SUMALATHA S

• Writing program funding proposals to guarantee uninterrupted delivery of services.
• Ensuring goals are met in areas including customer satisfaction, safety, quality and team member performance.
• Implementing and managing changes and interventions to ensure project goals are achieved.
• Meeting with stakeholders to make communication easy and transparent regarding project issues and decisions on services.
• Producing accurate and timely reporting of program status throughout its life cycle
• Led teams across broad technical, financial, and business disciplines. Focused teams on business objectives and tracked progress to ensure project milestones were completed on time, on budget and with the desired results.
• Mitigated risk factors through careful analysis of financial and statistical data. Anticipated and managed change effectively in rapidly evolving global business environments.
• Defined processes and tools best suited to each project. Moved between agile and waterfall approaches depending on project specifics and client goals, creating detailed project road maps, plans, schedules, and work breakdown structures.
• Role:

Delivery Manager and Application Management Services Lead for PL

• Synopsis: Program involves transformation of a complex legacy system with advanced technologies like Oracle Fusion

Technologies involved : ServiceMax, Siebel CRM, Oracle Fusion , Middleware Systems like SOA

Responsibilities:

• Taking part in Discovery and Design phase with the SMEs and Architects along with the Dev team.
• Collaborated with teams to define, strategize, and implement marketing and web strategies.
• Liaised with customers, management, and sales team to better understand customer needs and recommend appropriate solutions.
• Tracking progress and making adjustments as needed to keep the delivery on track.
• Providing guidance and mentorship to team members to ensure that they have the skills and support they need to complete their tasks.
• Working with clients or other stakeholders to meet their needs and expectations.
• Provide support to offshore project team, including recruiting support and manage delivery for few technical tracks Liaison with the client for the architectural review discussions along with the technical experts in the program.
• Report delivery status to customers and develop required delivery documentations. Work on Operational activities in offshore like conducting PMR, steering committee meetings
• Oversaw delivery portfolio encompassing globally with not less than one major release per Quarter

Significant Projects:

• Siebel CRM L3 Application Management Services Support ,
• Siebel API Program
• Product Modelling

Client: GE HealthCare

Role: Program Manager

Responsibilities:

• Currently managing 40+ members’ team supporting Global Program implementations. Primarily responsible for end-to-end implementation, development, and support of Global business applications.
• Coordinate with the cross platform multiple interfacing teams, client communication & status reporting for timely completion and quality of projects.
• Managing overall Project implementation of new functionality and ensuring overall project stays on track using Scrum approach.
• Defining, measuring, tracking, reporting and improving the metrics of success.
• Leading offshore 30+ member core team daily beside multiple interfacing teams to ensure project management processes are followed while working on Global implementation.
• Coordinating between Product Owners, Development Team, Testing Team, Interfacing teams, other stakeholders to mitigate risks, remove blockers to ensure sprint timelines are adhered.
• Providing guidance and expertise to the Project team on an as needed basis.
• Motivates, develops, and mentor team while rewarding and cultivating a High-Performance culture
• Engage with internal customers and provide solution design, consulting and recommendations.
• Organization: Genpact
• Established and managed change management processes to fulfill successful project transitions.

• Client : GE HealthCare
• Role: Project Manager for Siebel AMS program
• Synopsis: Siebel International and Siebel US & Canada are application optimizing the assignment and scheduling of field service engineer (FSE) visit to customer sites. The optimization is based on different criteria including FSE skills, FSE availability, location, and priority of the Service Request. Siebel USCAN is interfaced with the SDT system that is supports to manage Service Request life cycle from initiation till closure.
• Responsibilities:
• Owned Incident management for multiple applications to serve GEHC Business across the globe Led critical enhancements to add new features to application based on agile Framework
• Led the fixing of critical functional defects and improved application stability and stakeholders’ confidence. Meeting with stakeholders to make communication easy and transparent regarding project issues and decisions on services.
• Producing accurate and timely reporting of program status throughout its life cycle Analyzing program risks. Evangelize in-house solutions, improvements and innovations for customers’ business growth and success.
• Risk and issue analysis for new deployments and their growth and IT solutions. Drive steering committee meetings with clients; provide metrics-based status reports (SPI, CPI) and innovative solutions.
• Conceptualize pricing models that meet organization and customer’s cost structure.
• Met project deadlines without sacrificing build quality or workplace safety.
• Monitored project performance to identify areas of improvement and make adjustments.

Guardian Life Insurance Program: Siebel for GLIC Project:

• Providing technical assistance all through the project cycle. Involved in Release activities like SRF Maintenance and Users setup.
• Coordinator between Client, Stakeholders and the Organization. Being part of Planning of each Delivery
• Conducting and taking part in Steering committee Meetings and other Client interactions. Taking part in external audits
• Monitored critical processes, investigated, and applied root cause fixes to make business applications robust.

• Delivered superior customer service to strengthen relationships and drive future business revenue.
• Managed customer relations on ongoing basis to maximize customer retention.
• Mentored and supported 14 member team working for in-house requirement

Client :Procter & Gamble Program: Procter & Gamble

Project: P&G Role: Technical Lead

• Lead the technical team to customize the application meet the requirements .

Client : Direct TV

Project : DirectTV -Siebel Admin -Technical Lead

• Contributions: Extensively worked on Implementation
• Debug of the Interfacing Packages written in PL/SQL
• Repository and SRF migration Manual migration of other files, data, or configurations that are part of a release.
• Managed schedules, accepted time off requests and found coverage for short shifts.

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