Suman Bora
Order Management Specialist
Bangalore
Summary
Professional in supply chain and logistics with strong track record in order management and procurement for over 10+ years. Skilled in inventory management, data entry, and customer service. Known for effective team collaboration and adaptability to changing needs. Dependable and results-driven, ensuring accurate and timely order fulfillment.
Overview
3
3
Languages
2
2
Certifications
13
13
years of professional experience
Work History
Order Management Specialist / Buyer
Forescout Technology
01.2024 - 09.2025
- Achieve 100% order entry accuracy while meeting daily metrics.
- Prepare the Goods Received Note (GRN) after receiving the goods.
- Execute RFQs, negotiate pricing, verify invoices in Oracle, and create POs.
- Negotiate with brokers or suppliers to get the best value, quality, and delivery timelines, while meeting goals.
- Coordinated logistics efforts to ensure on-time delivery of goods while minimizing transportation costs.
- Expedite order changes and cancellations, deliver timely order status updates.
- Resolved daily issues by handling invoice discrepancies, replacements for rejected materials and missed and late deliveries.
Order Management Specialist
HID Global India Pvt. Ltd
10.2020 - 02.2023
- Processed and validated POs in Esker and Oracle; expedited high-priority requests.
- Worked with the Customer Master team to set up new ship-to/bill-to IDs.
- Reduced backlog through weekly order review calls with RSMs.
- Collaborated with cross-functional teams to streamline order management processes and enhance efficiency.
- Trained and mentored junior staff on order management best practices and system navigation.
Customer Experience Professional
Honeywell Technology Solutions Pvt. Ltd
11.2015 - 06.2020
- Managed supply chain orders across EMEA, APAC, and the US regions.
- Created sales orders, processed POs, and handled RMAs in SAP.
- Resolved escalations, trained new hires, and ensured SLA compliance.
- Developed and implemented customer feedback(CX)systems, driving actionable insights for service optimization.
- Collaborated with cross-functional teams to streamline order management processes, increasing operational efficiency.
Process Executive – Profile Management
Infosys BPO
06.2014 - 10.2015
- Updated customer profiles, billing/shipping IDs, and discount structures for Cisco accounts.
- Managed e-commerce access and WebEx license provisioning.
- Provide training and floor support for new hires.
- Managed client profile updates and ensured data accuracy, leading to improved operational efficiency.
- Streamlined processes for profile management, enhancing data retrieval speed and reducing errors.
Associate
Marlabs Software Pvt. Ltd
02.2013 - 05.2014
- Drafted, reviewed and revised contracts for accuracy and completeness.
- Monitored incoming contracts and service agreements for correct pricing and information.
- Addressed contract disputes and provided advice and guidance to resolve issues.
- Creating master service agreement terms for an agreement.
- Stored and filed contract documents in orderly, organized systems.
Education
BBA - Marketing Management
NERIM College, Dibrugarh University
Guwahati, India07-2012
Skills
Order processing and quotation(RFQ)
Order Fulfillment and logistics coordination
Procurement & Vendor Negotiation
Contract & Invoice verification
Inventory & Demand Planning
Process Optimization & Cost Reduction
MS Excel, V lookup, MS Outlook, SAP, Oracle and salesforce
Cross functional collaboration
Certification
Six Sigma – Basic Modules
Timeline
Order Management Specialist / Buyer
Forescout Technology
01.2024 - 09.2025
Order Management Specialist
HID Global India Pvt. Ltd
10.2020 - 02.2023
Customer Experience Professional
Honeywell Technology Solutions Pvt. Ltd
11.2015 - 06.2020
Process Executive – Profile Management
Infosys BPO
06.2014 - 10.2015
Associate
Marlabs Software Pvt. Ltd
02.2013 - 05.2014
BBA - Marketing Management
NERIM College, Dibrugarh University