CLOUD (AWS)
SUMAN MANNA
IT ENGINEER
92/2/A NEOGIPARA ROAD, KOLKATA
Summary
To seek challenging assignment and responsibility with an opportunity for growth and career advancement as a successful achievement with my Proactive computer hardware engineer offering over 11 years of experience in troubleshooting and problem resolution for top technology companies. Considered valuable development team asset and dedicated to training others. looking to utilize skills in customer service and working with various Technologies as a Technical Support Specialist for Multinational Companies.
Overview
11
11
years of professional experience
7
7
years of post-secondary education
Work History
IT INCHARGE (AMAZON HCC2/HCC3)
S&IB SERVICES PRIVATE LIMITED
KOLKATA
09.2022 - Current
- IT Assets Management and maintenance for Amazon
- IT Assets Management and maintenance for Kuehne+Nagel
- Basic software Troubleshooting For windows laptops and dekstops
- Troubleshooting for paper jam in Zebra printers and HP MFP printers.
- laptops internal faulty spare parts replacement
- Image / OS reinstalling in Thin Clients
- Provisioning Android base Zebra PM85 & Zebra MC33 devices
- Identified and immediately resolved issues with network devices.
- Assisted IT staff on troubleshooting issues and closing calls.
- Configured systems according to prescribed software and hardware frameworks.
- Established, repaired and optimized networks by installing wiring, cabling and devices.
- Served as backup for Amazon IT & Kuehne+Nagel IT , responding to system failure and maintenance emergencies.
HP CUSTOMER SUPPORT ENGNEER (COMBO)
SYSNETGLOBAL TECHNOLOGY
KOLKATA
09.2018 - 08.2022
- COMMERCIAL & CONSUMER (PRINTERS, WORK STATIONS, LAPTOPS, PREMIUM PRODUCTS,DESKTOPS, AIOS) Service & Support as per HP guide lines.
- Provide training to all new joined engineer to Full East Region of India
- Call supports to Organizations Engieners Full East Region of India
- Troubleshooting to find faulty spares of PRINTERS, WORKSTATIONS, LAPTOPS,
DESKTOPS and replacing spares to make product working. - Basic software Troubleshooting solution providing.
- Operating system restoring error troubleshooting etc.
- Network troubleshooting.
Business Owner/Operator
S-MAN TECHNOLOGY
KOLKATA
07.2017 - 09.2018
- Purchased, setup and installed new computers.
- Computer, Laptop, UPS, Scanner Sale & Servicing
- CCTV Installation Sale & Servicing
- NETWORK Managing Router & Switch installing
- HARDWARE Service
- Software Solution
- Data backups
- Laptop, desktop Parts & all Type Technical Accessories Selling & AMC Providing
Hardware & Network Engineer/IT MANAGER
SHIMANA INFOTECH
KOLKATA
04.2014 - 06.2017
- Newly haired employee training
- Managed, tracked, and coordinated problem resolution and escalation processes.
- Consulted with network engineering staff to evaluate hardware and software requirements for new system development.
- Designed computer hardware components and peripheral devices.
- Computer, Laptop, Printer Sale & Servicing
- Networking Management, CCTV Camera and DVR Installing
- Total Hardware Service & Software Solution
- Whole Company Managing
- Improved Business Development
Junior Hardware Engineer /Sales Associate
TECHNO WORLD
Medinipur
09.2012 - 03.2014
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Responded to customer requests for products, services, and company information.
- Tracked customer service cases and updated service software with customer information.
- Multi Brand Computers, Laptops, Printers Servicing.
- Supports the Sales persons.
Education
ITMS(diploma) -
Indian Institute Of Hardware Technology Ltd (IIHT)
KOLKATA, INDIA 12.2017 - 12.2018
Bachelor of Commerce - Financial Accountancy
SURENDRA NATH EVENING COLLAGE (C U)
KOLKATA, INDIA 04.2014 - 11.2017
Higher Secondary -
RANICHAK DESHAPRAN HIGH SCHOOL (WBCHSE)
Medinipur, India 04.2012 - 03.2014
Madhyamik -
RANICHAK DESHAPRAN HIGH SCHOOL (WBBSE)
Medinipur, India 03.2012 - 03.2012
Skills
Knowledge in ELECTICAL Servicing
DJ Songs mixing
Tally ERP9, Life Line, Marg
Knowledge in Basis Software Managing
Knowledge about HTML
Basic knowledge in SAP
Basic knowledge in SQL server
Conversant with MS Office (Word, PowerPoint, Excel & Access) and Internet Applications
Interests
RED HAT SYSTEM ADMINISTRATION
ETHICAL HACKING
Hobbies
LOVE TO TESTING & EXPERIMENT WITH NEW TECHNOLOGYS
Timeline
IT INCHARGE (AMAZON HCC2/HCC3)
S&IB SERVICES PRIVATE LIMITED
09.2022 - Current
HP CUSTOMER SUPPORT ENGNEER (COMBO)
SYSNETGLOBAL TECHNOLOGY
09.2018 - 08.2022
ITMS(diploma) -
Indian Institute Of Hardware Technology Ltd (IIHT)
12.2017 - 12.2018
Business Owner/Operator
S-MAN TECHNOLOGY
07.2017 - 09.2018
Hardware & Network Engineer/IT MANAGER
SHIMANA INFOTECH
04.2014 - 06.2017
Bachelor of Commerce - Financial Accountancy
SURENDRA NATH EVENING COLLAGE (C U)
04.2014 - 11.2017
Junior Hardware Engineer /Sales Associate
TECHNO WORLD
09.2012 - 03.2014
Higher Secondary -
RANICHAK DESHAPRAN HIGH SCHOOL (WBCHSE)
04.2012 - 03.2014
Madhyamik -
RANICHAK DESHAPRAN HIGH SCHOOL (WBBSE)
03.2012 - 03.2012