Suman Dey
Digital Transformation Consultant
Kolkata
Summary
Business transformation leader with 14 years driving large-scale Digital Strategy programs across Retail, Business, and Core Banking - spanning Program Management, Enterprise Architecture, Business Advisory, Product Management, and Business Architecture. Proven track record leading crossfunctional teams for global banks and financial institutions across NA, Europe, the Middle East, and Asia
Overview
14
14
years of professional experience
Work History
Associate Principal
LTIMindtree Limited
Kolkata
10.2024 - Current
- Defined the mortgage lending customer journey for a Nordic bank, leading requirement elicitation and solution refinement with stakeholders and development teams
- Contributed to practice growth through pre-sales, solutioning, and account mining, identifying and shaping new business opportunities
Senior Consultant
EY India LLP
Bengaluru/Mumbai
08.2021 - 10.2024
- Architected end-to-end workflow automation on PEGA to unify and streamline multi-country operations for a Japanese banking group
- Established a cross-departmental Transformation Management Office 'TMO' to govern technology transformation for an Indian small finance bank
- Drove Prime360-based customer de-duplication, from As-Is process review across assets/liabilities to To-Be architecture and integration design for an Indian bank
- Architected a co-lending management solution for an Indian bank, defining functional requirements and integration design to support partner-bank lending
- Led core-banking transformation strategy for a Middle-East banking group, defining future-state design principles and KPIs to drive change.
- Strengthened business development efforts through proof-of-value development, RFP research, and market analysis
Consultant
Capgemini Technology Services Limited
Kolkata/Stockholm
04.2017 - 02.2021
- Collaborated with multi-department stakeholders to deliver the business architecture of the Loan Origination System 'LOS' for mortgage lending for a Nordic banking group
- Defined the functional specification document to implement customer onboarding transformation for an Austrian bank
Process Manager
eClerx Services Limited
Mumbai/Pune
04.2016 - 04.2017
- Led cross-trading platform implementation for a global US hedge fund, from As-Is analysis across market products to target solution architecture design
IT Operations Analyst
Accenture Service Limited
Kolkata
08.2012 - 06.2014
- Implementation of Service management framework for an European based Automobile manufacturing client
- Delivered a Service management framework for technology infrastructure unit
- Streamlined problem areas of IT operations (technology infrastructure) by resolution of problem tickets
Systems Engineer
Tata Consultancy Services
Kolkata
03.2010 - 08.2012
- Implementation of automated monitoring system for an American Insurance Group
- Implemented system-wide monitoring and alerting to ensure optimal performance and availability
- Developed an automated logging system that captured system events and enabled root cause analysis
Skills
- Business Transformation
- Business Process Consulting
- Banking and Financial Services
- Product Management
- Process Optimization
- Business Process Management – PEGA
Accomplishments
- Increased client software efficiency by 30% through custom application design.
- Reduced processing time by 40% for a banking workflow automation.
- Streamlined loan origination, cutting approval time by 25% in Sweden.
- Improved dispute resolution by 45% with PEGA platform integration.
Timeline
Associate Principal
LTIMindtree Limited
10.2024 - Current
Senior Consultant
EY India LLP
08.2021 - 10.2024
Consultant
Capgemini Technology Services Limited
04.2017 - 02.2021
Process Manager
eClerx Services Limited
04.2016 - 04.2017
IT Operations Analyst
Accenture Service Limited
08.2012 - 06.2014
Systems Engineer
Tata Consultancy Services
03.2010 - 08.2012