Suman Bakshi
Kolkata
Summary
Results-driven Financial Lead with expertise in global GenAI testing initiatives, P&L management, and budgeting. Delivered significant improvements in operational efficiency through industrialisation and automation projects while implementing revenue recognition governance aligned with IFRS-15. Collaborated with cross-functional teams to provide strategic financial insights, enhancing decision-making and performance oversight across diverse engagements.
Overview
20
20
years of professional experience
1
1
Certification
Work History
GenAI Beta Test Lead - Senior Manager
CAPGEMINI TECHNOLOGY SERVICES INDIA LIMITED
02.2025 - Current
- Designed and executed comprehensive GenAI test strategies, including detailed test plans, resource allocation models, and execution frameworks to ensure efficient and effective validation of prompts and information packages.
- Led global scaled testing of GenAI use cases across multiple enterprise domains, including Project Management, Contribution Improvement Plans (CIP), Sales‑to‑Delivery Handover, Risk Management, Knowledge Management, Contract Understanding, and People Management.
- Drove feedback analysis and quality assurance, synthesizing inputs from 150+ Engagement Managers, enabling acceptance of high‑value use cases and refinement of others based on defined quality, usability, and relevance parameters.
- Coordinated stakeholder participation, engaging 750 Engagement Managers across business lines and geographies to ensure broad functional coverage and structured feedback from beta testing of GenAI prompts and agents.
- Facilitated cross‑functional collaboration with IT, Quality, and Emerging Practices teams to ensure seamless execution and governance compliance for rollout of GenAI capabilities.
- Produced executive‑ready reporting and insights by preparing structured test reports, feedback dashboards, and statistical analyses for senior leadership, highlighting key findings and actionable recommendations.
Account Finance PMO Lead – Senior Manager
CAPGEMINI TECHNOLOGY SERVICES INDIA LIMITED
09.2023 - 02.2025
- Financial Planning & Forecasting: Led end‑to‑end financial planning and forecasting for the account, including revenue projections, cost management, margin control, and profitability tracking across multiple programs and workstreams.
- Budget management & control: Owned project and account-level budget governance, tracked variances, identified cost risks, and recommended corrective actions to maintain financial discipline and achieve targets.
- Led the Account Finance PMO for Capgemini UK’s largest Consumer Products & Retail client, managing a €25M+ annual contract and supporting strategic and operational financial decision-making.
- Reporting, Dashboards & Analysis: Delivered executive‑ready financial reports, dashboards, and KPIs for senior stakeholders, performing detailed variance and trend analysis against plans, forecasts, and contractual benchmarks.
- Resource & Revenue Optimization: Optimized resource allocation and utilization across projects, closely monitoring billing efficiency, recoverability, and leakage to maximize revenue realization and margin performance.
- Stakeholder & cross-functional collaboration: Served as central liaison between Finance, Delivery, Operations, and Account Leadership, aligned business objectives with delivery plans and financial outcomes.
- Financial Risk Management: Identified and monitored financial and commercial risks related to delivery execution, pricing, and cost structures, and implemented mitigation plans in line with governance standards.
- Governance, compliance & audit support: Ensured adherence to financial policies, contractual controls, and PMO governance frameworks, supported audits with accurate documentation and traceability.
e-Monitoring BU SPOC (NORDICS) - Manager
CAPGEMINI TECHNOLOGY SERVICES INDIA LIMITED
09.2019 - 09.2023
- Led business unit rollout of Capgemini’s core delivery finance management platform (e‑Monitoring) across the Nordics BU, ensuring strong alignment with Engagement Managers and Finance Controllers to drive standardised financial governance and reporting.
- Managed risk and stakeholder communication, proactively highlighting tool, data, and process impacts to senior leadership, outlining downstream consequences to enable preventive and corrective actions.
- Led BU-level functional testing, executing end-to-end business test cases and validating complex financial scenarios, preparing test coverage and results for senior management review.
- Designed and managed transition phase activities, ensuring data consistency and synchronization between the legacy finance tool (being phased out) and the new e‑Monitoring platform, minimizing disruption to ongoing business operations.
- Delivered functional and business support to Nordics BU, serving as primary contact for tool-related queries and financial concepts, facilitating smooth operational usage.
- Enabled change management and capability uplift, supporting training stream leads in designing business processes, preparing training materials, and delivering structured online and in‑person training for Engagement Managers and BU finance teams.
- Ensured monthly reporting continuity by partnering with KPI and reporting teams to define interim workarounds and validate alternative processes.
Industrialization Leader (NORDICS) - Manager
CAPGEMINI TECHNOLOGY SERVICES INDIA LIMITED
04.2016 - 09.2023
- Industrialization Strategy & Leadership: Led industrialization initiatives across all Nordics engagements within the Application Development & Maintenance business unit, driving adoption of Capgemini Group–wide tools and services to improve revenue realization, cost optimization, delivery efficiency, and operational standardization.
- Executed end-to-end rollout of industrialization initiatives aligned with leadership forecasts, ensuring adherence to roadmaps and governance processes while tracking progress through established metrics and feedback loops.
- Engaged with BU delivery heads, engagement directors, and delivery teams to advance industrialization programs, enable field teams, and deploy standardized solutions and services across engagements.
- Prioritised and reviewed industrialization roadmaps to improve efficiency, quality, and consistency; contributed to service and tool design enhancements through structured feedback from delivery teams.
PMO - Senior Consultant
CAPGEMINI TECHNOLOGY SERVICES INDIA LIMITED
01.2014 - 03.2016
- Led the Account PMO for a large SAP Retail AD&M engagement (200+ FTE, €10M contract value) and provided end-to-end PMO governance across delivery, finance, quality, and client management.
- Owned account financials including budgeting, revenue forecasting, profitability and margin analysis; identified revenue leakages, implemented corrective actions, managed client billing through Clarity and Capgemini Global Finance systems, and maintained account P&L.
- Managed proactive risk and issue identification with mitigation and contingency planning; served as Project Quality Lead for internal and external audits, ensuring compliance with SOC, CMMI, ISMS, ISO 27001, and IT operations governance standards.
- Resource & Workforce Management: Led offshore PMO setup through transition from onshore teams; managed utilization tracking, workforce planning, staffing and capacity plans, onboarding/offboarding, and skill matrix management to address capability gaps and improve delivery efficiency.
- Led industrialization and continuous improvement initiatives, supported Lean-based service improvement programs, tracked client satisfaction, and delivered structured progress and executive reports to senior stakeholders in India and the Netherlands.
PMO Consultant
CAPGEMINI TECHNOLOGY SERVICES INDIA LIMITED
12.2011 - 12.2013
- Managed contract compliance tracking for multiple global vendors, monitoring SLAs weekly, measuring vendor performance, and tracking risks and issues proactively.
- Financial & Operational Control: Coordinated with internal and external stakeholders, delivered ad‑hoc and periodic status reports, structured annual operational budgets, and implemented CAPEX control measures to improve financial discipline.
- Worked on ITSM and HP Asset Management platforms, facilitating creation and tracking of Work Order Keys (WKOs) for depot-based and satellite locations across the United States.
- Delivered operational support to the ITICS West Global PPT team, ensuring service continuity for North American Capgemini users.
PMO Analyst
IBM India Pvt Ltd (Contractual Role)
07.2010 - 12.2011
- Financial & Cost Management: Supported project finance activities including P&L reporting to IBM project partners, tracked weekly expenses, controlled costs, and reported finances through IBM financial and project management tools.
- Project Planning & Portfolio Support: Maintained integrated project plans, resource and rotation plans, and cascaded forecasts into project financials for airline program management team; tracked portfolio using Rational Portfolio Manager.
- Staffing, Contractual & Governance Support: Developed and updated staffing plans with release managers; ensured contractual compliance by reviewing and maintaining DOU, PMSS, SLAs, and handling Inter‑Company Agreements (ICAs) and project code tagging.
- Facilitated internal and external quality audits, verified compliance with delivery and compliance standards, and created necessary documentation and corrective action inputs.
Coordinator
IBM India Pvt Ltd (Under Contractual Role)
10.2006 - 06.2010
- Stakeholder & Business Coordination: Coordinated with Assistant General Manager (IBM Operations) and business stakeholders for requirements gathering and issue resolution, aligning solutions with evolving business needs.
- Reporting & Process Standardization: Generated client and operational reports; designed Standard Operating Procedures (SOPs) to enhance data-saving and data-reliability processes; supported implementation and tracking of defined process plans.
- Vendor & Compliance Support: Assisted with administrative clearances and contract activities; supported vendor management, including tracking weekly SLAs and reporting on performance.
Education
Post-Graduation Diploma - International Business
Indian Institute of Foreign Trade
Masters - Information Technology
Sikkim Manipal University
Bachelor of Computer Application - IT and Software
West Bengal University of Technology
Skills
- GenAI Initiative
- Project Management
- Portfolio oversight
- Performance Optimisation
- Service management
- Project accounting
- Commercial Management
- Quality assurance
- Financial Reporting
- IFRS 15
- Industrial automation
Certification
- Basics of GenAI - Prompt Engineering & Agent Development (2025/2026)
- Engagement Management Foundation Capgemini (2016).
- ITIL V3 Foundation (2015).
- Capstone Business Simulation (2012).
- Fundamentals of Lean Six Sigma & Yellow Belt (2011).
- Knowledge in Basic Statistics.
Tools
- Project Management Tools - MSP, Clarity PPM, Jira , RPM , Smartsheet
- Finance Management Tools - SAP (FI/CO, PS), e‑Monitoring (Delivery Finance platforms) , Oracle Financials ,Microsoft Excel (advanced models & trackers) , Ariba (procurement & invoicing)
- Resource and Capacity Management Tools - Clarity Resource Management , SAP HR / SuccessFactors, Dynamics 365, Internal staffing tools / HR portals, Excel‑based utilization dashboards
- Reporting, Dashboards & Executive Analytics - Power BI ,Tableau, QlikView, Excel Dashboards, SharePoint‑based PMO dashboards
- Risk, Issue, Quality & Compliance Tools - ServiceNow (Risk / ITSM / CMDB),Internal Audit & Compliance tools, CMMI / ISO Quality portals, Excel‑based RAID logs, GRC (Governance, Risk & Compliance) platforms
- Collaboration, Knowledge & Document Management - Microsoft Teams, SharePoint Online, Confluence, OneDrive, PMO Wikis / PMO Pedia
- IT Service & Operations Management Tools - ServiceNow, BMC Remedy, HP Asset Manager, SNOW (ServiceNow modules) ,ITSM tools
- GenAI & Automation - Microsoft Copilot (M365) , Copilot Studio / Agents, Power Automate
Timeline
GenAI Beta Test Lead - Senior Manager
CAPGEMINI TECHNOLOGY SERVICES INDIA LIMITED
02.2025 - Current
Account Finance PMO Lead – Senior Manager
CAPGEMINI TECHNOLOGY SERVICES INDIA LIMITED
09.2023 - 02.2025
e-Monitoring BU SPOC (NORDICS) - Manager
CAPGEMINI TECHNOLOGY SERVICES INDIA LIMITED
09.2019 - 09.2023
Industrialization Leader (NORDICS) - Manager
CAPGEMINI TECHNOLOGY SERVICES INDIA LIMITED
04.2016 - 09.2023
PMO - Senior Consultant
CAPGEMINI TECHNOLOGY SERVICES INDIA LIMITED
01.2014 - 03.2016
PMO Consultant
CAPGEMINI TECHNOLOGY SERVICES INDIA LIMITED
12.2011 - 12.2013
PMO Analyst
IBM India Pvt Ltd (Contractual Role)
07.2010 - 12.2011
Coordinator
IBM India Pvt Ltd (Under Contractual Role)
10.2006 - 06.2010
Post-Graduation Diploma - International Business
Indian Institute of Foreign Trade
Masters - Information Technology
Sikkim Manipal University
Bachelor of Computer Application - IT and Software
West Bengal University of Technology