Summary
Overview
Work History
Education
Skills
Certification
Roles And Responsibilities
Interests
Disclaimer
Timeline
Generic
Suman Paul

Suman Paul

Front OfficeExecutive
Kolkata

Summary

To use my skills and put my best efforts in order to achieve the company’s goals and aspirations through hard work, sincerity and continuous self-improvement.

Experience-of back office support

Overview

11
11
years of professional experience
9
9
years of post-secondary education
2
2
Certifications
3
3
Languages

Work History

FRONT OFFICE EXECUTIVE

Dr. MOHAN’S DIABETES SPECIALITY CENTRE
02.2022 - Current
  • Handled cash transactions accurately, ensuring proper accounting for daily financial reports.
  • Maintained accurate records of guest information through diligent documentation and data entry efforts.
  • Enhanced guest satisfaction with prompt attention to inquiries and professional communication skills.
  • Streamlined front desk operations by implementing efficient check-in and check-out procedures.
  • Created a welcoming atmosphere by maintaining a clean and organized reception area for all visitors.
  • Provided exceptional customer service, resolving issues promptly and effectively for satisfied guests.

DSO (DISTRIBUTOR PAYROLL)

BAJAJ
08.2021 - 02.2022
  • Increased customer satisfaction by providing exceptional service and support to distributors.
  • Collaborated with suppliers for timely product deliveries, ensuring client satisfaction.

Sales Officer of Gold Loan

BANDHAN BANK
05.2021 - 07.2021
  • Enhanced customer satisfaction with timely follow-ups and personalized service.
  • Responded to customer needs by answering questions and providing detailed information about service

Back Office support and Business Development Executive

EZY SOLUTIONS
12.2019 - 05.2021
  • Built strong relationships with clients, leading to increased customer satisfaction and repeat business.
  • Communicated directly with customers and partners to build strong business networks and relationships.

Back Office support and Client handling

Royaltech Telesystems
04.2016 - 11.2019
  • Assist and support administrative staff in their day to day operations
  • Assist and coordinate with sales and marketing teams
  • Conduct marketing research, document and report to the marketing department
  • Support sales staff in handling and documenting customer accounts

Telecaller and system support

DILIGENT ITECH P. Ltd
01.2014 - 01.2015
  • Advises present or prospective customers by answering incoming calls on a rotating basis; operating telephone equipment, automatic dialing systems, and other telecommunications technologies
  • Documents transactions by completing forms and record logs
  • Maintains database by entering, verifying, and backing up data
  • Maintains technical knowledge by attending educational workshops; reviewing publications

Education

MCA -

IGNOU
01.2012 - 01.2014

BCA - undefined

IGNOU
01.2008 - 01.2011

HIGHER SECONDARY - undefined

W.B.C.H.S.E
01.2006 - 01.2008

SECONDARY - undefined

W.B.B.S.E
01.2004 - 01.2006

Skills

MS Office

Certification

MCA, 2014, IGNOU, 2 years

Roles And Responsibilities

  • Assist and support administrative staff in their day to day operations.
  • Assist and coordinate with sales and marketing teams.
  • Conduct marketing research, document and report to the marketing department.
  • Support sales staff in handling and documenting customer accounts.
  • Advise present or prospective customers by answering incoming calls on a rotating basis; operating telephone equipment, automatic dialing systems, and other telecommunications technologies.
  • Document transactions by completing forms and record logs.
  • Maintain database by entering, verifying, and backing up data.
  • Maintain technical knowledge by attending educational workshops; reviewing publications.

Interests

Listening Song

Disclaimer

I hereby declare that the information furnished above is true to the best of my knowledge.

Timeline

FRONT OFFICE EXECUTIVE

Dr. MOHAN’S DIABETES SPECIALITY CENTRE
02.2022 - Current

DSO (DISTRIBUTOR PAYROLL)

BAJAJ
08.2021 - 02.2022

Sales Officer of Gold Loan

BANDHAN BANK
05.2021 - 07.2021

Back Office support and Business Development Executive

EZY SOLUTIONS
12.2019 - 05.2021

Back Office support and Client handling

Royaltech Telesystems
04.2016 - 11.2019

Telecaller and system support

DILIGENT ITECH P. Ltd
01.2014 - 01.2015

MCA -

IGNOU
01.2012 - 01.2014

BCA - undefined

IGNOU
01.2008 - 01.2011

HIGHER SECONDARY - undefined

W.B.C.H.S.E
01.2006 - 01.2008

SECONDARY - undefined

W.B.B.S.E
01.2004 - 01.2006
MCA, 2014, IGNOU, 2 years
BCA, 2011, IGNOU, 3 years
Suman PaulFront OfficeExecutive