SUMAN MALO
Hooghly
Summary
IT Executive with over 8 years of experience in IT operations, infrastructure management, and enterprise support within manufacturing and service environments. Hands-on expertise in Windows Server administration, Active Directory, networking, IT security, SD-WAN, firewalls, endpoint management, and business-critical application support. Proven ability to ensure high availability, security compliance, and smooth IT operations.
Overview
10
10
years of professional experience
1
1
Certification
Work History
IT EXECUTIVE
ITC Infotech India Limited
04.2022 - Current
- Manage enterprise IT infrastructure including servers, network devices, security tools, and collaboration platforms.
- Implemented Zscaler for secure VPN-based remote access and endpoint compliance.
- Delivered SD-WAN (Cisco Viptela) implementation, improving high availability and redundancy for critical applications.
- Configured and managed Check Point Firewall, enhancing perimeter and internal security posture.
- Implemented 802.1x and TACACS for secure network access control.
- Managed enterprise-grade Cisco switches including Catalyst 9200L, 9300X, CBS350, and SG350.
- Administer Windows Server services such as DHCP, NPS, File Server, and Print Server.
- Supported OT and IT integration projects involving DCS systems and autonomous mobile robots.
- Conducted IT and network audits, ensuring compliance and enhancing system documentation accuracy.
- Documented and managed incidents and service requests using ITSM tools.
- Network Monitoring Tool like Wireshark, SolarWinds, PRTG
SYSTEM ENGINEER / SERVER ADMINISTRATOR
Precision Informatic Pvt Ltd
06.2018 - 04.2022
- Administered Active Directory domain, user accounts, groups, and policies.
- Managed file, patch, DHCP, application, and database servers to ensure seamless plant operations.
- Performed critical server patching and routine system maintenance.
- Executed LTO backup strategies with incremental, weekly, and monthly schedules to safeguard data integrity.
- Prepared server health, asset, and compliance reports for management review.
- Configured and supported Cisco, HP Aruba, and HP OfficeConnect switches.
- Supported endpoint security, encryption (PGP), and patch management solutions.
- Provided enterprise support for O365, IBM Lotus Mail, RSA, MDM, VDI, and VPN services to maintain operational continuity.
- Supported enterprise applications including SAP, HRMS, Seclore, and Altiris.
TECHNICAL SUPPORT ASSOCIATE
Wish Net Pvt. Ltd.
02.2016 - 06.2018
- Implemented IP routing, trunking, multilayer switching, and SNMP monitoring.
- Analyzed network performance with PRTG to troubleshoot and resolve issues promptly.
- Maintained enterprise and ISP LAN/WAN infrastructure to ensure optimal connectivity.
- Collaborated in multi-vendor routing and switching environments to streamline operations.
- Configured and supported GPON and EPON access networks.
Education
Bachelor of Arts (Honours) -
University of Burdwan
07-2015
Higher Secondary -
W.B.C.H.S.E
01-2012
Secondary -
W.B.B.S.E
12-2010
Skills
- IT Infrastructure Management
- IT Operations & Support
- IT Security & Firewall Management
- Windows Server Administration
- Active Directory & Domain Services
- Network Administration
- Routing & Switching
- SD-WAN & High Availability Networks
- Cisco WLC management
- Endpoint Protection & Patch Management
- IT Audits
- Documentation & Compliance
- Vendor Coordination & User Support
- Windows Server 2016
- Windows Server 2019
- Windows Server 2022
- Windows Client OS
- Active Directory
- Group Policy
- TCP/IP
- DNS
- DHCP
- LAN
- WAN
- WLAN
- VLAN
- VTP
- EtherChannel
- SNMP
- RIP
- EIGRP
- OSPF
- BGP
- NAT
- ACL
- HSRP
- VRRP
- 8021x
- DLP
- NAC
- Check Point Firewall
- Zscaler
- PGP
- Cisco Viptela
- Symantec Endpoint Protection
- Altiris
- Mobile device management
- VDI
- Cisco Access Points(Cisco 9100AX)
- Motorola Access Points
- Servers
- Switches
- Desktops
- Laptops
- Printers
- Barcode Devices
Certification
- Microsoft Certified: Azure Administrator Associate (AZ-104)
- Diploma in Hardware and Networking (CCNA) – Orion Edutech Pvt. Ltd.
- Computer Hardware Maintenance – Ramakrishna Mission Shilpamandira
- Certificate in Computer Application – Net Zone Computer Academy
Disclaimer
I hereby declare that the information furnished above is true to the best of my knowledge and belief.
Additional Details - Languages
- English
- Hindi
- Bengali
Timeline
IT EXECUTIVE
ITC Infotech India Limited
04.2022 - Current
SYSTEM ENGINEER / SERVER ADMINISTRATOR
Precision Informatic Pvt Ltd
06.2018 - 04.2022
TECHNICAL SUPPORT ASSOCIATE
Wish Net Pvt. Ltd.
02.2016 - 06.2018
Bachelor of Arts (Honours) -
University of Burdwan
Higher Secondary -
W.B.C.H.S.E
Secondary -
W.B.B.S.E