Suman Bhattacharyya
Kolkata
Summary
Senior Manager with extensive experience in audit and risk management, financial service management, and strategic planning. Proven track record in leading cross-functional teams to optimise operations, enhance efficiency by 20%, and improve customer satisfaction by 30%. Expertise in compliance management, stakeholder engagement, and change management. Adept at developing and implementing policies that align with corporate objectives while ensuring regulatory compliance. Career goals include driving organisational growth through innovative strategies and sustainable practices. Proactive leader fostering high-performing teams and enhancing operational effectiveness. Drives strategic planning and implementation, aligning team objectives with organisational goals. Engages stakeholders to facilitate compliance and continuous improvement. With solid foundation in leadership and strategic thinking, I excel in guiding teams towards achieving organisational goals. My strengths lie in effective communication, problem-solving, and fostering collaborative work environments. I bring proven ability to adapt and deliver results, leveraging transferable skills from previous roles to drive success in senior management. Experienced in leading cross-functional teams, driving operational improvements, and implementing strategic initiatives. Demonstrated success in managing complex projects, fostering stakeholder relationships, and enhancing productivity. Proven track record in delivering results within fast-paced environments. Productive employee with proven track record of successful project management and producing quality outcomes through leadership and team motivation. Works with clients to determine requirements and provide excellent service.
Overview
3
3
Languages
24
24
years of professional experience
Work History
Senior Manager MSME, HL ,EV Internal Audit
Annapurna Finance pvt ltd.
Kolkata
02.2019 - Current
- Assists in the development of the AFPL annual audit plan.
- Auditor's performance of audit assignments, reviews work papers and audit reports; edits reports prepared by other auditors.
- Schedules and plans audits; initiates project planning, assesses risk and develops audit direction.
- Performs preliminary planning and establishes direction for audits, provides leadership to assigned auditors, manage project to quality outcomes, while meeting established time budget.
- Performs audit work supervision by visiting branch and field, including plan preparation, work papers, findings, and associated reports; verifies the accuracy of financial records as they pertain to assets, liabilities, receipts, expenditures, and related transactions.
- Coordinated interactions with administrators, staff, external audit, and law enforcement agencies.
- Provided training to new employees to ensure understanding of their roles.
- Monitored AFPL policies, accounting developments, and changes in relevant laws.
- Coordinates and interacts with audit firms performing external audits of AFPL's financial statements.
- Participates in development, implementation and maintenance of policies, objectives, short-and long-range planning; develops and implements projects and programs to assist in accomplishment of established goals.
- Develops and provides training to all departments as requested.
- Completed assigned job-related responsibilities to support team objectives.
- Published audit reports to stakeholders, ensuring clear communication of findings and recommendations.
- Compiled Management Information System (MIS) reports for regional audits, highlighting key findings to support decision-making.
- Monitored staff performance and developed tailored improvement plans to enhance individual capabilities.
- Led cross-functional teams in project implementation, delivering on time and within budget.
- Conducted performance evaluations, identifying areas for improvement and implementing bespoke training programmes.
- Managed crisis situations, mitigating risks and maintaining business continuity during challenging periods.
- Led strategic planning sessions to define company vision and operational strategies, aligning team efforts with corporate objectives.
- Managed budgets and financial planning, achieving cost savings without compromising on quality.
- Facilitated continuous improvement initiatives, encouraging innovation and excellence in operations.
- Delivered comprehensive reports to stakeholders, providing insights into performance metrics and strategic direction.
- Led operations team in daily tasks, optimising workflow and increasing efficiency by 20%.
- Cultivated work environment focused on personal responsibility, continuous improvement and delivering high-quality results.
- Reviewed and revised operational policies, aligning procedures with best practices and regulatory requirements.
- Drove company growth with proactive mindset and results-oriented plans for business operations.
- Optimised resource allocation, ensuring maximum productivity and minimal downtime.
- Conducted risk assessments, mitigating potential issues before they impacted business operations.
- Recruited and hired staff for organisational vacancies and enforced consistent policies across workforce.
- Collaborated with sales and marketing teams to align operational capabilities with customer demands.
- Analysed performance data to identify trends, making strategic decisions to boost operational success.
- Cultivated partnerships with industry leaders, enhancing company reputation and facilitating knowledge exchange.
- Monitored market trends to adapt strategies, keeping the company competitive in a dynamic industry.
- Supported employee morale and well-being by developing positive practices centred on career development and individual job satisfaction.
- Established performance metrics, driving accountability and recognising outstanding achievements.
- Fostered strong relationships with key stakeholders, including suppliers and clients, to support business objectives.
- Negotiated high-value contracts with suppliers and vendors, securing favourable terms and strengthening business relationships.
- Directed staff recruitment and training, building a highly skilled and motivated operations team.
- Led change management initiatives, guiding teams through transitions with minimal disruption and maintaining high performance levels.
- Analysed market trends and data to inform strategic decision-making, identifying opportunities for expansion and diversification.
- Investigated issues impacting organisational operations and service delivery to understand root causes, prepare detailed reports and recommend corrective actions.
- Fostered a positive work environment, championing diversity and inclusion initiatives that improved team morale and performance.
- Identified and engaged vendors and suppliers, negotiating contracts to ensure optimal service delivery.
- Oversaw quality control measures, ensuring product and service standards exceeded industry benchmarks.
- Developed and enforced health and safety protocols, ensuring a safe workplace environment.
- Oversaw quality control processes, maintaining high standards for all products and services.
- Created operational reports highlighting essential metrics and performance indicators for review.
- Enhanced customer satisfaction ratings by 30% through the introduction of comprehensive service standards and training programmes.
- Facilitated the setup of business contracts, ensuring all signatures were collected and paperwork processed accurately.
- Coordinated with suppliers to negotiate contracts, securing better terms and improving profit margins.
- Modelled business processes to identify strengths, weaknesses and opportunities for improvement.
- Spearheaded the development of new products, overseeing research and design phases to ensure market competitiveness.
- Orchestrated the launch of new product lines, managing all aspects from conception to market entry.
- Directed operations across multiple departments, improving productivity by 20% and enhancing workflow efficiency.
- Promoted sustainability practices within the organisation, reducing environmental impact and fostering corporate responsibility.
- Streamlined logistics and supply chain management, enhancing delivery times and customer satisfaction.
- Streamlined project management processes, reducing project completion times by 10% and enhancing team collaboration.
- Coordinated with IT departments to implement cutting-edge technology solutions, improving operational efficiency and data security.
- Attended conventions to represent organisation, gather information and help build new partnerships.
- Implemented sustainable practices, reducing environmental impact and enhancing corporate social responsibility.
- Implemented innovative marketing strategies that increased brand awareness by 25% and drove revenue growth.
- Supervised supply purchases, management and tracking in line with budgetary requirements.
- Compiled information and produced graphs to assist with financial reporting and budgetary management.
- Coordinated strategic plans for administrative services management and optimisation to best use available resources.
- Transformed corporate directives into specific tasks for mid- and lower-level staff to implement.
Sr. Branch Manager
RBL Finserve Ltd
06.2017 - 01.2019
- Directed operational aspects, including distribution, customer service, human resources, administration, and sales, to ensure seamless branch functionality.
- Met performance metrics to support branch success.
- Managed budget and allocate funds appropriately.
- Develop forecasts, financial objectives and business plans.
- Developed branch personnel through training, coaching, and motivation to enhance team capabilities and performance.
- Assess local market conditions and identify current and prospective sales opportunities.
- Locate areas of improvement and propose corrective actions that meet challenges and leverage growth opportunities.
- Networked to enhance branch and company reputation, fostering relationships that support business growth.
- Address customer and employee satisfaction issues promptly.
- Stay abreast of competing markets and provide reports on market movement and penetration.
- Adhere to high ethical standards, and comply with all regulations/applicable laws.
- Share knowledge with other branches and headquarters on effective practices, competitive intelligence, business opportunities and needs.
Regional Audit Coordinator
Ujjivan Small Finance Bank Ltd
02.2009 - 06.2016
- Essaying a key role in articulating and implementing a robust audit strategy to minimize business & financial risk.
- Periodically execute audits to analyze risk status and implement mitigation strategies to minimize financial impact and maximize the business.
- Present audit findings to clients' management. Ensure delivery as per agreed timelines and quality.
- Coordinated with clients to identify issues and recommend mitigation strategies.
- Coached, trained and mentored branch teams to ensure timely completion of deliverables. Reviewed performance and enabled improvement.
- Fostered collaboration across product, business, risk operations and statutory functions to ensure smooth project execution.
- Deftly manage multiple projects, ensuring smooth execution of all projects as per defined budget and timeline.
- Assisted business head by identifying potential areas for business allocation.
- Established new branch to expand market presence and improve customer access through the area, product survey and competitor analysis.
- Helping the distribution team by sharing feedback about new area and competitor product details.
Credit officer, Branch Head
Village Microcredit Services
01.2006 - 01.2009
- Managed credit portion, including loan underwriting, to ensure financial viability.
- Oversaw microfinance activities, addressing community financial needs and promoting access to credit.
- Resolved on-site issues, improving service quality and increasing customer satisfaction.
Medical Representative
Swastik Pharmaceuticals
01.2003 - 01.2006
- Meet pharmaceutical sales targets, negotiate contracts, review pharmaceutical sales job performance and draft reports on the same.
- Coordinated and collaborated with medical staff and healthcare providers to ensure alignment on product offerings and support.
- Followed up on potential leads to convert them into clients through targeted presentations and workshops, enhancing client engagement.
- Gained insight into competitor offerings to refine sales strategies and improve market positioning.
Education
Certificate of Higher Education - Digital marketing
ICTRD
01-2025
Certification -
Indian Institute of Banking & Finance
01-2013
Certification In Training Techniques -
ACCION International
01-2013
Bachelor of Commerce -
Calcutta University
01-2000
Skills
- Audit & Risk Management
- Financial Service Management
- Credit Management
- Microfinance
- MSME
- HL
- Solar loan
- Financial reporting
- Risk assessment
- Budget management
- Budget analysis
- Policy development
- Compliance management
- Project management
- Strategic Planning
- Strategy execution
- Operational Design
- Process optimization
- Process improvement knowledge
- Operations planning
- Performance tracking
- Performance evaluation
- Team management
- Team leadership
- Training delivery
- Training and Development
- Crisis management
- Crisis handling
- Complex problem resolution
- Stakeholder Management
- Relationship management
- Relationship building
- Negotiation
- Influencing and negotiating
- Change management
- Engaging leadership style
- Leadership skills
- Leadership development
- Administrative procedures
- Cross-functional communication
- Technical project management
- Data analytics
- Data-driven decisions
- Decision-Making expertise
- Complex problem resolution
- Forecasting
- Audit planning
- Document Design
- Technical Documentation
- Visual Communication
- Creative Illustration
- Graphic Design
- MS Office
- Microsoft Excel
- Tally
- Fact accord
- Business performance management
- Organisational development
- Regulatory compliance
- Logistics Coordination
- Escalated complaint handling
- Disciplinary procedures
- Service design
- HR policies and procedures
- Performance appraisals
- Real-time supervision
- Training
- Administrative procedures
- Process mapping
- Project delivery reporting
- Operational support
- Infrastructure Management
- Cost efficiency
- Organisational development
- Complex problem resolution
- Real-time supervision
- Organisational development
- Regulatory compliance
- Escalated complaint
- Disciplinary procedures
- Reporting management
- Employee performance management
- Audit strategy
- Financial planning
- Stakeholder engagement
- Employee training
- Strategic planning
- Data analysis
- Cost reduction and efficiency
- Data-driven decision-making
- Customer relationship building
- Strategic thinking
- Cross-functional team leadership
- Performance monitoring
- Strategic leadership
Languages
Bengali
Hindi
English
Job Chronicle
Senior Manager with extensive experience in audit and risk management, financial service management, and strategic planning. Proven track record in leading cross-functional teams to optimise operations, enhance efficiency by 20%, and improve customer satisfaction by 30%. Expertise in compliance management, stakeholder engagement, and change management. Adept at developing and implementing policies that align with corporate objectives while ensuring regulatory compliance. Career goals include driving organisational growth through innovative strategies and sustainable practices. Proactive leader fostering high-performing teams and enhancing operational effectiveness. Drives strategic planning and implementation, aligning team objectives with organisational goals. Engages stakeholders to facilitate compliance and continuous improvement. With solid foundation in leadership and strategic thinking, I excel in guiding teams towards achieving organisational goals. My strengths lie in effective communication, problem-solving, and fostering collaborative work environments. I bring proven ability to adapt and deliver results, leveraging transferable skills from previous roles to drive success in senior management. Experienced in leading cross-functional teams, driving operational improvements, and implementing strategic initiatives. Demonstrated success in managing complex projects, fostering stakeholder relationships, and enhancing productivity. Proven track record in delivering results within fast-paced environments. Productive employee with proven track record of successful project management and producing quality outcomes through leadership and team motivation. Works with clients to determine requirements and provide excellent service.
Timeline
Senior Manager MSME, HL ,EV Internal Audit
Annapurna Finance pvt ltd.
02.2019 - Current
Sr. Branch Manager
RBL Finserve Ltd
06.2017 - 01.2019
Regional Audit Coordinator
Ujjivan Small Finance Bank Ltd
02.2009 - 06.2016
Credit officer, Branch Head
Village Microcredit Services
01.2006 - 01.2009
Medical Representative
Swastik Pharmaceuticals
01.2003 - 01.2006
Certificate of Higher Education - Digital marketing
ICTRD
Certification -
Indian Institute of Banking & Finance
Certification In Training Techniques -
ACCION International
Bachelor of Commerce -
Calcutta University