SUMAN KUMAR JANA
Haldia
Summary
Dynamic Area Manager with extensive experience at I R Technology Services Pvt. Ltd., excelling in mechatronics and problem-solving. Proven track record in enhancing customer satisfaction through effective communication and compliance adherence. Adept at identifying business opportunities, driving service contract sales, and delivering impactful training, ensuring operational excellence and customer success.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Area Manager (Service)
I R Technology Services Pvt. Ltd.
Kolkata
10.2006 - Current
- Company Overview: LECO Instruments India Pvt. Ltd.
- Installation, performance maintenance, troubleshoot and support LECOs' product suite (Inorganic and Organic), Rapiscan Systems (Satmagan-135) and RB Automazione (Plastometer and Dilatometer)
- Establish and maintain effective relationships with external and internal customers ensuring their success.
- Manage customer expectations, by communicating work performed and providing follow up plan if needed
- Ensure customer compliance regulations are followed
- Deliver system level training at customer sites
- Manage service inventory according to LECO policies
- Issue field service reports daily to document work performed
- Maintain sound knowledge regarding the technology and customers' application demands
- Work with Sales team in respect to identifying future business development opportunities and needs for service contract sales
- Ensure that quality system procedures and Health & Safety standards are always adhered to
- LECO Instruments India Pvt. Ltd.
Site Supervisor
RAMJEE POWER CONSTRUCTION LTD
Ranchi
10.2004 - 09.2006
- Company Overview: RANCHI
- Supervising the Foundation, Erection, Stringing and Revetment of 132 KV, 3 phase D/C Transmission Line
- Surveying and Prepare Drawing for Revetment
- Checking and Maintenance of Transmission Line
- RANCHI
Education
Diploma - Electrical Engineering
I.C.V. Polytechnic
Jhargram01.2004
Vocational Training -
Haldia Dock Complex, Kolkata Port Trust
Kolkata10.2003
Higher Secondary - Science
W.B.C.H.S.E.
01.2001
Secondary -
W.B.B.S.E
01.1998
Skills
- Ability to read and interpret documents
- Good knowledge covering all service aspects
- Mechatronics skills
- Problem-solving skills
- Knowledge of different standards
- Ability to travel
- Common sense for problem identification
Personal Information
Date of Birth: 05/23/83
Languages
- English
- Hindi
- Bengali
Computer Skills And Training
- Basics (MS-Word, MS-PowerPoint, MS-Excel) Internet Concepts, Ms-Access.
- Successfully completed the BASIC Service Training Course at LECO Corporation, USA.
Personal Traits
- I am always energetic and eager to learn new skills.
- I am able to handle multiple tasks on a daily basis.
- I am a dependable person who is great at time management.
- I am able to work well under pressure and adhere to strict deadlines.
- Analyze and solve serious problems for a company or organization.
- Trace and correct faults in a mechanical or electronic system.
- I have experience working as part of a team and individually.
- Self-confidence.
- Ambitious and tough-minded.
- Ability to control any kind of situation.
Certification
- Basic Service Training at LECO Corporation, USA.
Timeline
Area Manager (Service)
I R Technology Services Pvt. Ltd.
10.2006 - Current
Site Supervisor
RAMJEE POWER CONSTRUCTION LTD
10.2004 - 09.2006
Diploma - Electrical Engineering
I.C.V. Polytechnic
Vocational Training -
Haldia Dock Complex, Kolkata Port Trust
Higher Secondary - Science
W.B.C.H.S.E.
Secondary -
W.B.B.S.E
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