Suman Barla
Bengaluru,KA
Summary
Results driven Associated Manager with background in overseeing daily operations and team management. Successfully implemented process improvements and streamlined workflows, enhancing productivity and team efficiency. Demonstrated leadership and problem-solving skills in fast-paced environments.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Associate Manager
EY Global Delivery Services
Bengaluru, India
01.2022 - Current
- Managed financial crime advisory operations, supporting international banking clients in Transaction Monitoring, AML, and KYC reviews
- Leading a team of 21 members, overseeing workload distribution and mentoring for improved performance
- Allocate work, monitor productivity and ensure SLA/TAT adherence
- Consolidated and reported daily team productivity to management for performance tracking and strategic planning
- Assisted the team in achieving daily, weekly, and monthly targets, ensuring operational efficiency and compliance
- Provided quality assurance support, collaborating with the QC team to enhance accuracy and regulatory adherence
- Act as first point of escalation for operational issues
- Supported team members in maintaining high productivity and quality standards to meet business objectives
- Delivered quarterly and yearly performance feedback, fostering professional growth and operational excellence.
- Conducted weekly stakeholder meetings and daily check-ins with managers to streamline workflows and address key concerns
- Partnered with stakeholders for regulatory/ policy updates and drove awareness across the function
Business Process Lead
Tata Consultancy Services Ltd.
Bengaluru, India
11.2020 - 12.2021
- Performed end-to-end KYC reviews across EMEA & WHEM regions to ensure regulatory compliance
- Coordinated with stakeholders from Compliance, Credit, and Ops to resolve escalations and enhance controls
- Conducted document validation using platforms like Bloomberg, World Check and Lexis Nexis
- Assisted onshore teams to enable seamless trading aligned with compliance mandates
- Participated in risk assessments, internal audits, and fund verification activities
- Supported process improvement initiatives alongside quality control teams.
Investment Accounting Ops Associate
Accenture Services Pvt Ltd
Bengaluru, India
10.2019 - 11.2020
- Performed end-to-end KYC reviews across EMEA & WHEM regions to ensure regulatory compliance
- Coordinated with stakeholders from Compliance, Credit, and Ops to resolve escalations and enhance controls
- Conducted document validation using platforms like Bloomberg, World Check and Lexis Nexis
- Supported process improvement initiatives alongside quality control teams
Operations Analyst
JP Morgan Chase India Pvt Ltd.
Bengaluru, India
08.2017 - 10.2019
- Performed end-to-end KYC reviews across EMEA & WHEM regions to ensure regulatory compliance
- Coordinated with stakeholders from Compliance, Credit, and Ops to resolve escalations and enhance controls
- Conducted document validation using platforms like Bloomberg, World Check and Lexis Nexis
- Assisted onshore teams to enable seamless trading aligned with compliance mandates
- Participated in risk assessments, internal audits, and fund verification activities
- Supported process improvement initiatives alongside quality control teams
Associate Analyst
Wipro Ltd.
Bengaluru, India
02.2016 - 08.2017
- Performed end-to-end KYC reviews across EMEA & WHEM regions to ensure regulatory compliance
- Coordinated with stakeholders from Compliance, Credit, and Ops to resolve escalations and enhance controls
- Conducted document validation using platforms like Bloomberg, World Check and Lexis Nexis
- Assisted onshore teams to enable seamless trading aligned with compliance mandates
- Participated in risk assessments, internal audits, and fund verification activities
- Supported process improvement initiatives alongside quality control teams
Process Associate
Cross Domain Solutions
Bengaluru, India
05.2014 - 02.2016
- Maintained client data and assigned KYC cases while coordinating with internal stakeholders
- Drafted and issued proposals aligned with AML/KYC regulations
- Verified insurance documentation including proposals, premium amounts, taxes, and commissions Ensured SLA adherence and timely delivery of assigned cases
- Mentored junior team members on best practices for data management and process optimization
Education
MBA - International Business
Jain University
Bengaluru07-2012
Skills
- Team Leadership
- Task delegation
- Staff management
- Strategic planning
- Operations management
- Staff training and development
- Team motivation
- Workload management
- Employee performance evaluations
- Problem-solving
- Time management
- Team collaboration
- Multitasking and organization
- Team building
Accomplishments
- Best POD Lead (Jul 2024- 25)
- Star Award (Jul 2023- 24)
- Client Absorption (Aug 2017)
EY Global Delivery Services
JP Morgan Chase & Co.
Certification
Certified in Communication & Leadership (Toastmasters International)
Timeline
Associate Manager
EY Global Delivery Services
01.2022 - Current
Business Process Lead
Tata Consultancy Services Ltd.
11.2020 - 12.2021
Investment Accounting Ops Associate
Accenture Services Pvt Ltd
10.2019 - 11.2020
Operations Analyst
JP Morgan Chase India Pvt Ltd.
08.2017 - 10.2019
Associate Analyst
Wipro Ltd.
02.2016 - 08.2017
Process Associate
Cross Domain Solutions
05.2014 - 02.2016
MBA - International Business
Jain University