems and procedures to increase sales.
  • Achieved established KPI for company, regional team and individual performance through teamwork and focus on customers.
  • Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
  • Positioning of the product details to the customer and check for requirement

Customer Relationship Manager and Secretary to the MD

Splendid Greene Technologies Pvt Ltd
01.2009 - 06.2010
  • Take accountability of all projects executed by “Greene”.
  • Co-ordination with solutions, sales & projects teams.
  • Training new sales recruits on product demo
  • Preparing of Minutes of Meeting for the Director
  • Updating of calendar. Set reminders for any meeting during the day.
  • A one-point contact for any appointments/meetings with the Director
  • Handling the administration and logistics of the entire office
  • Responsible person for all event management programs

Sales Co-Ordinator

REYAMI OFFICE FURNITURE & EQUIPMENT PVT LTD
01.2009 - 09.2009
  • Preparing of Quotation to Suppliers
  • Maintaining all the data related to suppliers, customers, etc.
  • Preparing of all documents required for tender submission.
  • Maintaining the Administration and handling the logistics of Sr. Management
  • Take initiative to create a healthy working atmosphere. Likewise team lunch for all the employees, birthdays celebrations of employees, pleasure trips etc.

Credit Manager

Fullerton Credit Company Ltd
03.2007 - 01.2009
  • Ensure smooth credit processing and disbursement of loan proposals within TAT
  • Managing relationship officers (sales team), risk team (credit officer, collection officer, branch processing officer), Insurance service officer etc
  • Planning/implanting for better profits and reducing the delinquency
  • Enforcement and adherence of company credit policy at the branch
  • Review portfolio with respect to delinquency/losses/fraud of the portfolio underwritten/fraud & early warning signals.
  • Managing aspirations of credit, collection and operations team.
  • Handling the customer service on walking regarding their queries and find the solution up to their satisfaction level by keeping in minds of the companies profits.
  • Branch audit reports monitoring on credit appraisals and prepare reports on time for internal & external audit purpose.
  • Credit Quality demonstrated by non starters, delinquency & Net Credit Loses.
  • Process discipline demonstrated by satisfactory audit reviews.
  • Products handled: Business loans (Unsecured / Secured / Mortgage loans / Home Loans)

Relationship Manager (Sales & Credit)

GE Money
01.2005 - 12.2006
  • Generating business through various distribution channels and enrolling new channels
  • Handling the walk-in customers & solving their quires
  • Handling sales as well as credit in personal loans
  • Responsible for Collections and quality portfolio, delinquency and Bounce Ratio
  • Organizing various activities to generate business and leads
  • Maintaining of Branch Sales and Credit Trackers
  • Managing the outsourced sales and tele-calling team.
  • Coordinating with Verification, Fraud Check, legal teams on a timely basis to ensure TAT
  • Fraud check on Documents

Executive (Collections)

GE Capital Business Process Management Services Pvt Ltd
06.2001 - 01.2005
  • Quality Target driven individually and as team leader, my prime responsibility includes uplifting my team in all spheres with comparison to other teams.
  • Handling collection agency
  • Tele-calling on highly delinquent accounts & tough accounts
  • Blocking of Credit Cards on time (reducing future risk)
  • Ensuring the completion of targets given for the Team and Team Members
  • Independently handling the Countrywide Cash Card portfolio of Hyderabad
  • Conducting the training sessions to the trainee’s demonstrating the responsibilities, challenges they have to deal with.
  • Handling escalations for all complaints related to credit cards and offering the best solutions and alternatives to the customers.

Education

Master of Arts -

Osmania University
Hyderabad

Bachelor of Commerce -

Osmania University
Hyderabad

Skills

  • Skilled in accounting software
  • Microsoft Office proficiency
  • Project management
  • Customer service expertise
  • Teamwork and collaboration
  • Meeting coordination
  • Office administration
  • Document management

Languages Known

English
Bilingual or Proficient (C2)
Malayalam
Bilingual or Proficient (C2)
Telugu
Bilingual or Proficient (C2)
Tamil
Intermediate (B1)
Hindi
Bilingual or Proficient (C2)

Hobbies and Interests

Building relationships, learning new skills, traveling, net browsing, music & cooking.

Accomplishments

  • Achieved more than 140% of the given target from the month of launch (March’06) Calicut till December’06
  • Awarded the Employee of the month for the month of August 2001
  • Awarded the Best Caller for the month of June 2003
  • Awarded the Achievers award for agency management

Timeline

Support Manager

AIMS (Analytical Instrumentation & Maintenance Systems)
04.2014 - Current

Personal Banker- Welcome Desk

HDFC Bank Ltd
01.2011 - 04.2014

Inside Account Manager

Sify Technologies Limited
06.2010 - 01.2011

Customer Relationship Manager and Secretary to the MD

Splendid Greene Technologies Pvt Ltd
01.2009 - 06.2010

Sales Co-Ordinator

REYAMI OFFICE FURNITURE & EQUIPMENT PVT LTD
01.2009 - 09.2009

Credit Manager

Fullerton Credit Company Ltd
03.2007 - 01.2009

Relationship Manager (Sales & Credit)

GE Money
01.2005 - 12.2006

Executive (Collections)

GE Capital Business Process Management Services Pvt Ltd
06.2001 - 01.2005

Master of Arts -

Osmania University

Bachelor of Commerce -

Osmania University

Similar Profiles

CREATE PROFILE
Suma MadhusudhananManager