Summary
Overview
Work History
Education
Skills
Key Impact Areas
Timeline
Generic
SUMAKSHI TALWAR

SUMAKSHI TALWAR

Lead IT Business System Analyst Official Title: Senior Service Delivery Engineer
New Delhi

Summary

Strategic Lead Global IT Business Systems Analyst with 14 years of experience driving enterprise digital transformation across finance and procurement ecosystems. Brings 9 years of deep Coupa expertise, spearheading global P2P optimization initiatives, complex Coupa–SAP integrations, and enterprise-wide automation strategies across multi-region operations.

Demonstrated success in leading global L2/L3 support organizations, governing system architecture, and orchestrating cross-functional Agile teams to deliver scalable, compliant, and high-impact technology solutions. Recognized for aligning IT strategy with executive business objectives, optimizing global processes, and delivering measurable improvements in operational efficiency, financial controls, and system performance.

Overview

15
15
years of professional experience

Work History

Lead IT Global Business System Analyst

Sabre Travel Technologies
11.2022 - Current
  • Spearheaded the integration of Gappify with Coupa and SAP, automating 100% of PO accrual workflows and reducing manual journal entries by 65% , accelerating month-end close by 30% .
  • Orchestrated enterprise integration of ChromeRiver, ReadSoft, and VBA automation solutions supporting $250M+ annual procurement spend, reducing invoice processing cycle time by 40% and improving spend visibility by 35% .
  • Optimized real-time data synchronization between Coupa and SAP leveraging Dell Boomi and API frameworks, increasing financial data accuracy to 99.8% and reducing reconciliation discrepancies by 50% .
  • Spearheaded business process re-engineering initiatives, transitioning invoice matching from three-way to two-way within Coupa, improving transaction speed by 35% and enhancing vendor payment efficiency by 25% .
  • Orchestrated global e-invoicing strategy across 8+ international regions, achieving 100% regulatory compliance , reducing paper-based invoices by 75% , and lowering processing costs by 30% .
  • Optimized requirements gathering and gap analysis using analytics and AI-driven insights, reducing exception rates by 45% and improving operational efficiency by 20% .
  • Spearheaded Agile delivery across cross-functional teams of 10–15 stakeholders, converting complex business needs into 120+ user stories and achieving 95% on-time release delivery .
  • Orchestrated functional production support and system configuration enhancements for 1,000+ global users, reducing high-priority incidents by 40% and improving SLA adherence to 98% .

Assistant Manager II

R1 RCM
07.2017 - 12.2019
  • Spearheaded end-to-end Coupa PR-to-PO workflow governance, managing configurations, user roles, permissions, and overseeing a team of Coupa administrators to ensure compliant and efficient procurement operations across global business units.
  • Optimized supplier digital enablement strategies, transforming manual onboarding and contracting processes into automated workflows, improving supplier adoption by 40%, and reducing contract cycle times by 30%.
  • Orchestrated enterprise supplier integrations between Coupa and Lawson ERP, ensuring seamless master data synchronization, transaction accuracy, and financial reporting integrity through API and middleware solutions.
  • Directed and mentored cross-functional teams of business analysts, support analysts, and Coupa administrators, managing workload prioritization, release planning, and L2/L3 production support across multiple regions.
  • Initiated and led SOC 2 Type II audit readiness efforts, conducting kickoff sessions with IT, security, and compliance stakeholders, defining control objectives, documenting system workflows, and ensuring procurement system controls met regulatory standards.

Analyst (Subject Matter Expert)

Accenture Services Pvt. Ltd.
10.2015 - 07.2017
  • Delivered subject matter expertise in procurement operations, streamlining cross-functional processes and improving operational efficiency.
  • Optimized category policies through regular creation and updates of category cards, enhancing compliance and spend visibility.
  • Provided actionable insights on local spend and category practices, enabling more informed decision-making and cost management.
  • Managed catalog operations, ensuring data accuracy, relevance, and improved supplier enablement, reducing onboarding time by 30% over SAP Ariba.
  • Administered SAP Ariba contracts, ensuring compliance, accuracy, and faster contract lifecycle management.

Senior Analyst

Mercer Human Resource Consulting India Pvt. Ltd.
01.2013 - 10.2015
  • Coordinated migration from Oracle 11i to Oracle R12, enhancing AP vendor management and streamlining invoicing processes, improving processing efficiency and reducing errors.
  • Oversaw month-end closing activities and executed reconciliations, ensuring accuracy, compliance, and timely reporting.
  • Analyzed client data to identify trends and insights, providing actionable recommendations that supported strategic decision-making.
  • Collaborated with cross-functional teams to design comprehensive HR solutions tailored to client needs, improving service delivery and client satisfaction.
  • Developed reports using advanced analytics tools, delivering clear, data-driven presentations for clients and stakeholders.

Process Executive (Requisition to Pay)

CSAV (Group) India Pvt. Ltd.
06.2011 - 12.2012
  • Acted as the single point of contact for all manpower vendor hiring requirements, coordinating between business units and suppliers to fulfill vendor resource needs for service delivery and support functions on a day-to-day basis.

Supplier Contracting & Negotiations

  • Executed SOWs and service agreements, onboarded new suppliers into procurement tools, and negotiated commercial terms with vendors, coordinating approvals with business and finance teams to ensure compliance and cost-effectiveness.

Vendor Payments & Accounts Payable

  • Monitored timely release of supplier payments, resolving PO or invoice holds by collaborating with AP/Finance teams.
  • Managed document control, invoice processing (Trade & Non-Trade, EDI & Non-EDI), vendor maintenance, database corrections, intercompany non-trade payments.
  • Ensured service delivery in line with established controls and procedures, providing high-quality support for internal and external stakeholders, including GR/IR clearing.

Education

Executive Post Graduate - Software development

IIITB
Bengaluru, India
10-2024

MBA - Operations

IMT
Ghaziabad, India
03-2020

B.Com. (Prog.) -

Delhi University
06-2011

12th -

CBSE
05-2008

10th -

CBSE
05-2006

Skills

Business analysis

Solution implementation

Data integration & Extraction

Enterprise resource planning

Coupa System configuration

Coupa Core

Agile methodologies

Project Management & Scrum Ceremonies

Coupa Analytics & Navi AI

SAP S/4 HANA

Oracle R12 & NetSuite

Lawson -SIM integration

Key Impact Areas

  • Process / Operations Management
  • Coupa /Ariba/Oracle/E-invoicing
  • SLA / Cross functional bridge
  • Change Management & Adoption
  • Global Delivery Management
  • ERP System Integration
  • Business Process Re-Engineering
  • Data Driven Governance

Timeline

Lead IT Global Business System Analyst

Sabre Travel Technologies
11.2022 - Current

Assistant Manager II

R1 RCM
07.2017 - 12.2019

Analyst (Subject Matter Expert)

Accenture Services Pvt. Ltd.
10.2015 - 07.2017

Senior Analyst

Mercer Human Resource Consulting India Pvt. Ltd.
01.2013 - 10.2015

Process Executive (Requisition to Pay)

CSAV (Group) India Pvt. Ltd.
06.2011 - 12.2012

Executive Post Graduate - Software development

IIITB

MBA - Operations

IMT

B.Com. (Prog.) -

Delhi University

12th -

CBSE

10th -

CBSE
SUMAKSHI TALWARLead IT Business System Analyst Official Title: Senior Service Delivery Engineer