Sumalatha Imadabathuni
Hyderabad
Overview
11
11
years of professional experience
5
5
years of post-secondary education
Work History
Process Expert
Berkadia Services India Pvt Ltd
Hyderabad
10.2022 - Current
- Prepared training manuals for all involved portfolios.
- Conducted calibration calls to align teams with portfolio requirements.
- Delivered training sessions for new hires entering the process.
- Evaluated analysts' performance during training to expedite quality assurance.
- Facilitated weekly meetings with analysts to identify and address process gaps.
- Provided regular feedback on quality to enhance process comprehension.
- Organized monthly error analysis sessions per portfolio to uphold quality standards.
- Oversaw quality analyst group to bridge gaps between analysts and quality assurance.
Senior Insurance Associate
Berkadia Services India Pvt Ltd
Hyderabad
02.2014 - 09.2022
- Reviewed legal documents for insurance sections to ensure compliance with industry standards.
- Sent reminders to agents and borrowers for insurance invoices and renewal certificates, ensuring policies remained active.
- Updated systems by processing received invoices and ensured timely payment of premiums.
- Requested flood determination reports from CT-Lien site to assess flood zones for properties.
- Calculated and dispatched replacement cost letters to borrowers thirty days prior to policy expiration.
- Evaluated insurance policies based on collateral type to confirm adherence to industrial requirements.
- Conducted quality checks on team-reviewed insurance policies to maintain high standards.
- Trained staff by reviewing their work, coaching them in process improvements and best practices.
Education
MBA - Financial Management
Vivekananda School of PG Studies
Srinagar Colony 06.2011 - 06.2013
Bachelor of Science - Mathematics
Vijetha Degree College
JNTU 06.2008 - 06.2011
Skills
- Commercial real estate insurance expertise
- Email writing proficiency
- Effective communication skills
- Microsoft Office applications
- Initiative and pressure management
- Interpersonal skills
- Problem-solving abilities
- Team collaboration and independence
- Confidential information handling
Accomplishments
- Received platinum awards for three consecutive quarters
- Received Hi-5 Award for providing the best customer service to one of the valued clients
- Received the Extra Mile Award from U.S. Counterparts for going beyond the working hours to deliver the audit confirmation on time
- Received knowledge forum awards three times
- Received various appreciation emails from internal and external clients for resolving the issues on time
Credit Administration-CMBS
Got trained on “Credit Administration (CMBS)”. Worked as a credit administrator when the volumes are high.
Below are the responsibilities handled:
- Monitor and evaluate credit worthiness, loan and property performance.
- Reviewing, evaluating and interpreting very complex commercial real estate loan documentation and servicing agreements, processing of reserve requests and other matters of the loans
- Planning, coordinating and monitoring the daily activities
- Ensuring all the policies and procedures follow PSA and rating agency regulation and requirements and communicating the recommendations to the lenders or other third-party servicers.
- Tracking changes in performance and analyzing risk associated in assigned portfolio.
- Co-ordinate with master servicers to assure adherence with loan documents including loan covenants, cash management triggers and potential defaults.
- Conduct research on market and economic trends, interpreting market conditions and assessing impact to collateral.
- Assist with list management for the underwriting staff
- Verification of daily work and to cover the Manager in times of absence
- Initiated and implemented strategies to drive intelligent growth of the portfolio
Timeline
Process Expert
Berkadia Services India Pvt Ltd
10.2022 - Current
Senior Insurance Associate
Berkadia Services India Pvt Ltd
02.2014 - 09.2022
MBA - Financial Management
Vivekananda School of PG Studies
06.2011 - 06.2013
Bachelor of Science - Mathematics
Vijetha Degree College
06.2008 - 06.2011
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