Suman Malik
East Burdwan
Summary
Dedicated Senior Service Coordinator experienced in managing customer service operations and project coordination. Achieved improvements in customer satisfaction rates and streamlined service processes through strong interpersonal skills and strategic planning. Committed to contributing to organizational growth and market positioning.
Overview
1
1
Language
8
8
years of professional experience
Work History
Zonal Senior Service Coordinator
M/S KSB COMPANY (Formally known as KSB PUMP)
Kolkata
03.2024 - Current
- Managed customer complaints and followed up on service calls to enhance after-sales support.
- Resolved service complaints for industrial pumps across East Zone, ensuring timely and effective solutions for customers.
- Coordinated service operations across Eastern Zone for dealers and ASC, facilitating smooth communication and support.
- Scheduled field technicians for installation, maintenance, and commissioning activities.
- Communicated with customers on repair status, delivery timelines, and service updates.
- Coordinated pump service requests at M/S KSB COMPANY, formerly KSB PUMP.
- Self service support at site where ASC Engineer is not available to resolve the problem.
- Manage ASC claim & OEM payment follow-ups for all service-related jobs.
- Pan India support for OEM supply services & coordinate and service support.
- Managing the critical site where ASC was unable to resolve the complaints.
- Provided technical support to ASC and customers through virtual calls.
Sales & Service Engineer ARMSTRONG PUMP
M/S Ari-Ved technology privet limited.
Kolkata
09.2023 - 02.2024
- Ari-Ved technology basically is a utility management company. It is a dealership with Armstrong fluid technology. Here am a sales and service engineer.
- Managed sales processes B2B and B2C inside and outside sales of east region.
- Conducted site visits to meet customers and give them salutation.
- Here there are only industrial pumps like HVAC, CHILLER, PROCESS, COOLING TOWER, BROOSTER, CIRCULATOR pump many more pump handlings.
- Responded to site issues at any spiffy and major problem at site try to solution give them video call and phone call also tries to solve the problem as soon as possible.
- Provided installation guidance to customers, ensuring proper setup and functionality of pumps.
- Serviced malfunctioning pumps was failure visit to site and service, the pump and check that what the reason for failure analysis was. Is it customer fault or pump fault give them to best solution
Service Engineer
M/S. Fluid Energy System Pvt. Ltd.
Kolkata
11.2021 - 08.2023
- Managed after-sale service, AMC handling, spares sales, and site visits for commissioning and servicing of WILo pumps, overseeing aftermarket spare parts sales and services for pump and new pump business.
- Conducted service and maintenance, performed failure analysis, and generated reports for centrifugal end suction pumps, pressure booster pumps, vertical and horizontal multistage pumps, de-watering, sewage, cutter pumps, firefighting pumps, and HVAC pumps.
- III. Technical communication with customer regarding pump performance troubleshooting. Working projects: - Ambuja IPS project, Urbana A2, Shapoorji Pallonji Palamu project, DLF2, Primark Soul project etc.
engineer in Jio Fiber Giga department
M/S. Reliance Jio Pvt. Ltd.
Kolkata
08.2019 - 03.2020
Internship production engineer in automobile sector
M/S. Varroc Polymer Pvt. Ltd.
Pune
01.2019 - 07.2019
Education
B.Tech - In Mechanical
Seacom University
Kolkata , India 10.2026 - 10.2026
Diploma - Mechanical Engineering
Shree Ramakrishna Institute of Science and Technology
Higher Secondary Education -
Dasghara High School
Secondary Examination - Madhyamik
Shura Kalitala High School
Skills
- 1 Industrial Engineered Pump Service Engineer
- 3 Pump Engineer
- 5 Field Service Engineer
- 8 Aftermarket sales
- 9 Regional Service Management
- 2 Service Coordination
- 6 Technical Documentation
- 7 Troubleshooting
- 4 Mechanical Maintenance
- Service optimization
- Site commissioning
- Field support
- Customer support
- ASC dealer management
- Teamwork
- Collaboration and teamwork
- Collaboration and teamwork
Personal Information
- Date of Birth: 2000-06-24
- Gender: Male
- Nationality: Indian
PERSONAL DETAILS
- Date of Birth: 2000-06-24
- Gender: Male
- Nationality: Indian
Hobbies and Interests
- Date of Birth: 2000-06-24
- Gender: Male
- Nationality: Indian
Declaration
- Date of Birth: 2000-06-24
- Gender: Male
- Nationality: Indian
Languages
English, Hindi, Bengali
First Language
Timeline
B.Tech - In Mechanical
Seacom University
10.2026 - 10.2026
Zonal Senior Service Coordinator
M/S KSB COMPANY (Formally known as KSB PUMP)
03.2024 - Current
Sales & Service Engineer ARMSTRONG PUMP
M/S Ari-Ved technology privet limited.
09.2023 - 02.2024
Service Engineer
M/S. Fluid Energy System Pvt. Ltd.
11.2021 - 08.2023
engineer in Jio Fiber Giga department
M/S. Reliance Jio Pvt. Ltd.
08.2019 - 03.2020
Internship production engineer in automobile sector
M/S. Varroc Polymer Pvt. Ltd.
01.2019 - 07.2019
Diploma - Mechanical Engineering
Shree Ramakrishna Institute of Science and Technology
Higher Secondary Education -
Dasghara High School
Secondary Examination - Madhyamik
Shura Kalitala High School