Summary
Overview
Work History
Education
Skills
Keyhighlights
Accomplishments
Timeline
Generic

Suman Panigrahi

Bengaluru

Summary

Process Specialist, Team Management, Sales/Revenue Operations, 8+ years of experience as Specialist of Sales Operations and Customer Insights for performance monitoring, reporting, data QA, quoting, data analysis and Salesforce.

Overview

8
8
years of professional experience

Work History

Revenue Operation Specialist 3

Zoominfo
Bengaluru
11.2023 - Current
  • Create and maintain detailed reports in Salesforce to track key revenue metrics and performance indicators.
  • Monitor revenue-impacting processes to ensure efficiency and accuracy in revenue operations.
  • Identify and implement opportunities for process improvement to enhance revenue operations.
  • Document and standardize revenue operations processes for consistency and transparency.
  • Highlight and address flaws in existing revenue processes to minimize risks and inefficiencies.
  • Collaborate with stakeholders to ensure seamless transitions and alignment in revenue operations tasks.
  • Analyze data to provide actionable insights and recommendations to support revenue growth.
  • Develop and maintain dashboards in Salesforce for real-time visibility into revenue performance.
  • Assist in the development and execution of strategic initiatives to optimize revenue operations.
  • Provide training and support to team members on best practices and new processes in revenue operations.

Sales Operation Specialist 2

Eagleview
Bengaluru
03.2020 - 11.2023
  • Working through monthly & weekly Reports using Salesforce and Eagleview inhouse tools
  • Creating Accounts, quotation and maintaining profiles in Salesforce of different Counties of the US clients
  • Creation and maintenance of ad hoc reports in ConnectADMIN
  • Researching and analysing on factors affecting the sales in different counties and figuring on how to reduce it
  • Collaborating with different stakeholders like finance, sales, marketing, promo, store ops, product & support teams for smooths transitioning of work and stakeholder management
  • Analysis of pre and post sales data based on capture rates and sale through and finalizing on optimal strategy
  • Interacting with the US district managers and maintaining their clientele daily
  • Keeping a track of the annual renewal of standard products (CONNECT, VIEW, IMAGE SERVICE) and updating the same in Salesforce for 3006 Counties
  • Managing a team of 5 for the last 2.5 years, assignment of daily work, reporting, training of the new hires, monitoring performance, initiating action to strengthen results, tracking and reporting results to my reporting manager (Director of Sales)

Revenue Operation Specialist 2

Oracle
Bengaluru
11.2019 - 03.2020
  • Maintaining the billing system using Oracle inhouse tools
  • Generating invoices and account statements
  • Maintaining accounts receivable files and records
  • Producing monthly financial and management reports
  • Assisting in general financial management and analysis
  • Effectively drive and improve the self-service model in the business
  • Ensure data confidentiality, integrity, and protection of company's intellectual property
  • Performing Bookings vs Varicent reconciliation
  • Check Achievement and commissions calculation

Sales Operation Analyst

Dell EMC
Bengaluru
06.2016 - 11.2019
  • Working for RRS (Recurring Revenue Solutions), for renewal quotes to creation using Salesforce, OKS, RQF, OBIEE and Calm Tool, AEON, Tableau, Power BI
  • Renewal of expired contracts by coordinating with different Stakeholders
  • In depth analysis of global quotes with product planning and cost maintenance, customer record maintenance and maintaining daily reports for stakeholders
  • Estimating product maintenance life cycle and forecast
  • Decommissioning of expired assets with close interaction with different stakeholders like Sales, GRO & IB Team
  • Configuration preparation by pulling product information from customer or service engineer and configuration management
  • Generating invoice and Handling invoice discrepancies
  • Configuring the Core & Non-Core Products with IB to create/Terminate the products
  • Re-work of Quotes as per the sales request
  • Peer to Peer audit on the created quotes

Education

MBA (Project Management) -

Alliance University
06.2020

Graduation (B.COM) -

Bangalore University
06.2013

Skills

  • Salesforce
  • Tableau
  • Team Management
  • Power BI
  • Sales Operation
  • Advanced Excel
  • Six Sigma
  • SQL
  • PowerPoint
  • MS Word
  • Data Analysis
  • Revenue Operation
  • Revenue Forecasting
  • Customer Sales Analytics
  • Quote creation and Reporting
  • Monitoring and analytics of Dashboard
  • Customer Sales Analytics and Reporting

Keyhighlights

  • 8+ years total experience in Sales Operations (Order to Cash), Team Management, Reporting and dealing with onshore Stakeholders.
  • Hands on experience in CRM tools, Salesforce, SAP, CPQ & Power BI.
  • Exercised Skilful verbal and written communication skills.
  • Competent in analytical and organizational skills.
  • Experienced in peer-to-peer analysis and presentation of complex data with attention to detail and focus on quality results.
  • Capable of Managing exquisitely sensitive information.
  • Diligently working while focused on Quality first even being an Individual Contributors towards the Organization.
  • Well versed with MS Excel, MS Word, MS PowerPoint - including MS Excel - pivot tables, charts, calculations, V lookup, MS Word / MS PowerPoint - documentation, deck creation, Tableau, MS Access, SAP, Varicent, SFDC etc.
  • Well versed with Salesforce in creating, maintaining, and evaluating records and reporting.
  • Well-equipped in preparing and presenting reports as per business needs while demonstrating analytical skills beneficial for growth of organization.

Accomplishments

  • Six Sigma Yellow belt certification.
  • Highest performer award three times in a row.
  • Process Improvement Award.
  • Advanced Excel and Visual Basic Certification.
  • Process Development and CEO Award.

Timeline

Revenue Operation Specialist 3

Zoominfo
11.2023 - Current

Sales Operation Specialist 2

Eagleview
03.2020 - 11.2023

Revenue Operation Specialist 2

Oracle
11.2019 - 03.2020

Sales Operation Analyst

Dell EMC
06.2016 - 11.2019

MBA (Project Management) -

Alliance University

Graduation (B.COM) -

Bangalore University

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Suman Panigrahi