Goal-driven Service Manager offering over 8 years of successfully establishing and maintaining good working relationships with customers to encourage customer retention and referrals. Maintains high-quality service repairs and minimizes comebacks. Communicative and team player oriented with skills in coaching and task delegation.
Overview
8
8
years of professional experience
Work History
Service Manager
Shiv Shakti Wahan Pvt. Ltd.
Darbhanga
2019.07 - 2024.06
Managed service staff to ensure customer satisfaction and compliance with company policies.
Monitored service performance metrics to identify areas of improvement.
Resolved customer complaints in a timely manner.
Conducted regular team meetings to discuss customer feedback, process improvements, and operational objectives.
Created detailed reports on service activities for senior management review.
Improved customer satisfaction ratings by listening to complaints and finding appropriate solutions to problems.
Hired and trained service department staff to drive performance.
Motivated and supported employees to maintain low turnover.
Monitored employee performance through key metrics analysis.
Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
Evaluated individual and team business performance and identified opportunities for improvement.
Service Advisor
Shiv Shakti Wahan Pvt. Ltd.
Darbhanga
2016.05 - 2019.07
Greeted customers and addressed their needs in a professional manner.
Provided accurate estimates of repair costs, labor times and parts prices to customers.
Maintained records of customer interactions and transactions.
Inspected vehicles for needed repairs or maintenance services and advised customers accordingly.
Reviewed completed service orders to ensure that all work was done correctly, according to dealership standards.
Resolved customer complaints in an efficient and courteous manner.
Tracked customer requests, comments, problems, issues and resolutions within designated systems.
Developed strong relationships with customers by providing exceptional customer service.
Education
10th From CBSE
Delhi
Skills
Staff Supervision
Service Quality Management
Relationship Building
Performance Evaluations
Workplace Safety
Customer Service
Timeline
Service Manager
Shiv Shakti Wahan Pvt. Ltd.
2019.07 - 2024.06
Service Advisor
Shiv Shakti Wahan Pvt. Ltd.
2016.05 - 2019.07
10th From CBSE
Similar Profiles
Vaibhav BhardwajVaibhav Bhardwaj
Medical Assistant at Shiv Shakti MedicalMedical Assistant at Shiv Shakti Medical