SUMAN KAMILA

• Provide actually data and resources to the Restaurant Manager for budget preparation and management, sales monitoring, profitability assurance, resulting a significant growth in annual revenue.
• Inspired, led, and developed a high-performance team, leading to a 20% improvement in service delivery and operational excellence.
• Upheld high service standards to ensure an exceptional dining experience for guests and promptly addressed concerns, resulting in a 30% improvement in guest satisfaction scores.
• Collaborated with the culinary team to revamp menus and introduce seasonal specials,leading to a 10% increase in upsell revenue.
• Streamlined recruitment, training, and mentorship processes resulting in a 40% improvement in staff retention and performances.

A flagship restaurant, Avartana, has been honoured as the No. 1 in India and No. 2 in Asia by the prestigious TripAdvisor Travellers' Choice Awards, Best of the Best Restaurants 2024 for two consecutive years. Avartana has also been recognised for the second time in the world list, as No.7 Oct 2024

• Managed daily operations to ensure seamless guest experiences at luxury hotel.
• Collaborated with teams to implement service standards and operational procedures.
• Trained and mentored junior staff on customer service excellence and hotel policies.
• Conducted regular meetings to align team goals with organizational objectives.
• Developed and implemented strategies to increase executive efficiency.

• Supervised daily operations of food and beverage service areas.
• Trained staff on service standards and menu offerings.
• Coordinated inventory management and stock replenishment processes.
• Monitored quality of food presentation and service execution consistently.
• Collaborated with kitchen staff to ensure timely order delivery to guests.
• Audited cash drawers at the end of each shift to verify accuracy of transactions.
• Trained new hires in proper food handling techniques and safety regulations.
• Investigated customer complaints promptly and took corrective action as needed.

• Communicated effectively with wait staff regarding patron food allergies and dietary restrictions.
• Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
• Promoted safe working conditions by monitoring safety procedures and equipment.
• Prepared workstations with ingredients and tools to increase efficiency.
• Implemented systems for tracking guest reservations as well as organizing seating plans during peak hours.
• Managed day-to-day operations of the restaurant including scheduling shifts for personnel and assigning tasks accordingly.

• Greeted guests upon arrival and checked them in to their accommodations.
• Coordinated room assignments and ensured guest preferences were met.
• Provided guests with information about local attractions, restaurants, and transportation options.
• Collaborated with other departments to provide an excellent guest experience.