Summary
Overview
Work History
Education
Skills
Timeline
Generic
Sumalatha

Sumalatha

Bangalore

Summary

Resourceful Customer Service Officer adept at maintaining high productivity levels and efficiently completing tasks. Skilled in conflict resolution, communication, and time management, ensuring customer satisfaction and loyalty. Excel in active listening, empathy, and problem-solving to address customer needs effectively and build positive relationships.

Overview

7
7
years of professional experience

Work History

Customer Service Officer and Cashier

Axis Bank
Bangalore
05.2016 - 10.2020
  • Managed day-to-day operations of the Customer Service department.
  • Resolved escalated complaints from customers in a timely manner.
  • Helped a large volume of customers every day with a positive attitude and a focus on customer satisfaction.
  • Collaborated with team members to identify areas of improvement in processes, resulting in more efficient service delivery.
  • Handled a huge volume of cash transactions with zero disputes, and oversaw daily team operations, including EOD.
  • Conducted KYC authentication exercises and promote bank products and services through cash counter.
  • Proficiency with banking software and keep all the cash and vault records on daily basis.

Guest Lecturer

Government First Grade College
Hassan
05.2014 - 04.2016
  • Delivered engaging lectures while aligning content with curriculum objectives.
  • Assisted students with assignments to enhance understanding and performance.
  • Provided guidance and support to foster academic growth.
  • Collaborated with academic staff to integrate interactive discussions into lectures.

Accountant

Bharathi Associates
Hassan
10.2013 - 08.2014
  • Maintained accurate cash book records to ensure financial integrity.
  • Prepared partner accounts to facilitate timely financial reporting.
  • Established regular communication with bank for currency exchange operations.

Education

Master of Commerce - Taxation

MES Girls High School
Chikamagalur
09-2013

Skills

  • Cash handling
  • Customer service
  • KYC procedures
  • Team collaboration
  • Complaint resolution
  • Banking software
  • Customer support
  • Call documentation
  • Time management

Timeline

Customer Service Officer and Cashier

Axis Bank
05.2016 - 10.2020

Guest Lecturer

Government First Grade College
05.2014 - 04.2016

Accountant

Bharathi Associates
10.2013 - 08.2014

Master of Commerce - Taxation

MES Girls High School

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Sumalatha