Summary
Overview
Work history
Education
Skills
Languages
Affiliations
Accomplishments
References
Timeline
Generic
Suma Mathew

Suma Mathew

United Arab Emirates

Summary

A highly skilled professional with strong proficiency in Microsoft Office and CRM systems, complemented by an excellent understanding of teaching methodologies and learning theories. Demonstrates exceptional communication and interpersonal skills, facilitating effective collaboration and engagement. Committed to leveraging expertise to drive educational success and enhance organisational efficiency.

Overview

23
23
years of professional experience
6
6
years of post-secondary education

Work history

Education & Product Trainer

Omron Healthcare Middle East
2020.05 - 2026.04
  • Led the development and execution of comprehensive training programs for pharmacists, nurses, and Omron Healthcare distributor partners across the GCC, enhancing their product knowledge and skills.
  • Provided strategic support to sales teams by leveraging clinical knowledge, technical product expertise, and product positioning strategies to drive business growth and revenue.
  • Successfully delivered live and virtual workshops, achieving a 95% satisfaction rate among participants and fostering a culture of continuous learning.
  • Collaborated closely with marketing and medical affairs teams to ensure alignment of training initiatives with brand strategy and compliance standards, ensuring seamless execution and optimal results.
  • Contributed significantly to increasing product adoption and sales performance through targeted education initiatives, driving business growth and revenue for the organization.
  • Conducted tailored monthly product refreshment product training for the sales team, facilitating open live interactive sessions.

Sales Coordinator

Omron Healthcare Middle East
2015.01 - 2020.05
  • Effectively managed customer orders from quotation to delivery, ensuring seamless and timely fulfillment.
  • Provided prompt and professional responses to customer inquiries, resolving order-related issues efficiently.
  • Coordinated with internal departments to ensure timely delivery of orders, maintaining high levels of customer satisfaction.
  • Updated stock situation to ensure team awareness and maintained efficient inventory management by executing necessary stock transfers to resolve out-of-stock situations.
  • Weekly sales reports are generated and emailed to team to track their sales, enabling them to facilitate their ongoing performance tracking
  • Compiled and analyzed weekly and monthly sales reports for management, identifying trends and performance metrics.
  • Collaborated with logistics and warehouse teams to optimize inventory management, invoicing, and shipment schedules, driving operational efficiency.

Technical Customer Support

Omron Healthcare Middle East
2011.01 - 2015.01
  • Utilized expertise in repair management and service coordination to effectively handle customer product complaints and provide troubleshooting guidance to end-users and trade partners.
  • Demonstrated exceptional customer service skills by efficiently managing customer complaints and ensuring high levels of customer satisfaction.
  • Provided comprehensive troubleshooting guidance to customers, resulting in reduced downtime and service calls.
  • Delivered technical training to business partners in various GCC countries, enhancing their technical customer service skills and knowledge.
  • Collaborated with QA and RA departments to investigate product complaints, ensure compliance with regulatory standards, and drive quality improvements.
  • Developed and implemented preventive maintenance schedules for equipment installed in institutions, ensuring optimal performance and minimizing downtime.

Product Trainer/Customer Car

Lifescan, Johnson & Johnson, Dubai
2008.01 - 2010.12
  • Delivered accurate and timely product information to end-users, ensuring seamless customer experiences.
  • Organized monthly training sessions focused on product refreshment for the sales team/ Pharmacists/Trade covering key features and competitive advantages.
  • Conducted comprehensive product training sessions for newly appointed sales representatives, enhancing their product knowledge and sales capabilities.
  • Established and maintained strong relationships with end-users and trade partners through the provision of value-added services, driving business growth and loyalty.
  • Effectively managed and resolved customer complaints in a timely and professional manner, tracking and analyzing issues to inform process improvements.
  • Collaborated with customers to gather product feedback and comments, providing regular updates on constructive feedback and implementing changes to enhance customer satisfaction.

Medical Claims Processor

Neuron, TPA, Dubai
2007.01 - 2007.11
  • Verify and investigate circumstances surrounding insurance claims.
  • Ensure claims are valid and settlements are made according to table of benefits as per policy procedures.
  • Handle customer quires on claim status and convince customers on reason of claim rejection.

Lecturer

Caritas Pharmacy College, Kerala, India
2003.02 - 2004.08
  • Conducted classes for Diploma Pharmacy students in Biochemistry and Pharmacology.
  • Enhanced learning outcomes with engaging lesson plans.
  • Provided feedback on student work, improved academic performance.
  • Served as personal tutor for struggling students

Education

MPharm - Pharmacology

Manipal Academy of Pharmaceutical Sciences
India
2006.08 - 2008.06

Bachelor in Pharmacy - Pharmacy

Manipal Academy of Pharmaceutical Sciences
India
1998.08 - 2002.06

Skills

  • Microsoft office proficiency
  • Strong knowledge of teaching methodologies and learning theories
  • Excellent communication and interpersonal skills
  • CRM proficiency

Languages

English
Fluent
Hindi
Upper intermediate
Malayalam
Native

Affiliations

  • Reading
  • Follow Daily Country Affairs
  • Cooking & Listening to Music

Accomplishments

  • 2018 Omron Toga Challeger Award nominee for effectively managing a news paper advertising campaign in the United Arab Emirates with a call conversion to sales ratio of 70%
  • Sundari Endowment for standing 1st in Pharmaceutics branch on Bharm 1998-2002
  • AICTE GAte Score 93.4 Percentile in 2003-All India Rank 554
  • MOH Pharmacy Exam Passed in 2007

References

References available upon request.

Timeline

Education & Product Trainer

Omron Healthcare Middle East
2020.05 - 2026.04

Sales Coordinator

Omron Healthcare Middle East
2015.01 - 2020.05

Technical Customer Support

Omron Healthcare Middle East
2011.01 - 2015.01

Product Trainer/Customer Car

Lifescan, Johnson & Johnson, Dubai
2008.01 - 2010.12

Medical Claims Processor

Neuron, TPA, Dubai
2007.01 - 2007.11

MPharm - Pharmacology

Manipal Academy of Pharmaceutical Sciences
2006.08 - 2008.06

Lecturer

Caritas Pharmacy College, Kerala, India
2003.02 - 2004.08

Bachelor in Pharmacy - Pharmacy

Manipal Academy of Pharmaceutical Sciences
1998.08 - 2002.06
Suma Mathew