Open To Work
Hi, I’m
Suma N N
Bangalore
Summary
Results-oriented R2R Process Specialist experienced in establishing positive rapport with customers and delivering personalized service. Built customer loyalty through adherence to company policies and procedures during interactions. Committed to leveraging skills in challenging environments to contribute effectively.
Overview
6
years of professional experience
Work History
ICICI Bank (Merchant Eco System)
Relationship Officer
01.2020 - Current
Job overview
- Identified opportunities to promote additional products and services, enhancing customer engagement.
- Resolved customer complaints in a timely and professional manner.
- Established positive rapport with customers, delivering personalized service to foster loyalty.
- Maintaining accurate customer records and updating systems.
- Fixing appointments according to the convenience of clients and customers.
- Processed various services for clients at India Private Limited.
- Collected data from Zonal Head Manager to inform business development initiatives.
- A dynamic professional with over 2.3 years' experience on R2R Process.
- Following established company policies and procedures when interacting with customers.
Education
The Oxford CollegeBangalore
M.Com
01.2022
University Overview
GPA: 71%
Akshara First Grade CollegeAnekal, Bangalore
B.Com
01.2019
University Overview
GPA: 72%
St. Joseph's PU CollegeAnekal, Karnataka
P.U.C
01.2016
University Overview
GPA: 60%
Bharathi High SchoolAnekal
S.S.L.C
01.2014
University Overview
GPA: 52%
Skills
- Client relationship management
- Data analysis
- Advanced Excel
- Tally ERP 9
- MS Office
- Computer Basics
- Goal-oriented
- Strong communicator
- Interpersonal communication
- Networking skills
- Adaptable to change
- Work under pressure
Personal Information
- Date of Birth: 10/31/98
- Gender: Female
- Nationality: Indian
- Marital Status: Married
Projects
Comparative study on various deposit scheme of SBI & HDFC, To know the interest rate and other facilities provided by the bank to deposit holders., To help the bank to improve and achieve its objectives.
Disclaimer
I hereby declare that the above furnished details are true and best of my knowledge and I assure you that if placed at your esteemed organization, I would do my job with utmost sincerity and to the best satisfaction of my superior.
Languages
- English
- Telugu
- Kannada
- English
- Telugu
Soft Course
Introduction to GST (Swayam App)
Work Preference
Job Search Status
Open to workWork Type
Full TimeLocation Preference
On-SiteHybridSalary Range
₹47000/yr - ₹200000/yrTimeline
Relationship Officer
ICICI Bank (Merchant Eco System)
01.2020 - Current
The Oxford College
M.Com
Akshara First Grade College
B.Com
St. Joseph's PU College
P.U.C
Bharathi High School
S.S.L.C