Diligent Application Support Specialist with robust experience in troubleshooting, resolving software issues, and maintaining application performance. Skilled in collaborating with cross-functional teams to enhance user experience, and ensure seamless operations. Proven ability to adapt to evolving technologies and provide comprehensive support in high-pressure environments. Committed to delivering reliable solutions that drive business success.
Instrument training, complaint handling, customer support, and retention through engagement activities contributed to overall AOP achievement by menu expansion and addition activities. Value-added services, such as system commissioning and NABL accreditation support, enhance users' knowledge. Techno-commercial role in sales calls by engaging the prospective customer through demo presentations. Handled ASPAC-level projects for the organization's support, such as SWOT analysis of competitors' data and data handling for ASPAC-level applications in order to make them more useful for handling competitive wins. Skilled in handling platinum customer accounts, which have an annual business volume of around 2.5 cr. to 3 cr. each.
To be concise:
Various skills developed:
Reading books
A Diagnostic Panel for Rapid Detection of early-onset Sepsis in high-risk Neonates, Institute Of Life Sciences, 01/01/18, 12/31/20, Rapid detection of different microorganisms responsible for early stage neo-natal sepsis and checking their antimicrobial susceptibility against different antibiotics.