Suman Panigrahi
Bangalore
Summary
Process Specialist, Team Management, Sales/Revenue Operations, 9+ years of experience as Specialist of Sales Operations, GTM and Customer Insights for performance monitoring, reporting, data QA, quoting, data analysis and Salesforce.
Overview
9
9
years of professional experience
Work History
Revenue Operation Manager
Zoominfo
11.2023 - Current
- Spearhead end-to-end monitoring of revenue-impacting processes such as contract creation, subscription activation, and trial provisioning, ensuring minimal delays and strong SLA adherence.
- Leverage ZoomInfo Copilot, AI-driven insights, and GTM Studio to streamline revenue workflows, identify revenue leakage, and enhance decision-making.
- Provision and manage sales tools including Outreach, Chili Piper, and Frontspin, documenting clear SOPs for provisioning and deprovisioning to ensure compliance and audit readiness.
- Create and maintain advanced Salesforce reports and dashboards that track key revenue KPIs, surface operational bottlenecks, and enable real-time performance visibility.
- Conduct root cause analysis using Salesforce, Excel, and internal tools to drive actionable insights for leadership and improve sales forecasting and revenue recognition accuracy.
- Drive automation initiatives in collaboration with Business Technology (BT) and cross-functional RevOps stakeholders through Jira-tracked process improvements.
- Identify and implement scalable improvements to revenue operations, including streamlining workflows, enhancing data accuracy, and improving turnaround time.
- Lead initiatives for GTM and CRM workflows, ensuring standardized practices that support scale, training, and operational consistency.
- Regularly collaborate with Sales, Product Ops, and Beyond teams to align on revenue strategy, optimize GTM processes, and ensure cross-functional transparency.
- Train and mentor team members on best practices and usage of AI tools, GTM platforms, and CRM processes to enable a future-ready, efficient RevOps function.
Sales Operation Specialist 2
Eagleview
03.2020 - 11.2023
- Working through monthly & weekly Reports using Salesforce and Eagleview inhouse tools
- Creating Accounts, quotation and maintaining profiles in Salesforce of different countries of the US clients
- Creating and maintenance of ad hoc reports in ConnectADMIN
- Researching and analysing on factors affecting the sales in different countries and figuring on how to reduce it
- Collaborating with different stakeholders like finance, sales, marketing, promo, store ops, product & support teams for smooth transitions of work and stakeholder management
- Analysis of pre and post sales data based on capture rates and sale through and finalizing on optimal strategy
- Interacting with the US district managers and maintaining their clientele data
- Keeping a track of the annual renewal of standard products (CONNECT, VIEW, IMAGE SERVICE) and updating the same in Salesforce for 3006 Counties
- Managing a team of 5 for the last 2.5 years, assignment of daily work, reporting, training of the new hires, monitoring performance, initiating action to strengthen results, tracking and reporting results to my reporting manager (Director of Sales)
Revenue Operation Specialist 2
Oracle
11.2019 - 03.2020
- Maintaining the billing system using Oracle inhouse tools
- Generating invoices and account statements
- Maintaining accounts receivable files and records
- Producing monthly financial and management reports
- Assisting in general financial management and analysis
- Effectively drive and improve the self-service model in the business
- Ensure data confidentiality, integrity, and protection of company's intellectual property
- Performing Bookings vs Varicent reconciliation
- Check Achievement and commissions calculation
Sales Operation Analyst
Dell EMC
06.2016 - 11.2019
- Working for RRS (Recurring Revenue Solutions), for renewal quotes to creation using Salesforce, OKS, RQF, OBIEE and Calm Tool, AEON, Tableau, Power BI
- Renewal of expired contracts by coordinating with different Stakeholders
- In depth analysis of global quotes with product planning and cost maintenance, customer record maintenance and maintaining daily reports for stakeholders
- Estimating product maintenance life cycle and forecast
- Decommissioning of expired assets with close interaction with different stakeholders like Sales, GRO & IB Team
- Configuration preparation by pulling product information from customer or service engineer and configuration management
- Generating invoice and Handling invoice discrepancies
- Configuring the Core & Non-Core Products with IB to create/Terminate the products
- Re-work of Quotes as per the sales request
- Peer to Peer audit on the created quotes
Education
MBA - Project Management
Alliance University
06.2020
B.Com - undefined
Garden City College, Bangalore University
06.2016
Skills
- CRM & Revenue Platforms: Salesforce (Reports, Dashboards, Forecasting), GTM Studio, Hubspot, Copilot
- Sales Tools & Provisioning: Outreach, Chili Piper, Frontspin, Salesforce, Hubspot etc (Provisioning & Deprovisioning)
- Analytics & BI: Tableau, Power BI, Advanced Excel, SQL, & Clari
- Operations & Process Improvement: Revenue Operations, Sales Operations, Revenue Forecasting, Quote Creation, SLA Monitoring
- AI & Automation: AI-driven root cause analysis, Automation initiatives via Jira, Copilot usage for RevOps efficiency
- Reporting & Metrics: Sales Metrics Reporting, Dashboard Monitoring, Customer Sales Analytics
- Documentation & Enablement: SOP Creation, Team Training, Process Standardization
- Tools & Communication: MS Word, PowerPoint, Team Management, Stakeholder Collaboration
- Certifications: Salesforce Advance, Salesforce Admin, Six Sigma, Copilot AI etc
Awards
Six Sigma Yellow belt certification., Highest performer award three times in a row., Process Improvement Award., Advanced Excel and Visual Basic Certification., Process Development and CEO Award.
Keyhighlights
Revenue and Sales Operations professional with 9+ years of experience in end-to-end GTM processes, stakeholder management, and data-driven strategy execution. Proficient in Salesforce, SAP, CPQ, and Clari with deep expertise in CRM optimization, sales tool provisioning, and process automation. Hands-on with AI-driven tools like ZoomInfo Copilot, GTM Studio, and Salesforce automation for revenue forecasting, performance monitoring, and workflow optimization. Proven ability to drive insights through advanced Excel, Tableau, SQL, and BI tools, while leading enablement for platforms like Outreach, Frontspin, and Chili Piper. Strong communicator and detail-oriented individual contributor, known for handling sensitive data, creating scalable dashboards, and delivering high-quality reporting. Recognized for improving operational throughput, reducing revenue leakage, and implementing repeatable, automated processes across RevOps functions.
Timeline
Revenue Operation Manager
Zoominfo
11.2023 - Current
Sales Operation Specialist 2
Eagleview
03.2020 - 11.2023
Revenue Operation Specialist 2
Oracle
11.2019 - 03.2020
Sales Operation Analyst
Dell EMC
06.2016 - 11.2019
B.Com - undefined
Garden City College, Bangalore University
MBA - Project Management
Alliance University
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