Suma V Prasad
Bangalore
Summary
Dynamic ML Data Associate at Amazon Bedrock, AWS, with expertise in content moderation and trust & safety operations. Proven track record in enhancing compliance through data analysis and quality auditing. Skilled in project management and team leadership, driving significant improvements in AI safety and operational workflows.
Overview
12
12
years of professional experience
Work History
ML Data Associate
Amazon Bedrock, AWS
Bengaluru
01.2024 - Current
- Led operational execution for LLM evaluation projects, mentoring team members during test teaming, and guardrail validation efforts to uphold AI safety standards.
- Executed real-time decisions in high-volume workflows, maintaining SLAs, and quality benchmarks for AI-generated content moderation.
- Collaborated across policy, operations, and engineering teams to drive improvements in SOPs, tooling, and compliance metrics.
- Supported structured quality frameworks by enforcing Responsible AI (RAI) principles in moderation workflows.
- Coordinated cross-functional efforts with policy, operations, and tech teams to implement process improvements and optimize operational workflows.
- Monitored compliance metrics and enforced trust and safety protocols, reducing risks associated with AI-generated content across multiple workflows.
- Contributed to onboarding and upskilling initiatives, creating training materials, and guiding new hires to align with operational frameworks.
Quality Auditor (Trust & Safety Compliance Team)
Prime Video & Amazon MGM Studios
Bangalore
01.2023 - 01.2024
- Leads quality audits and content moderation efforts to ensure compliance with platform guidelines, identifying and removing explicit or illegal content as per policies.
- Reviewed and audited sensitive or controversial video content in alignment with Prime Video’s community guidelines.
- Analyzes media types, including images, videos, and text-based content, to maintain high accuracy and consistency in enforcement decisions.
- Identifies trends and insights from data to enhance policy implementation, and drive continuous improvement in processes, guidelines, and tooling.
- Liaised with cross-functional partners (risk, legal, and compliance) to address escalation trends and improve trust and safety policies.
- Develops and maintains process flows, work instructions, and documentation to standardize operations and enhance efficiency.
- Supports regulatory compliance efforts by monitoring and improving content moderation workflows.
- Mentored junior analysts, provided structured feedback, and maintained consistency in handling sensitive content and feedback loops.
- Compiles and analyzes key performance metrics, including team productivity and quality reports, to drive data-driven decision-making.
- Manages content moderation across multiple marketplaces, ensuring consistency in policy enforcement, and compliance strategies.
Catalog Specialist
Prime Video & Amazon MGM Studios
Bangalore
01.2022 - 01.2023
- Managed content moderation and compliance operations across multiple marketplaces, including the US, GB, JP, CR, DE, and RoW.
- Worked cross-functionally to balance user safety, platform integrity, and upholding free speech.
- Led Trust and Safety operations, overseeing content moderation and data labeling activities to ensure compliance with policies.
- Influenced and executed compliance strategies, collaborating with cross-functional teams to enhance processes, and drive continuous improvement.
- Collected, analyzed, and leveraged data insights to enhance the Prime Video user experience, and strengthen policy enforcement.
- Researched emerging trends and identified suspicious patterns to mitigate risks across various policy areas.
- Actively participated in calibrations to ensure consistency in policy enforcement.
- Reviewed and moderated sensitive or controversial video content in alignment with Prime Video’s community guidelines.
Sr. Business Development Executive, Team Lead
Focaloid Technologies PVT LTD
01.2021 - 01.2022
- Supervised sales teams (5–8 members), provided daily coaching, tracked KPIs, and streamlined CRM workflows.
- Managed lead generation via LinkedIn and email marketing
- Maintained and tracked CRM (HubSpot) for business opportunities
- Conducted capacity planning, pipeline reviews, and team performance analysis to meet aggressive sales targets.
- Reported daily, weekly, and monthly KPIs to management
Sr. Business Development Executive, Team Lead
BrandXT Solutions Pvt Ltd
01.2019 - 01.2021
- Led a team of 5 members to achieve sales goals
- Developed new business opportunities through LinkedIn campaigns
- Managed sales processes and secured new clients
- Responded to client RFPs and maintained strong client relationships.
Business Development Executive
Focaloid Technology Pvt Ltd
01.2018 - 01.2019
- Conducted lead generation and business outreach
- Managed sales operations and tracked performance metrics
Technical Assistant
Omega Electronics
01.2015 - 01.2017
- Worked with Solar Power Conditioning Units, PCBs, and customer handling
Technical Assistant Apprenticeship
ISRO
01.2014 - 01.2015
- Assisted in PSLV and GSLV second-stage system operations.
- Designed electronic circuits using Microsoft Visio
- Conducted hardware testing and documentation
Education
EPGDM - Operations and Project Management
Alliance University
Bengaluru01.2023
Bachelor’s - English Literature
Indira Gandhi National Open University (IGNOU)
01.2019
Diploma - Electronics & Communication Engineering
Sree Krishna Polytechnic
01.2014
Skills
- Content moderation
- Trust & Safety Operations
- Compliance Auditing & SOP Enforcement
- Data Analysis & Reporting
- Business Development & Sales
- Project Management
- Team leadership and management
- Customer relationship management (CRM)
- Critical Thinking & Problem-Solving
- Excel & Process Documentation
- Training & Knowledge Base Development
- AI Safety & Responsible AI (RAI)
Accomplishments
- Best Performance Award (Aug 2022) for outstanding contributions to maintaining quality standards in Trust & Safety operations
- Recognition Award for Extra Initiatives (July 2022) for driving process improvements and enhancing policy enforcement strategies
- Maintained a 98%+ quality score by identifying and mitigating top defect trends in content moderation.
- Unsung Hero of Amazon Prime Video (Nov 2024) for exceptional contributions and result-driven initiatives.
Timeline
ML Data Associate
Amazon Bedrock, AWS
01.2024 - Current
Quality Auditor (Trust & Safety Compliance Team)
Prime Video & Amazon MGM Studios
01.2023 - 01.2024
Catalog Specialist
Prime Video & Amazon MGM Studios
01.2022 - 01.2023
Sr. Business Development Executive, Team Lead
Focaloid Technologies PVT LTD
01.2021 - 01.2022
Sr. Business Development Executive, Team Lead
BrandXT Solutions Pvt Ltd
01.2019 - 01.2021
Business Development Executive
Focaloid Technology Pvt Ltd
01.2018 - 01.2019
Technical Assistant
Omega Electronics
01.2015 - 01.2017
Technical Assistant Apprenticeship
ISRO
01.2014 - 01.2015
EPGDM - Operations and Project Management
Alliance University
Bachelor’s - English Literature
Indira Gandhi National Open University (IGNOU)
Diploma - Electronics & Communication Engineering
Sree Krishna Polytechnic
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