Suma Umashankar

• Executed comprehensive payroll processes maintaining high validation standards.
• Collaborated with payroll systems ADP and Dayforce.
• Verified accuracy of proof submissions.
• Facilitated orientation programs for recent recruits.
• Increased employee satisfaction by resolving complex issues and providing exceptional service at all times.
• Enhanced team productivity by streamlining communication and implementing efficient project management tools.
• Developed and implemented strategies to increase customer satisfaction and engagement.
• Created a project on Service Now with end to end configuration

Managed Indian salary queries for Infosys Limited employees.

Maintained error-free payroll operations via collaboration with finance and accounting teams.

Managed escalations related to underpayments, overpayments, and leave within SLA.

Ensured timely resolution of legitimate payroll issues.

Trained and mentored team members' performance to enhance process efficiency.

Facilitated process learning among colleagues.

Delivered constructive feedback to team members.

Supervised implementation of customer-oriented processes, guaranteeing adherence to organizational standards for service and delivery quality.

Defined and maintained quality criteria across operational areas.

Recommended alternative solutions for service enhancement.

Oversaw process operations and monitored their overall functionality.

Facilitated continuous enhancement in project management processes.

Possess extensive expertise in payroll, recruitment, workers' compensation, pay calculation, employee relationship management, training and development.

Guided NAB staff on compensation, vacation, and benefits options.

Handled employment and performance verification inquiries.

Reviewed and calculated sickness-related payments accurately.

Managed payroll based on data from SAP timesheets.

Guaranteed timely payment to Permanent, Temporary, Casual and External staff.

Advised employees via email regarding discrepancies in their leave records.

Handled administrative tasks associated with employee expense documentation.

Answering queries from staffs or external bodies promptly for confirm employment.

Advising/assisting NAB Staffs and Managers about Taxation, superannuation and pay related queries.

Processed overpayments and maternity leave payments under GPPL.

Specialized in addressing inquiries regarding compensation, taxation, leave policies, and retirement plans.