SUMAN DAS
Melbourne
Summary
Dynamic and results-driven SAP ISU Solution Architect with over 16 years of experience in leading client success and exceeding business goals. Currently managing the Customer Market Solution Team as Service Delivery Manager at Australia's largest electricity and gas retailer, showcasing a strong ability to design comprehensive IT solutions that align with strategic business objectives. Advanced expertise in cloud platforms enhances system performance and reliability, while a proven track record of fostering cross-functional collaboration drives successful project outcomes. Committed to leveraging innovative technologies to deliver exceptional value and support organizational growth.
Overview
17
17
years of professional experience
1
1
Certification
Work History
SAP Solution Architect
TCS
Melbourne
02.2025 - Current
- Led a team of over 50 associates in high-stakes migration projects, delivering solutions that align with strategic goals.
- Collaborated with cross-functional teams across various geographies to ensure project alignment and success.
- Implemented innovative solutions, resulting in a 40% reduction in project turnaround time.
- Enhanced project delivery quality by introducing best practices and continuous improvements.
Service Delivery Manager
TCS
Kolkata
07.2022 - 02.2025
- Directed the delivery and support of multiple SAP and non-SAP applications, ensuring alignment with business objectives and client expectations.
- Managed daily, monthly, and special releases, including SAP changes, upgrades, and patching, enhancing system reliability and performance.
- Led a high-performing SAP DevOps team of over 50 associates across onshore (Australia) and offshore (India) locations, improving operational efficiency by 20%.
- Standardized release management processes, reducing deployment time by 30%.
SAP Solution Delivery Lead for Migration Project
TCS
Kolkata
01.2022 - 06.2022
- Successfully orchestrated the SAP migration for 75,000 customers, achieving a seamless transition with minimal downtime.
- Developed comprehensive end-to-end solutions encompassing CRM, Billing, DM, FICA, and ABAP, enhancing customer satisfaction by 15%.
- Coordinated multiple disaster recovery plans and cut-over planning/execution, ensuring project milestones were met on time.
- Improved system performance by implementing effective data migration strategies.
SAP Consultant
TCS
Melbourne/Kolkata
02.2015 - 12.2021
- Analyzed and mapped business requirements to SAP functionalities, optimizing system performance and user efficiency.
- Designed and assessed the impact of SAP ISU/CRM systems, contributing to a 30% increase in project efficiency.
- Integrated SAP with other systems, enhancing data flow and operational consistency.
- Provided user support and clarifications, improving user satisfaction scores by 25%.
- Optimized SAP module configurations, leading to a 10% reduction in operational costs.
SAP Functional (Team Lead/Member)
TCS
Melbourne/Kolkata
04.2010 - 01.2015
- Led a team of 7 to deliver various projects and provide production support for AGL's SAP system, achieving a 95% project success rate.
- Streamlined project workflows, reducing project delivery times by 20%.
Initial Learning Program - Trainee
TCS
Kolkata
12.2009 - 03.2010
- Completed TCS's intensive internal learning program on Java and SAP, laying a strong foundation for future roles.
- Demonstrated exceptional learning agility and technical skills development.
Education
Bachelor of Engineering - Information Technology
RCC Institute of Information Technology
Kolkata06-2009
XII - English, Mathematics, Physics, Chemistry, Biology, Hindi
Kendriya Vidyalaya No 1 Kanchrapara
Kanchrapara03-2005
X - English, Hindi, Mathematics, Science, Social Science
Kendriya Vidyalaya No 1 Kanchrapara
Kanchrapara03-2003
Skills
- Data integration strategies
- Software development lifecycle
- Analytical Thinking
- SAP ISU Consultant
- Agile
- Enterprise architecture design
- Performance optimization
- Security and compliance
Certification
- Certified Microsoft Azure AZ-900, AI-900 & DP-900, Microsoft
- IBM Certified Data Science Professional, IBM
- Salesforce Administrator, Salesforce
- AI.ERPOps Solution Architect, Ignio
- Celonis Data Engineer, Celonis
Languages
English
Hindi
Bengali
PERSONAL DETAILS
- Date of Birth: 18/09/1987
- Marital Status: Married
- Nationality: Indian
- Languages Known: English, Hindi & Bengali
- Passport Number: S1926497
- Passport Expiry Date: 31/05/2028
Timeline
SAP Solution Architect
TCS
02.2025 - Current
Service Delivery Manager
TCS
07.2022 - 02.2025
SAP Solution Delivery Lead for Migration Project
TCS
01.2022 - 06.2022
SAP Consultant
TCS
02.2015 - 12.2021
SAP Functional (Team Lead/Member)
TCS
04.2010 - 01.2015
Initial Learning Program - Trainee
TCS
12.2009 - 03.2010
XII - English, Mathematics, Physics, Chemistry, Biology, Hindi
Kendriya Vidyalaya No 1 Kanchrapara
X - English, Hindi, Mathematics, Science, Social Science
Kendriya Vidyalaya No 1 Kanchrapara
Bachelor of Engineering - Information Technology
RCC Institute of Information Technology