Summary
Overview
Work History
Education
Skills
Websites
References
Hobbies and Interests
Projects
Languages
Accomplishments
Certification
Timeline
Generic
SUMAN OJHA

SUMAN OJHA

Paschim Medinipur

Summary

Diligent Application Support Specialist with robust experience in troubleshooting, resolving software issues, and maintaining application performance. Skilled in collaborating with cross-functional teams to enhance user experience, and ensure seamless operations. Proven ability to adapt to evolving technologies and provide comprehensive support in high-pressure environments. Committed to delivering reliable solutions that drive business success.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Application Support Specialist

Quidel Ortho
Bhubaneswar
06.2021 - Current

Instrument training, complaint handling, customer support, and retention through engagement activities contributed to overall AOP achievement by menu expansion and addition activities. Value-added services, such as system commissioning and NABL accreditation support, enhance users' knowledge. Techno-commercial role in sales calls by engaging the prospective customer through demo presentations. Handled ASPAC-level projects for the organization's support, such as SWOT analysis of competitors' data and data handling for ASPAC-level applications in order to make them more useful for handling competitive wins. Skilled in handling platinum customer accounts, which have an annual business volume of around 2.5 cr. to 3 cr. each.

To be concise:

  • Responded to customer emails, calls, and live chat regarding technical malfunctions and issues to fix remotely.
  • Utilized diagnostic tools and software to swiftly identify the root cause of technical issues, expediting problem resolution.
  • Resolved service user requests within target timeframes.
  • Provided clear and concise step-by-step technical support to guide clients.
  • Diagnosed and resolved technical issues for customers via phone, email, and remote access tools, improving client satisfaction, and reducing downtime.
  • Aided management in designing training manuals for use and troubleshooting.

Project Assistant

Institute Of Life Sciences
01.2018 - 01.2020
  • Rapid detection of different microorganisms responsible for early-stage neonatal sepsis and checking their antimicrobial susceptibility against different antibiotics. The work was fully carried out in a wet lab manner, using different techniques such as sample culturing, isolation of DNA, PCR, and other microbiology techniques.

Various skills developed:

  • Mutation analysis.
  • Multidrug resistance.
  • Molecular biology.
  • PCR
  • RT-PCR
  • Other microbiology techniques.

BITP fellow, Industrial Trainee

Tectona Biotech Resource Centre, TBRC
01.2018 - 07.2018

M.Sc. Dissertation

Goa University
01.2016 - 01.2017
  • Effects of Anti-Microbial Lipopeptides of a Hypersaline Bacillus sp.

Summer Trainee, IAS fellow

Centre For DNA Fingerprinting And Diagnosis, CDFD
05.2015 - 07.2015
  • Mutation analysis of patients with canavan and shprintzen-Goldberg syndrome.

B.Sc. Project

Midnapore College
01.2013 - 01.2014
  • Isolation and identification of pathogenic fungi from forest plants.

Education

M.Sc. -

Goa University
01.2017

B.Sc. -

Vidyasagar University, Midnapore College
01.2014

Intermediate -

C.B.S.E
01.2011

Secondary -

I.C.S.E.E.
01.2009

Skills

  • Technical support
  • Customer engagement
  • System troubleshooting
  • Data analysis
  • Technical documentation
  • Remote access support
  • Complaint handling
  • Customer service excellence
  • Time management
  • Effective communication
  • Technical troubleshooting
  • Product knowledge
  • Relationship building
  • Hardware troubleshooting
  • Quality assurance

References

  • Dr. Narottam Acharya, Scientist: F, Infectious disease Biology, Institute of Life Sciences, Bhubaneswar, narottam74@gmail.com
  • Dr. Durg Vijai Singh, Scientist: G, Professor, Dept. of Biotechnology, Central University of Gaya, Bihar, durg.singh@gmail.com

Hobbies and Interests

Reading books

Projects

A Diagnostic Panel for Rapid Detection of early-onset Sepsis in high-risk Neonates, Institute Of Life Sciences, 01/01/18, 12/31/20, Rapid detection of different microorganisms responsible for early stage neo-natal sepsis and checking their antimicrobial susceptibility against different antibiotics.

Languages

  • English
  • Hindi
  • Bengali

Accomplishments

  • Developed the territory in collaboration with the sales team and was responsible for more than twofold business growth in Odisha
  • 100% retention of customers with sustainable business growth
  • At Quidel-Ortho, the business manager award was given in the year 2022
  • At Quidel-Ortho, the Quarter Champion award in the year 2025

Certification

  • I have been awarded first class first in my college, and third in my university
  • I have cleared the CEEB DBT entrance exam 2014-2015 with an all-India rank of GEN-274, conducted by JNU
  • I have cleared the M.Sc. Entrance for Presidency College with a rank of 85
  • I have cleared the BITP-DBT exam for industrial training in the year 2017

Timeline

Application Support Specialist

Quidel Ortho
06.2021 - Current

Project Assistant

Institute Of Life Sciences
01.2018 - 01.2020

BITP fellow, Industrial Trainee

Tectona Biotech Resource Centre, TBRC
01.2018 - 07.2018

M.Sc. Dissertation

Goa University
01.2016 - 01.2017

Summer Trainee, IAS fellow

Centre For DNA Fingerprinting And Diagnosis, CDFD
05.2015 - 07.2015

B.Sc. Project

Midnapore College
01.2013 - 01.2014

M.Sc. -

Goa University

B.Sc. -

Vidyasagar University, Midnapore College

Intermediate -

C.B.S.E

Secondary -

I.C.S.E.E.
SUMAN OJHA