Summary
Overview
Work History
Education
Skills
Timeline
Generic

Suman Gajjala

Hyderabad

Summary

Highly motivated individual with a passion for leading teams. Possesses excellent communication and organizational skills. Experienced in managing daily operations and ensuring customer satisfaction.

Overview

14
14
years of professional experience

Work History

Training Specialist

Amazon Development Center
Hyderabad
09.2016 - Current
  • Direct supervisor of a team of ICs. Is able to influence and drive team goals.
  • Mentors team members to advance their career path.
  • Coordinates and occasionally delivers training curriculum and leads and supports Training Delivery related projects. Delivers independently.
  • Works within Training Delivery and other stakeholder teams.
  • Is able to influence and advise on processes, projects plans and solutions. Starts to Mentor junior team members.
  • Execution is both strategic and tactical. Coordinates the delivery and/or design of difficult solutions and training for a team, When required, presents training material across multiple mediums, engages learners, recognizes unique needs of the individual and the group to enforce the learning progression.
  • Accelerates progress by driving timely decisions (Training Content, Sops, etc) . Able to spot risks, ask the right questions.
  • Clears blockers, escalates appropriately. Starts setting examples to junior team members as role model
  • Engages with learners directly and also with stakeholder and leadership through effective verbal and written communication.
  • Stakeholder leadership communication is occasional and loops in Training Delivery leadership whenever required.
  • Moderate. Team Goals, Vertical Goals and stakeholder team goals on business problems
  • Improves team and process efficiencies. Optimizes cross team processes that impact team efficacy and delivery. This may include TD metrics, audit and inspection mechanisms, delivery modalities etc.,
  • Working with Operations, Credit Ops and LXD to have FFT SOPs created and training content updated for NA/EU OUs.
  • Collaborate with Operations and Learning and Design team on regular basis to improve the content for training.
  • Identified multiple gaps in training content for the new hire batches through a new interface (Lighthouse)
  • Provide feedback and coaching to the CSTs on the basis of their training delivery and performance for the classes.

Analyst

ADP Pvt., Ltd.,
Pune
06.2013 - 05.2016
  • Processing end to end Australia and New Zealand payroll for small major business clients
  • Pre payroll and post payroll activities
  • Processing Fix and Variable changes
  • Employee and Company Maintenance
  • Tax, Leave and Termination calculation
  • Creating and running user define reports for clients
  • Additional Responsibilities
  • Worked as Group lead for a team of 9 members
  • Allocating Daily Workload
  • Attending Process updates calls from Aus Team
  • Back up Quality Auditor
  • Maintaining and Updating DPMs
  • Preparing Weekly Dashboard Report
  • Updating Process Update Tracker
  • SPM tool Expert and responsible for all the updates and trainings to new Joiners
  • Backup Quality Auditor at ADP
  • Specialist in End to End Payroll

Senior Process Executive

Infosys BPO
Pune
07.2010 - 04.2013
  • Issuing Purchasing orders as per the demand for parts.
  • Follow up with Suppliers for Quotes
  • Get the purchase orders issued once Supplier get preferred.
  • Contacting Supplier regarding the Tool requirement for production of parts and getting it approved by the Engineers if the supplier require tool.
  • Contacting Supplier for shipment confirmation.
  • Handling my daily workloads irrespective of the volumes we receive.
  • Prepare various reports, including daily activities, follow-up on daily basis.
  • Training new joiners of my Team
  • Partially supporting Quality team in their daily Audits.
  • Answering phones and respond to client's queries.

Education

B.Com(Comp) - Ecommerce

Indian Institute of Management And Commerce
Hyderabad, TG
05-2010

Skills

  • Team management
  • Performance Assessment
  • Training delivery
  • Yellow Belt trained
  • Certified in S & P Domain
  • Training Program Development
  • Project development
  • Workshop Facilitation
  • Certified in Australian Payroll

Timeline

Training Specialist

Amazon Development Center
09.2016 - Current

Analyst

ADP Pvt., Ltd.,
06.2013 - 05.2016

Senior Process Executive

Infosys BPO
07.2010 - 04.2013

B.Com(Comp) - Ecommerce

Indian Institute of Management And Commerce

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Suman Gajjala