Summary
Overview
Work History
Education
Skills
Websites
Accomplishments
Timeline
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Suma V Prasad

Bangalore

Summary

Dynamic ML Data Associate at Amazon Bedrock, AWS, with expertise in content moderation and trust & safety operations. Proven track record in enhancing compliance through data analysis and quality auditing. Skilled in project management and team leadership, driving significant improvements in AI safety and operational workflows.

Overview

12
12
years of professional experience

Work History

ML Data Associate

Amazon Bedrock, AWS
Bengaluru
01.2024 - Current
  • Led operational execution for LLM evaluation projects, mentoring team members during test teaming, and guardrail validation efforts to uphold AI safety standards.
  • Executed real-time decisions in high-volume workflows, maintaining SLAs, and quality benchmarks for AI-generated content moderation.
  • Collaborated across policy, operations, and engineering teams to drive improvements in SOPs, tooling, and compliance metrics.
  • Supported structured quality frameworks by enforcing Responsible AI (RAI) principles in moderation workflows.
  • Coordinated cross-functional efforts with policy, operations, and tech teams to implement process improvements and optimize operational workflows.
  • Monitored compliance metrics and enforced trust and safety protocols, reducing risks associated with AI-generated content across multiple workflows.
  • Contributed to onboarding and upskilling initiatives, creating training materials, and guiding new hires to align with operational frameworks.

Quality Auditor (Trust & Safety Compliance Team)

Prime Video & Amazon MGM Studios
Bangalore
01.2023 - 01.2024
  • Leads quality audits and content moderation efforts to ensure compliance with platform guidelines, identifying and removing explicit or illegal content as per policies.
  • Reviewed and audited sensitive or controversial video content in alignment with Prime Video’s community guidelines.
  • Analyzes media types, including images, videos, and text-based content, to maintain high accuracy and consistency in enforcement decisions.
  • Identifies trends and insights from data to enhance policy implementation, and drive continuous improvement in processes, guidelines, and tooling.
  • Liaised with cross-functional partners (risk, legal, and compliance) to address escalation trends and improve trust and safety policies.
  • Develops and maintains process flows, work instructions, and documentation to standardize operations and enhance efficiency.
  • Supports regulatory compliance efforts by monitoring and improving content moderation workflows.
  • Mentored junior analysts, provided structured feedback, and maintained consistency in handling sensitive content and feedback loops.
  • Compiles and analyzes key performance metrics, including team productivity and quality reports, to drive data-driven decision-making.
  • Manages content moderation across multiple marketplaces, ensuring consistency in policy enforcement, and compliance strategies.

Catalog Specialist

Prime Video & Amazon MGM Studios
Bangalore
01.2022 - 01.2023
  • Managed content moderation and compliance operations across multiple marketplaces, including the US, GB, JP, CR, DE, and RoW.
  • Worked cross-functionally to balance user safety, platform integrity, and upholding free speech.
  • Led Trust and Safety operations, overseeing content moderation and data labeling activities to ensure compliance with policies.
  • Influenced and executed compliance strategies, collaborating with cross-functional teams to enhance processes, and drive continuous improvement.
  • Collected, analyzed, and leveraged data insights to enhance the Prime Video user experience, and strengthen policy enforcement.
  • Researched emerging trends and identified suspicious patterns to mitigate risks across various policy areas.
  • Actively participated in calibrations to ensure consistency in policy enforcement.
  • Reviewed and moderated sensitive or controversial video content in alignment with Prime Video’s community guidelines.

Sr. Business Development Executive, Team Lead

Focaloid Technologies PVT LTD
01.2021 - 01.2022
  • Supervised sales teams (5–8 members), provided daily coaching, tracked KPIs, and streamlined CRM workflows.
  • Managed lead generation via LinkedIn and email marketing
  • Maintained and tracked CRM (HubSpot) for business opportunities
  • Conducted capacity planning, pipeline reviews, and team performance analysis to meet aggressive sales targets.
  • Reported daily, weekly, and monthly KPIs to management

Sr. Business Development Executive, Team Lead

BrandXT Solutions Pvt Ltd
01.2019 - 01.2021
  • Led a team of 5 members to achieve sales goals
  • Developed new business opportunities through LinkedIn campaigns
  • Managed sales processes and secured new clients
  • Responded to client RFPs and maintained strong client relationships.

Business Development Executive

Focaloid Technology Pvt Ltd
01.2018 - 01.2019
  • Conducted lead generation and business outreach
  • Managed sales operations and tracked performance metrics

Technical Assistant

Omega Electronics
01.2015 - 01.2017
  • Worked with Solar Power Conditioning Units, PCBs, and customer handling

Technical Assistant Apprenticeship

ISRO
01.2014 - 01.2015
  • Assisted in PSLV and GSLV second-stage system operations.
  • Designed electronic circuits using Microsoft Visio
  • Conducted hardware testing and documentation

Education

EPGDM - Operations and Project Management

Alliance University
Bengaluru
01.2023

Bachelor’s - English Literature

Indira Gandhi National Open University (IGNOU)
01.2019

Diploma - Electronics & Communication Engineering

Sree Krishna Polytechnic
01.2014

Skills

  • Content moderation
  • Trust & Safety Operations
  • Compliance Auditing & SOP Enforcement
  • Data Analysis & Reporting
  • Business Development & Sales
  • Project Management
  • Team leadership and management
  • Customer relationship management (CRM)
  • Critical Thinking & Problem-Solving
  • Excel & Process Documentation
  • Training & Knowledge Base Development
  • AI Safety & Responsible AI (RAI)

Accomplishments

  • Best Performance Award (Aug 2022) for outstanding contributions to maintaining quality standards in Trust & Safety operations
  • Recognition Award for Extra Initiatives (July 2022) for driving process improvements and enhancing policy enforcement strategies
  • Maintained a 98%+ quality score by identifying and mitigating top defect trends in content moderation.
  • Unsung Hero of Amazon Prime Video (Nov 2024) for exceptional contributions and result-driven initiatives.

Timeline

ML Data Associate

Amazon Bedrock, AWS
01.2024 - Current

Quality Auditor (Trust & Safety Compliance Team)

Prime Video & Amazon MGM Studios
01.2023 - 01.2024

Catalog Specialist

Prime Video & Amazon MGM Studios
01.2022 - 01.2023

Sr. Business Development Executive, Team Lead

Focaloid Technologies PVT LTD
01.2021 - 01.2022

Sr. Business Development Executive, Team Lead

BrandXT Solutions Pvt Ltd
01.2019 - 01.2021

Business Development Executive

Focaloid Technology Pvt Ltd
01.2018 - 01.2019

Technical Assistant

Omega Electronics
01.2015 - 01.2017

Technical Assistant Apprenticeship

ISRO
01.2014 - 01.2015

EPGDM - Operations and Project Management

Alliance University

Bachelor’s - English Literature

Indira Gandhi National Open University (IGNOU)

Diploma - Electronics & Communication Engineering

Sree Krishna Polytechnic
Suma V Prasad