Hi, I’m
Suman Kumar
Patna
Summary
A Strategist Sales Professional offering nearly 13+ years of experience in sales/inside sales & operations/B2B/B2C Sales, working as State Head with Cars24, managing the used car business & P&L of Bihar & Jharkhand, and managing from scratch to EBITDA management of states. My key responsibilities include of car inspections, channel partner management, distribution, retail store management, home inspection, retail closures, conversation, sales input metrics management, and dealer grievances management. Throughout my contribution, I have been nominated for the 'Top Strategy Voice' badge on LinkedIn. I am additionally positioning business growth through go-to-market planning and pipeline management. I administered business planning and performance management of the whole team, and operations, including the development and execution of joint sales plans, local area marketing, staff coaching, and hosting constructive meetings.
Overview
14
years of professional experience
Work History
Cars24 Services Private LimitedGurgaon
General Manager
09.2022 - Current
Job overview
- Managing the bihar & Jharkhand cars24 P&L, overall, Sales & retail business including home inspection, store business vertical & procurement, supply & sales for pre-owned cars for the region
- Heading the state retail and sales business with a team of 70+ Retail, sales, car engineers, and ops people
- Managing a leadership team of senior managers, zonal retail & sales managers, Car Engineers, Retail Associates & Managers
- Inspiring and motivating them to achieve as per AOP
- Achievements at cars24, Got three promotion in last 2 years of tenure & it is based on my best performance
- Started with Retail Territory head to Assistant General Manager with all the department of city and now the General Manager with multiple States.
- Developed and implemented operational strategies to improve efficiency, reduce costs and maximize customer satisfaction.
- Established and maintained effective communication with staff members to ensure efficient operations.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Monitored financial performance and identified areas for improvement in cost savings and revenue generation.
- Coordinated training activities for employees to ensure compliance with company policies and procedures.
- Maintained relationships with vendors to obtain the best pricing on supplies and materials.
- Oversaw product development initiatives from concept through completion stages.
- Created a positive work environment by developing team building activities that encouraged collaboration among departments.
- Analyzed existing processes for effectiveness and developed new systems as needed to enhance overall productivity levels.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Implemented employee recognition programs to motivate staff members towards achieving organizational goals.
- Conducted regular meetings with senior management team to review progress against established objectives.
- Identified areas of improvement in current business practices and collaborated with other departments to develop action plans for implementation.
- Provided guidance and support to subordinate managers in order to foster an atmosphere of cooperation throughout the organization.
- Developed marketing strategies designed to increase brand awareness within target markets.
- Prepared detailed reports for senior leadership outlining key performance metrics related to operational success.
- Assisted in the recruitment process by interviewing potential candidates for open positions.
- Performed routine audits of internal controls in order to maintain accuracy of financial records.
- Ensured compliance with applicable laws, regulations and industry standards pertaining to operations management.
- Trained employees on duties, policies and procedures.
- Recruited, interviewed and hired qualified staff for open positions.
- Supervised employees through planning, assignments and direction.
- Recruited, trained and empowered employees to achieve key performance indicators.
- Tracked monthly sales to generate reports for business development planning.
- Administered employee discipline through verbal and written warnings.
- Managed inventory levels and conducted corrective action planning to minimize long-term costs.
- Guided management and supervisory staff to promote smooth operations.
- Conducted employee evaluations to provide adequate feedback and recognize quality performance.
- Led employee evaluations with constructive feedback to boost performance.
- Built and maintained loyal, long-term customer relationships through effective account management.
- Delivered exceptional client experiences through hands-on leadership of associates and managers.
- Complied with company policies and government regulations to prevent and detect rule violations and protect organization from fines and lawsuits.
- Designed sales and service strategies to improve revenue and retention.
- Developed service and sales strategies to improve retention and revenue.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Formed and sustained strategic relationships with clients.
- Goal-oriented professional with proven success in applying analytical skills to solve complex problems and overcome challenges. Dedicated to enhancing team performance and driving business success.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
Classplus
Zonal Sales Head
09.2021 - 08.2022
Job overview
- Managed business growth, educational empowerment, sales, and marketing for SAAS products (Mobile Application) for Bihar, Jharkhand, MP, and CG locations with a team size of 70+ salespeople.
- Developed and implemented strategic sales plans to increase market share in the region.
- Trained, coached and mentored members of the regional sales team to ensure goals were met.
- Identified new business opportunities, pursued leads and negotiated contracts with clients.
- Conducted regular meetings with regional sales team to review performance and provide guidance.
Cars24Patna
Zonal Head
03.2021 - 09.2021
Job overview
- Managed the retail business (Bihar & Jharkhand) of Cars24 and managed a portfolio of 25 crore, generating a profit of 20% every month.
- Conducted weekly meetings with staff to review goals, discuss challenges, and provide feedback on performance.
- Performed regular inspections of store displays to ensure accurate product placement and pricing information.
- Resolved customer complaints in a timely manner while maintaining professionalism at all times.
- Implemented strategies for maximizing sales opportunities within the assigned zone.
- I managed 11 centers with a team of 70+ people for car procurement, sales, and inspections.
Spykke Innvovations Private Limited ( A Justdial founder Ramani Iyer's Startup)Jaipur
City Manager
01.2020 - 03.2021
Job overview
- Company Profile: Spykke Innovation is India's largest premium mobile charging network.
- Spykke provides power bank rental services for smartphone users.
- Startup initiated by Mr.Ramani Iyer, co-founder of Justdial Limited.
- Key Result Areas: Heading the Sales & Business Alliance with Corporates, Institutions, Malls, Commercial Property, Colleges, etc.
- -Responsible for revenue generation through power bank rental business and ad sales.
- -Responsible for hiring, training of the team, and P&L of the city.
- - Marketing Events & Activities to promote the brands, so that a walk-in can enter the stores.
- Created and implemented long-term strategic plans for city development.
- Conducted performance evaluations of department heads and other personnel.
- Provided advice on legal matters related to the municipality's business activities.
Power2sme Private LimitedGurgaon
Cluster Manager
07.2018 - 01.2020
Job overview
- I was reporting to the director of business operations.
- Controlled polymer and metal sales and business operations in west and South India.
- Taken care of inside sales/field sales & ops team consisting of 50 people for Maharashtra, Gujarat, Rajasthan, and Hyderabad.
- Out of these running states, the Hyderabad location started from scratch.
- Developed and maintained strong relationships with key stakeholders in the cluster.
- Managed budget implementations, employee evaluations, and contract details.
IndiaMART InterMESH Ltd
Branch Manager- Sales
04.2015 - 06.2018
Job overview
- Growth Path/Deputation: Apr 15-Aug 2017 as Manager- Sales Sep 17-Jun 2018 as Branch Manager- Sales Key Result Areas: -Supervised a team of 25 Sales Managers responsible for a turnover of INR 25 Crores monthly
- Through 60 MSME and 30 Emerging Business Opportunities (EBOs) -Successfully set up the infrastructure of highest sales in (East/ South /West Delhi ) on a sound footing -Maintained 100% target achievement with 30% growth in 2018 (IM - MDC product) as compared to 2017 , overall organization growth in the same period was 10%
Just Dial Ltd.
Sales Team Leader
10.2013 - 03.2015
Job overview
- Started as Just Dial Ambassador (BDE) & later supervised a team of 8 Sales People responsible for a turnover of INR 2 Crores
- Responsible to make a field cold call, visits, presentations about JD subscription & convert team into business
- - Bagged an Award of Best Team Lead
S.K. EnterprisesSamastipur, Bihar
Assistant Manager
02.2011 - 05.2012
Job overview
- Assisted with day-to-day operations, working efficiently and productively with all team members.
Education
G.L Bajaj Institute of Management & ResearchGreater Noida
MBA from Marketing Management & Human Resources (HR)
03-2014
Skills
- Ebitda
- Solution & IT
- SaaS Sales
- Conversions
- Car Sales
- Team Leadership
- Pipeline Management
- SAAS
- B2b2csales
- Retail sales
- P&L management
- B2c sales
- City Head
- Ecommerce Online Sales
- Zonal Manager
- Automobile Sales
- Loss Prevention
- Supply Chain Management
- P&L Management
- Advertising and marketing
- Business Administration
- Service Quality Improvement
- Operations Oversight
- Process Automation
- Distribution Management
- Business Development
- Account Management
- Quality Management
- Branding
- Customer Retention
- Customer Relationship Management
- Vendor Sourcing
- Contract Negotiations
- Program Administration
- Schedule Management
- Market Growth
- Budget Administration
- Sales planning and implementation
- Sales Analysis
- Training and Development
- Human Resources Management
- Profit and loss accountability
- Problem Resolution
- Staff-Retention Programs
- Operations Management
- Sales expertise
- Deadline-oriented
- Purchasing
- Team training and development
- Process Redesign
- Customer experiences
- Vendor Partnerships
- Dealership management
- Employee Development
- Strategy
- Skilled negotiator
- Interpersonal Skills
- Team Player
- Leadership
- Sales Team Development
Totalworkexperience
13 Years 0 Month
Coursescertifications
- Top Strategy Voice | Awarded by LinkedIn
- Project Management | Learntube.Ai
Accomplishments
Cars24 (2022-2024)
- Promotions: Senior Manager to AGM in 6 months; AGM to GM in 12 months, driven by conversion metrics and P&L management.
- Performance Ratings: Consistently received “Exceeds Expectations” and “Outstanding” ratings from AVP Shashank Vikram and VP Himanshu Ratnoo.
- Awards: Ownership Award (Apr 2023) from CEO Vikram Chopra.
Best Manager Award (Sep 2021) and Best Team Pan India (Sep 2021) from Regional Director Shachindra Saxena and VP Amrendra Shukla.
Indiamart (2015-2017)
- Career Progression: Promoted from Manager to Branch Sales Manager (Sep 2017).
- Awards: A+ Rating for Outstanding Performance (Jun 2017).
Best Manager PAN India (Apr 2017) and Hall of Fame recognition for top managers.
Justdial (2013)
- Best Team Leader Award: Recognized by GM Tahzeeb Usmani and VP Prashant Nagar.
References
References available upon request.
Timeline
General Manager
Cars24 Services Private Limited
09.2022 - Current
Zonal Sales Head
Classplus
09.2021 - 08.2022
Zonal Head
Cars24
03.2021 - 09.2021
City Manager
Spykke Innvovations Private Limited ( A Justdial founder Ramani Iyer's Startup)
01.2020 - 03.2021
Cluster Manager
Power2sme Private Limited
07.2018 - 01.2020
Branch Manager- Sales
IndiaMART InterMESH Ltd
04.2015 - 06.2018
Sales Team Leader
Just Dial Ltd.
10.2013 - 03.2015
Assistant Manager
S.K. Enterprises
02.2011 - 05.2012
G.L Bajaj Institute of Management & Research
MBA from Marketing Management & Human Resources (HR)
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