Suman Baruah

Ecommerce professional with 13 years in catalogue, category and vendor management functions. Passion for working with a team focused on creating the best customer experience through data driven strategies. Experienced in collaborating with functional departments to consistently deliver results.

Process Improvement: Overhauled and streamlined Digital Operations process to support the onshore team and reduce the turnaround time by 2 days. Implemented reports to establish product page standard based on the content on site and improved the page standard of 30% of the products within 2 months. Drive defect density dashboard of audited products on site and reduced the defect density by 20% in a quarter.

Project Management: Spearhead projects in product page enrichment to include info graphic images, key features, automation of brand specific size chart which contributed to 20% of visits. Program manage brand launch across multiple departments.

Technology Driven Solution: Developed reports and scorecard in collaboration with big data team to reduce the gap between inventory aging and item not on site, contributed to 40% faster in item going live on site.

Collaborative and Stakeholder relationship: Lead daily huddle with internal team and biweekly meetings with the onshore team, provide key updates, bridge knowledge gap and provide feedback to the stakeholders. Drive ideation sessions to collectively discuss on process improvement ideas.

Team Management: Supervise and manage team that owns overall health, quality and accuracy of data onsite. Program manage internal team communication, weekly business review and monitor performance.