Suman Lodha
Teaching associate
Pune
Summary
Insightful Manager with experience directing and improving operations through effective employee motivational strategies and strong policy enforcement. Proficient in best practices, market trends and regulatory requirements of industry operations. Talented leader with analytical approach to business planning and day-to-day problem-solving.
Overview
8
8
years of professional experience
5
5
years of post-secondary education
Work History
Teaching Associate
SYMBIOSIS SCHOOL OF CULINARY ARTS
Pune
2022.12 - 2024.09
- Marketing & Social Media Management: Develop and implement a comprehensive marketing strategy to enhance the institute's online presence
- Manage and create engaging content for various social media platforms to attract and retain followers and prospective students
- Collaborate with marketing team (agency) to create and distribute promotional materials increasing admissions in institute by 30%.
- Create and deliver lesson plans, presentations, and hands-on bakery demonstrations keeping class engagement levels above 80%.
- Served as mentor for new teachers, offering guidance and support to help them succeed in their roles across subjects.
- Collaborated with colleagues to develop interdisciplinary projects, providing well-rounded educational experience for students.
ENTREPRENEUR
MOKAYA BAKERY
2020.05 - 2023.09
- Established comprehensive Patisserie in Udaipur specializing in French desserts and assorted baked goods
- Expanded on-order cloud kitchen operations by creating multiple product variations to meet market demands
- Implemented automation in both back end and front end of bakery kitchen to ensure sustainable growth for Mokaya
- Organized and managed medium to large-scale events for clients, including college festivals, exhibitions, weddings, and intimate gatherings
- Developed digital and social media marketing strategies across various platforms to create integrated communication and sales funnel
- Utilized Google Analytics and SEO techniques to generate leads through digital channels
- Demonstrated expertise in managing both back end and front end of full-service food business.
SENIOR UNIT MANAGER
BAJAJ FINANCE LTD
2019.10 - 2020.06
- Established efficient workflow processes, monitored daily productivity and implemented modifications to improve overall effectiveness of personnel and activities
- Developed teams across multiple branches in three geographical locations namely Pune, Mumbai & Bengaluru.
- Generation of leads resulting in footfalls, higher engagement with customers & rise in sales along with team.
- Fostered strong relationships with key stakeholders both internally and externally to support strategic objectives.
- Demonstrated strong leadership skills, effectively managing diverse teams and overcoming challenges to achieve shared goals.
- Analyzed market trends to identify opportunities for expansion into new markets or further penetration of existing ones.
- Spearheaded and implemented new projects to expand scope of engagement.
- Championed culture of innovation within unit that encouraged employees to generate creative ideas for process improvements or new product development initiatives.
GENERAL MANAGER
WILD SUGAR PATISSERIE
Pune
2018.10 - 2019.06
- Coordinated daily operations to align with sales and marketing objectives, ensuring optimal resource allocation and efficiency.
- Proactively addressed customer needs, delivering customized solutions and enhancing client satisfaction.
- Developed strategic schedules and production plans for key marketing campaigns, focusing on client requirements and event-specific promotions.
- Ensured consistent product quality and brand standards across all marketing materials and offerings, contributing to a positive brand image.
- Managed relationships with B2B clients and partners, overseeing supply chain logistics and building strong partnerships to support business growth.
ASSISTANT MANAGER
CITIBANK
2016.05 - 2017.12
- Managed a diverse portfolio of high-net-worth clients, providing tailored financial planning, investment strategies, and wealth management solutions.
- Developed long-term client relationships by understanding financial goals and delivering comprehensive solutions in collaboration with financial experts.
- Analyzed market trends to identify investment opportunities, adjusted strategies based on market conditions, and successfully increased assets under management by 30%-50% YOY.
- Achieved high client satisfaction through proactive communication and a client-centric approach, backed by certifications such as AMFI & IRDAI.
Education
DIPLOMA IN HOSPITALITY - PATISSERIE - Bakery & Patisserie
INTERNATIONAL CENTER OF CULINARY ARTS - DUBAI
DUBAI 2018.01 - 2018.04
MBA - Financial Planning And Services
SYMBIOSIS CENTER OF MANAGEMENT & HUMAN RESOURCE DEVELOPMENT - PUNE
Pune 2014.06 - 2016.06
BACHELOR OF ARTS ACCOUNTS & FINANCE - Financial Planning And Services
HERIOT WATT UNIVERSITY - DUBAI
Dubai 2010.07 - 2013.05
Skills
Marketing strategy Development
Social Media Management
Customer Relationship Management
Culinary arts & bakery operation
Business development & Entrepreneurship
Leadership & team development
Interpersonal Communication Skill
Problem-Solving
Languages
Arabic
Elementary (A2)
Spanish
Beginner (A1)
English
Bilingual or Proficient (C2)
Hindi
Bilingual or Proficient (C2)
Timeline
Teaching Associate
SYMBIOSIS SCHOOL OF CULINARY ARTS
2022.12 - 2024.09
ENTREPRENEUR
MOKAYA BAKERY
2020.05 - 2023.09
SENIOR UNIT MANAGER
BAJAJ FINANCE LTD
2019.10 - 2020.06
GENERAL MANAGER
WILD SUGAR PATISSERIE
2018.10 - 2019.06
DIPLOMA IN HOSPITALITY - PATISSERIE - Bakery & Patisserie
INTERNATIONAL CENTER OF CULINARY ARTS - DUBAI
2018.01 - 2018.04
ASSISTANT MANAGER
CITIBANK
2016.05 - 2017.12
MBA - Financial Planning And Services
SYMBIOSIS CENTER OF MANAGEMENT & HUMAN RESOURCE DEVELOPMENT - PUNE
2014.06 - 2016.06
BACHELOR OF ARTS ACCOUNTS & FINANCE - Financial Planning And Services
HERIOT WATT UNIVERSITY - DUBAI
2010.07 - 2013.05
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