Suman Parvez
Sales
Summary
Seasoned Sales Professional with 13 Years of experience In Telecom, Education, Insurance and Project Management. Graduated from Guwahati University and Obtained MBA in E-commerce and Human Resource from prestigious National Institute of Business Management. Worked with Telecom conglomerates Airtel and Vodafone, Indian multinational hospitality chain OYO, Edtech Giant “Akash Institute” E-commerce Giant Flipkart , Working with Insurance unicorn PolicyBazaar. Currently working with SOTS on third party Payroll PolicyBazaar.
Overview
13
13
years of professional experience
5
5
years of post-secondary education
Work History
Operations Manager
SOTS
08.2022 - Current
- Prepared annual budgets with controls to prevent overages.
- Worked in matrix management environment with oversight of division level managers, operations, sales, finance, human resources, safety and compliance.
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
- Reviewed operations reports to understand numbers and trends.
- Spearheaded department training to enhance employee performance and boost employee productivity.
- Introduced new methods, practices and systems to reduce turnaround time.
- Led improvement initiatives to advance operational efficiencies and increase revenue.
- Increased profit by streamlining operations.
- Formulated processes to reduce downtime and financial loss.
- Planned and resourced personnel and logistics for operations component exercises resulting in highly trained personnel ready to act quickly in critical roles.
- Developed systems to track and log work issues.
- Advanced productivity KPIs to achieve key business goals and objectives.
- Collaborated cross-functionally to refine procedures, devise best practices and enforce quality metrics.
- Identified procedure or process changes required to improve performance and productivity.
- Reduced process bottlenecks by training and coaching employees on practices, procedures and performance strategies.
Sales Team Manager
PolicyBazaar.com
04.2021 - 08.2022
- Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
- Recruited, interviewed and hired individuals adding value, dedication and knowledge to sales team.
- Meeting Sales Target on a daily basis to ensure for week end target.
- Weekly reviews with clients Processing Sales Report analysis
- Attrition Control and counseling, mitigating complex types of insurance approval.
- Evaluated performance against goals and implemented appropriate development plans.
- Utilized metrics to modify low-performing sales and marketing programs and plans to increase effectiveness.
- Closed lucrative sales deals using strong negotiation and persuasion skills.
- Maintained marketplace visibility marketplace by participating in industry-related and community activities.
- Met with clients, delivering presentations and educating on product and service features and offerings.
- Attended industry shows, conventions and other meetings with primary mission of expanding market opportunities.
- Resolved customer issues quickly to close deals and boost client satisfaction.
- Recruited and hired top-level talent to add value and expertise to sales department.
- Coached and counseled sales personnel, assisting with individual selling efforts and helping sales representatives reach targets.
Team Leader
Startek/ Flipkart
06.2021 - 03.2022
- Built strong relationships with customers through positive attitude and attentive response.
- Real time support to team, ID Management of team, Real Time Management of production Floor and Report Publishing.
- Weekly review with Assistant Manager and Bi weekly review with Operations Manager.
- Coached team members in customer service techniques, providing feedback and encouragement toward reaching sales goals.
- Assisted with new hire processing and existing training programs.
- Implemented new working processes to deliver multiple improvements.
- Cross-trained and provided backup support for organizational leadership.
- Optimized customer support by establishing collaborative service environments through targeted operational initiatives.
- Participated in cross-functional team-building activities.
Assistant Manager
Jetika Solutions Private Limited
05.2017 - 05.2021
- Meeting Sales Target on a daily basis to ensure for week end target.
- Weekly reviews with clients Processing Sales Report analysis.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Increased employee performance and job satisfaction to strengthen retention and engagement.
- Reduced supply expenses, cut production costs and lowered financial expenditures to increase bottom line.
- Developed strategy to increase sales and drive profits.
- Reviewed sales and gross profit report to assess company efficiency.
- Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements and evaluate progress toward goals.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Compiled financial data to comply with budget.
- Reduced financial discrepancies to minimize threats to health and productivity of business.
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
- Created employee schedules to align coverage with forecasted demands.
- Recognized staff for contributions to company success to foster engagement and increase productivity.
Team Leader
Hinduja Global Solutions/Airtel
05.2013 - 05.2017
- Handling Knowledge Management Team, ID Management team, Nesting SPOC from Operations & Attrition check & Real Time Management of production Floor.
- Meeting SL’s on a daily basis to ensure for month end target.
- Monthly review with client.
- Coached team members in customer service techniques, providing feedback and encouragement toward reaching sales goals.
- Assisted with new hire processing and existing training programs.
- Participated in cross-functional team-building activities.
CSA
Firstsource Solutions Private Limited/Vodafone
05.2011 - 05.2013
- Achieved Best CSR for best performance 8 times, managed day-to-day operations by achieving AHT, Quality and ICE & Repeat etc
- And looked after “Gurukool” as Nester for 5 months.
- Provided amazing customer service by greeting customers, attending to orders and addressing specific requests.
- Connected with customers by listening to concerns and answering questions.
- Participated in ongoing training to learn new products and enhance skills to optimize customer support delivery.
- Shared strategic insights with interdepartmental teams regarding customer experience and service-related trends to improve service delivery.
- Resolved customer complaints by distinguishing, prioritizing and reporting technical issues.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Met customer call guidelines for service levels, handle time and productivity.
- Cross-trained and backed up other customer service managers.
- Improved sales abilities and product knowledge on continuous basis to provide optimal service and achieve quotas.
- Created and maintained detailed database to develop promotional sales.
- Educated customers about billing, payment processing and support policies and procedures.
Education
Bachelor of Arts - Economics, History,Political Science
Guwahati University
04.2011 - 04.2014
MBA - Ecommerce & Human Resource
National Institute of Business Management
04.2014 - 04.2016
Skills
Work flow planning
Project development and life cycle
Startups and turnarounds background
Business Development
Contract Negotiation
Employee relations and conflict resolution
Sales operations oversight
Operations management
Project planning and development
Negotiation
Accomplishments
· Received “Attrition Warrior Award” for not having attrition for consecutive 6 months & topped the chart in PAN India across all partners Jun’13 to Dec’13.
· Worked on Wrong SR Project Named “My SR My Responsibility” Project for Airtel PAN India across all partners.
· Topped the chart for Airtel Postpaid Sales for consecutive 5 months from Nov’14- Mar’15.
· Awarded Best Team Leader for 14 times and consecutive 9 months from Apr’15- Nov’16.
· Topped the chart in PAN India across all channel partners as Pioneer of Sales (Best Sales Team in India) consecutive 4 months for “Akash Institute” form Jun’17 to Dec’17 & win a Trip with team to Goa for 7 days.
· Rewarded Best Assistant Manager of the Year Jan’18- Dec’18 and win 7 days trip to Vietnam.
· Awarded Top Revenue Generator of “Paysure USA” for Jan’19- Dec’19 and win a 15 days trip to Maasai Mara National Park in Kenya.
Timeline
Operations Manager
SOTS
08.2022 - Current
Team Leader
Startek/ Flipkart
06.2021 - 03.2022
Sales Team Manager
PolicyBazaar.com
04.2021 - 08.2022
Assistant Manager
Jetika Solutions Private Limited
05.2017 - 05.2021
MBA - Ecommerce & Human Resource
National Institute of Business Management
04.2014 - 04.2016
Team Leader
Hinduja Global Solutions/Airtel
05.2013 - 05.2017
CSA
Firstsource Solutions Private Limited/Vodafone
05.2011 - 05.2013
Bachelor of Arts - Economics, History,Political Science
Guwahati University
04.2011 - 04.2014