Suman G
Bangalore
Summary
Dynamic professional with a proven track record at Swiggy Bundl Technologies, enhancing catalog quality and operational efficiency. Excelled in financial and risk analysis, significantly improving team productivity through expert stakeholder management and robust training programs. Skilled in MS Excel and fostering strong relationships, consistently achieving and surpassing project goals.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Catalogue Associate II
Dunzo Digital Private Limited
Bangalore
10.2020 - 09.2023
- Was a part of project team & city operations for projects like Dunzo Daily and Self-Serve & Add Availability, ensuring smooth business transactions and compliance
- Acted as the primary contact for city heads and vendor managers, streamlining onboarding and operational efficiency
- Conducted quality checks, risk assessments, and performance monitoring for optimal service delivery
- Piloted Alcohol project in Kolkata
- Handled various escalations for all geos and ensured they were resolved on time
- Mentored new teammates on catalog management and Sop procedures
- Partnered with multiple stakeholders from promotions team, Dunzo Express Mart
Insurance Agency Manager
SBI Life Insurance
Bangalore
01.2020 - 07.2020
- Managed a team of agents, providing training and support when needed.
- Created an effective customer service system to improve client satisfaction.
- Participated in industry events such as conferences, seminars, webinars.
- Developed and implemented marketing strategies to promote insurance products.
- Recruited and trained new employees to meet job requirements.
- Conducted meetings or phone calls with potential clients to present insurance policies and answer questions.
Senior Quality Specialist II
Swiggy Bundl Technologies Private Limited
Bangalore
10.2017 - 01.2020
- Part of catalog quality team and was responsible for preparing Sop’s for team to perform daily tasks
- Managed priority escalations and social media escalations relating to catalogue efficiently
- Worked as a floating resource for catalogue launch team, swiggy private brands & image tagging team
- Coordinated with vendor managers and clients on dynamic menu changes on daily basis
- Assisted in launching new processes and trained new team members, improving team productivity
- Maintained accurate data and operational reports for enhanced decision-making
Senior Practitioner
Concentrix India Private Limited
Bangalore
12.2013 - 06.2017
- Was a part of Credit Cared risk assessment team
- Served as a Subject Matter Expert (SME) for financial processes and backend operations
- Ensured security and accuracy in customer financial transactions and data management
- Created and sent daily invoices, maintained workflow history, and performed internal quality checks
- Ensured SLA’s have been achieved on daily basis
Education
Bachelor of Commerce (B.Com) -
ASC Degree College
Pre-University Course (PUC) -
KLE Group of Institutions
SSLC -
Seshadripuram Boys High School
Skills
- Financial Analysis
- Credit Analysis
- Risk Analysis
- Compliance
- Data Analysis
- Reporting
- MS Excel
- Business Process Improvement
- Team Coordination
- Stakeholder Management
- Excellent Communication
- Interpersonal Skills
- Deadline oriented
- Attention to detail
- Reliability
- Relationship building
Certification
Business Analyst Course, Arsccom Learning
Accomplishments
- Concentrix India Private Limited, Awarded Star Performer of the Year 2014
- Concentrix India Private Limited, Feather on My Cap recognition for assisting multiple teams in critical situations
Languages
- English
- Kannada
- Hindi
Timeline
Catalogue Associate II
Dunzo Digital Private Limited
10.2020 - 09.2023
Insurance Agency Manager
SBI Life Insurance
01.2020 - 07.2020
Senior Quality Specialist II
Swiggy Bundl Technologies Private Limited
10.2017 - 01.2020
Senior Practitioner
Concentrix India Private Limited
12.2013 - 06.2017
Business Analyst Course, Arsccom Learning
Bachelor of Commerce (B.Com) -
ASC Degree College
Pre-University Course (PUC) -
KLE Group of Institutions
SSLC -
Seshadripuram Boys High School
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