Listening Song
Suman Paul
Front OfficeExecutive
Kolkata
Summary
To use my skills and put my best efforts in order to achieve the company’s goals and aspirations through hard work, sincerity and continuous self-improvement.
Experience-of back office support
Overview
11
11
years of professional experience
9
9
years of post-secondary education
2
2
Certifications
3
3
Languages
Work History
FRONT OFFICE EXECUTIVE
Dr. MOHAN’S DIABETES SPECIALITY CENTRE
02.2022 - Current
- Handled cash transactions accurately, ensuring proper accounting for daily financial reports.
- Maintained accurate records of guest information through diligent documentation and data entry efforts.
- Enhanced guest satisfaction with prompt attention to inquiries and professional communication skills.
- Streamlined front desk operations by implementing efficient check-in and check-out procedures.
- Created a welcoming atmosphere by maintaining a clean and organized reception area for all visitors.
- Provided exceptional customer service, resolving issues promptly and effectively for satisfied guests.
DSO (DISTRIBUTOR PAYROLL)
BAJAJ
08.2021 - 02.2022
- Increased customer satisfaction by providing exceptional service and support to distributors.
- Collaborated with suppliers for timely product deliveries, ensuring client satisfaction.
Sales Officer of Gold Loan
BANDHAN BANK
05.2021 - 07.2021
- Enhanced customer satisfaction with timely follow-ups and personalized service.
- Responded to customer needs by answering questions and providing detailed information about service
Back Office support and Business Development Executive
EZY SOLUTIONS
12.2019 - 05.2021
- Built strong relationships with clients, leading to increased customer satisfaction and repeat business.
- Communicated directly with customers and partners to build strong business networks and relationships.
Back Office support and Client handling
Royaltech Telesystems
04.2016 - 11.2019
- Assist and support administrative staff in their day to day operations
- Assist and coordinate with sales and marketing teams
- Conduct marketing research, document and report to the marketing department
- Support sales staff in handling and documenting customer accounts
Telecaller and system support
DILIGENT ITECH P. Ltd
01.2014 - 01.2015
- Advises present or prospective customers by answering incoming calls on a rotating basis; operating telephone equipment, automatic dialing systems, and other telecommunications technologies
- Documents transactions by completing forms and record logs
- Maintains database by entering, verifying, and backing up data
- Maintains technical knowledge by attending educational workshops; reviewing publications
Education
MCA -
IGNOU
01.2012 - 01.2014
BCA - undefined
IGNOU
01.2008 - 01.2011
HIGHER SECONDARY - undefined
W.B.C.H.S.E
01.2006 - 01.2008
SECONDARY - undefined
W.B.B.S.E
01.2004 - 01.2006
Skills
MS Office
Certification
MCA, 2014, IGNOU, 2 years
Roles And Responsibilities
- Assist and support administrative staff in their day to day operations.
- Assist and coordinate with sales and marketing teams.
- Conduct marketing research, document and report to the marketing department.
- Support sales staff in handling and documenting customer accounts.
- Advise present or prospective customers by answering incoming calls on a rotating basis; operating telephone equipment, automatic dialing systems, and other telecommunications technologies.
- Document transactions by completing forms and record logs.
- Maintain database by entering, verifying, and backing up data.
- Maintain technical knowledge by attending educational workshops; reviewing publications.
Interests
Disclaimer
I hereby declare that the information furnished above is true to the best of my knowledge.
Timeline
FRONT OFFICE EXECUTIVE
Dr. MOHAN’S DIABETES SPECIALITY CENTRE
02.2022 - Current
DSO (DISTRIBUTOR PAYROLL)
BAJAJ
08.2021 - 02.2022
Sales Officer of Gold Loan
BANDHAN BANK
05.2021 - 07.2021
Back Office support and Business Development Executive
EZY SOLUTIONS
12.2019 - 05.2021
Back Office support and Client handling
Royaltech Telesystems
04.2016 - 11.2019
Telecaller and system support
DILIGENT ITECH P. Ltd
01.2014 - 01.2015
MCA -
IGNOU
01.2012 - 01.2014
BCA - undefined
IGNOU
01.2008 - 01.2011
HIGHER SECONDARY - undefined
W.B.C.H.S.E
01.2006 - 01.2008
SECONDARY - undefined
W.B.B.S.E
01.2004 - 01.2006
MCA, 2014, IGNOU, 2 years
BCA, 2011, IGNOU, 3 years
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