SUMAN BINDAL
Jind
Overview
4
4
years of professional experience
Work History
Quality Care Manager
Maruti Suzuki
Jind
04.2025 - Current
- Managed customer inquiries through various communication channels.
- Resolved customer complaints efficiently and professionally.
- Monitored team performance and provided constructive feedback.
- Prepared documentation, reports, and logs to identify and manage sales metrics and support process driven activities.
- Assessed customer feedback to identify areas for improvement in service delivery.
Customer Care Manager (CCM)
LR Hyundai
Jind
01.2022 - 02.2025
- Resolved customer inquiries and issues to ensure high satisfaction levels.
- Learned effective sales techniques to guide informed purchasing decisions.
- Enhanced verbal and written communication skills for optimal interactions.
- Identified and resolved customer problems with efficiency and effectiveness.
- Tracked customer interactions using Customer Relationship Management (CRM) systems.
- Managed multiple tasks while prioritizing work to meet customer needs.
- Collaborated with sales, service, and finance teams to deliver seamless experiences.
Customer Care Executive (CCE)
LR Hyundai
Jind
- Customer Service Excellence: Developed strong skills in addressing customer inquiries, resolving issues, and ensuring customer satisfaction.
- Product Knowledge: Acquired detailed knowledge of various car models, features, and services offered by the dealership.
- Communication Skills: Enhanced verbal and written communication skills to effectively interact with customers and team members.
- Problem-solving: Gained expertise in identifying and resolving customer problems efficiently and effectively.
- CRM Systems: Became proficient in using Customer Relationship Management (CRM) systems to track customer interactions and maintain accurate records.
- Time Management: Developed the ability to manage multiple tasks and promptly prioritize work to meet customer needs.
- Team Collaboration: Learned to work closely with sales, service, and Finance teams to provide a seamless customer experience.
- Customer Retention: Implemented strategies to enhance customer loyalty and retention through exceptional service and follow-up.
Education
Bachelor of commerce -
Himalayan Garhwal University
Uttarakhand05.2020
Secondary Education - Board of Secondary Haryana (BSEH)
Happy Sr. Sec. School
Jind08.2015
Secondary Education - Board of Secondary Haryana (BSEH)
Happy Sr. Sec. School
Jind09.2013
Skills
- MS Word
- MS Excel
- MS PowerPoint
- Good Problem-Solving Ability
- Work efficiently as a team member
- Outcome-oriented
- Efficient Planning and Execution
Personal Information
Date of Birth: 10/25/94
Work Interests
- Committed to delivering exceptional customer service and ensuring a positive customer experience.
- Passionate about building and maintaining strong relationships with customers to enhance satisfaction and loyalty.
- Enthusiastic about analyzing financial data to support strategic decision-making and improve organizational performance.
Timeline
Quality Care Manager
Maruti Suzuki
04.2025 - Current
Customer Care Manager (CCM)
LR Hyundai
01.2022 - 02.2025
Customer Care Executive (CCE)
LR Hyundai
Bachelor of commerce -
Himalayan Garhwal University
Secondary Education - Board of Secondary Haryana (BSEH)
Happy Sr. Sec. School
Secondary Education - Board of Secondary Haryana (BSEH)
Happy Sr. Sec. School