Suman Bhunia
Summary
Dynamic assistant manager skilled in team supervision, employee training, and strategic planning. Proven track record in enhancing operational efficiency and fostering effective communication across departments.
Overview
2
2
years of professional experience
Work History
Assistant Manager
Fourteen eighteen moto life LLP
Gurgaon
03.2024 - Current
- Assisted in daily operations to ensure smooth workflow and team efficiency.
- Coordinated staff schedules to maintain optimal coverage and service levels.
- Implemented inventory management practices to track product availability and reduce waste.
- Supported customer inquiries by providing product knowledge and service assistance.
- Trained new employees on policies, procedures, and customer service techniques.
- Communicated with suppliers to facilitate timely delivery of products and materials.
- Organized team meetings to discuss performance, updates, and operational goals.
- Developed training materials to enhance staff understanding of company standards and expectations.
- Managed customer service inquiries and complaints in a timely manner.
- Supervised daily operations including scheduling shifts, assigning duties.
- Maintained up-to-date knowledge of company products and services.
- Monitored employee attendance records, timekeeping, and payroll information.
- Ensured compliance with safety regulations and company policies.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Resolved conflicts between team members in an effective manner.
- Collaborated with management on developing strategic plans for achieving business goals.
- Coordinated with other departments to ensure smooth flow of operations.
- Organized training sessions for new hires to familiarize them with the workplace environment.
- Developed a system for tracking inventory and ordering supplies as needed.
- Created reports on sales trends, inventory levels, and financial data.
- Established processes for monitoring customer satisfaction levels.
- Assisted in the development of operational strategies to ensure efficient and productive operations.
- Conducted regular performance reviews for employees to identify areas of improvement.
- Maintained accurate records of sales transactions using point-of-sale systems.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Delegated work to staff, setting priorities and goals.
- Recruited and trained new employees to meet job requirements.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Reviewed completed work to verify consistency, quality, and conformance.
- Assigned work and monitored performance of project personnel.
- Interviewed prospective employees and provided input to HR on hiring decisions.
- Produced thorough, accurate and timely reports of project activities.
- Evaluated individual and team business performance and identified opportunities for improvement.
- Planned and led team meetings to review business results and communicate new and ongoing priorities.
- Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
- Proposed or approved modifications to project plans.
- Created and managed budgets for travel, training, and team-building activities.
- Implemented quality control measures to uphold company standards.
Education
BBA - Business Administration
MDU
03-2024
High School Diploma -
H.B.S.E
Gurgaon01-2021
GED -
H.B.S.E
Gurgaon04-2019
Skills
- Inventory management
- Staff scheduling
- Team supervision
- Quality control
- Performance evaluation
- Employee training
- Conflict resolution
- Strategic planning
- Effective communication
- Time management
- Process improvement
- Leadership development
- Team collaboration
- Reporting and documenting
- Staff development
- Employee supervision
- Google drive
Languages
English
Elementary (A2)
A2
Hindi
Upper Intermediate (B2)
B2
Bengali
Proficient (C2)
C2
Timeline
Assistant Manager
Fourteen eighteen moto life LLP
03.2024 - Current
BBA - Business Administration
MDU
High School Diploma -
H.B.S.E
GED -
H.B.S.E