Suman Raju
Bangalore
Summary
A motivational leader and problem solver with over 2 Decades of experience in Program Management, Process Implementation, MIS Reporting, and Data Analytics & Operations Head for a Interview as a Service product. Currently serving as Senior Manager at Diamondpick Consulting, Bangalore, overseeing the Program Management Office. Strong business acumen with proven ability to identify patterns, understand business drivers and make sound recommendations. Managed, reviewed, Analyzed & presented more than 100+ Financial & Revenue modelling reports to management. People’s leadership experience, with the ability to create followership towards a new vision and can lead through change. Successful in implementing various software’s as per the business needs like ERP’s, ATS & PMS tool and successfully driven them to adoption. Simplified, standardized, and implemented the end-user process across the cross functional teams.
Overview
20
20
years of professional experience
Work History
Senior Manager – Program Management Office
diamondpick Consulting
Bangalore
12.2020 - Current
- Collaborate cross-functionally to align with organizational goals across diverse industries, optimizing decision-making and operational efficiency
- Establish real-time data infrastructure using Google Data Studio and Sheets for comprehensive insights into business operations
- Conduct root cause analysis to enhance candidate conversion rates, improving decision-making processes
- Translate stakeholder needs into actionable reports, focusing on customer-centric insights for enhanced conversion rates
- Implement and drive adoption of ERP, ATS, and PMS tools tailored to business requirements
- Define guidelines, tools, and reporting frameworks to facilitate performance metrics evaluation and presentation
- Contribute to corporate planning and development of reporting structures
- Manage Data Management group to ensure timely and accurate information for strategic decision-making.
Head Backend Operation Team
Taptic – (diamondpick) (Interview as a Service)
Bangalore
- Current
- Developed and executed strategic initiatives to scale backend operations in alignment with company growth objectives, ensuring the interview platform could accommodate increasing demand while maintaining high performance standards
- Collaborated with cross-functional teams to define product roadmaps and prioritize feature development based on customer feedback, market trends, and competitive analysis
- Optimized resource allocation and utilization within the backend operations team, balancing workload and skillsets to maximize efficiency and productivity
- Implemented capacity planning processes to forecast resource requirements and ensure adequate infrastructure to support current and future demand for the interview platform
- Fostered a culture of continuous improvement and innovation within the backend operations team, encouraging experimentation and knowledge sharing
- Championed initiatives to automate repetitive tasks, optimize resource utilization, and enhance the overall performance of backend systems
- Worked closely with customer success teams to gather feedback from users and incorporate feature requests or usability improvements into the product roadmap
- Identified inefficiencies in backend operations workflows and implemented solutions to streamline processes, reduce costs, and improve productivity
- Facilitated effective communication and collaboration between backend operations teams and other stakeholders, including software engineers, product managers, and customer support representatives
- Led the backend operations for an interview platform as a service, overseeing the process and is well equipped with necessary bandwidth and infrastructure to support high-volume interview traffic
- Ensure the respective Account Managers have a weekly or Fortnightly meetings with the clients to understand the gaps if any and have calibration calls whenever required to help address the issues & challenges
- Ensured the throughput of the selected candidates is high, today 70% of our selected candidates reach the Offer stage.
Senior Manager – Program Management Office
IndiQube Co-Working Spaces
Bangalore
- 08.2024
- Retrieve, Analyze, and transform Data into highly useful information, suggest conclusions & support decision making by using Excel & BI tools
- Working closely with leadership team to prioritize business and information requirements
- Develop and initiate more efficient data collection procedures across the Teams and rolled out new SQL Automation system that decreased data collection time by 60% while improving reporting dynamics
- Interpret data from primary and secondary sources using statistical techniques and provide ongoing report
- Working with large amounts of data: facts, figures and number crunching which led to see the data and analyze it to find conclusions
- Design user-friendly dashboards that effectively deliver relevant insights to decision-makers
- Clearly communicate findings and insights to senior executives, sharing appropriate levels of analysis and depth for both technical and non-technical audiences
- Performed trend analysis on generated data, ensured data is precisely based on findings and presented reports to customers/clients on a weekly and monthly basis
- Partner with Cross functional Team and business leaders and develop business intelligence analysis, which enables strategic decisions
- Set performance objectives, monitor, and evaluate team performance on a regular basis to ensure goals and objectives are met.
Senior Manager – Customer Success
Talent Recruit Software Pvt. Ltd
- 01.2024
- First point of contact for customer training, data conversion, setup/configuration, and problem solving
- Work along with the customer for Integration & Customization requirements with proper planning & prioritizations
- Help drive adoption and maintain top accounts with key stakeholders
- Generated analytical utilization reports to influence renewal business and drive user adoption
- Created and Managed the client lifecycle process starting from initial sales through all phases of implementation
- Key member of executive-level escalation team that managed strategies and tactics for de-escalating customer accounts, with additional responsibilities for handling at risk accounts
- Coached and developed staff, with an emphasis on developing their project management and customer success fundamentals
- Ensured positive customer experience by proactively managing and growing customer relationships
- Provided timely resolution of product and accounting related customer support issues
- Exercised strong ability to multi-task and work cross-functionally in a dynamic environment while still training new hires
- Maintained and enhanced customer satisfaction by providing ongoing, proactive support throughout the customer life cycle
- Regular follow-up with clients on weekly / Fortnightly / Monthly & Quarterly basis to understand the progress & usage of our product
- Provide Trainings to end users like Recruiters, Team Managers, Hiring Managers, and Management.
Manager – Data Analyst
HirePRO Consulting Pvt. Ltd
05.2010 - 07.2018
- Expertise in organizing, interpreting and communicating required information to facilitate the decision-making process of the top management
- Develop and initiate more efficient data collection procedures
- Perform daily data queries and prepare reports on daily, weekly, monthly, and quarterly basis
- Work closely with clients in understanding their reporting needs and ensure the reports are delivered within the stipulated timelines
- Successfully handled responsibilities for extracting internal and external data via various sources, data cleansing, validation and presentation in an analytical output to help leadership team take further strategical decisions
- Work closely with cross functional teams in generating various reports and automation of process
- Thoroughly analyze & scrutinize the vendors before empanelment
- Vendor relationship management including rate card negotiations and performance evaluation
- Prepare and share vendor performance reports to the respective vendors at regular intervals
- Arrange regular meeting with vendors and respond to queries & discuss areas of improvements and the roadmap
- Build an effective relationship with the vendors to ensure a smooth progress in the process
- Work closely with clients in designing the reporting templates & delivering the requisite reports / PPT’s within the agreed timelines
- Handling team of 8 - 10 Data Analysts and also evaluated employee performance on a monthly basis and coached and trained accordingly increasing quality of work and employee motivation
- Ensure databases and archives are protected from security breaches and data losses
- Regularly perform quantitative analyses that translate data into actionable insights and provide analytical, data-driven decision-making support for key projects
- Automating projects by using SQL / VBA Macros to reduce time taken, hence more time can be utilized on analysis to provide valid solutions
- Expertise in reporting and dashboards involving very large datasets and multiple data sources, with the ability to interpret data and product meaningful insights
- Provide Recruitment SLAs and analysis to Client teams on their recruitment patterns and hiring trends
- Manage the end to end RPO in terms of extracting agreement details on SLAs, commercials and driving the teams to meet those SLAs by throwing up data cuts
- Prepare review decks and drive the same with management teams and account managers
- Help account managers handle escalations by providing various data cuts on the recruitment processes
- Conducted training sessions to new clients and led onboarding process to ensure success rate.
Senior MIS ANALYST – Collections Team
TATA Broadband
03.2009 - 05.2010
MIS Executive – Collection Team
Reliance Communications
06.2008 - 03.2009
MIS Executive – Human Resource
ING Vysya Life Insurance Co Ltd
01.2007 - 06.2008
MIS Executive – Collections Team
BillDesk – Online Bill Payment
01.2006 - 01.2007
MIS Executive – Collections Team
Hutchison Essar South Ltd (Vodafone)
08.2005 - 01.2006
Junior MIS Executive – Collections Team
Spice Telecom (Idea Cellular)
06.2004 - 08.2005
Education
Bachelor’s in Management studies (BMS) – Data Management -
Indian School of Business Management (ISBM)
01.2013
Diploma in Business Management (DBM) – Business Administration -
Indian School of Business Management (ISBM)
01.2010
Secondary School of Learning Certificate -
Colonel Hill High School
01.2001
Skills
Strategic Management & Operations:
Strategic Planning & Prioritization
Operational Excellence
Business Growth Initiatives
Operational Efficiency
Business Planning Decision-Making
Business Forecasting
Performance Improvement
Cross-Functional Collaboration & Leadership:
Cross-Functional Collaboration
Organizational Development
Team Building
Goal Setting
Account Management
Multitasking
Customer Service & Data Management:
Customer Service Management
Data Analytics
Data-driven Decision-Making
Data Quality Management
Documentation and Reporting
Technical Skills:
SQL, VBA (Macros) ATS Tools
Personal Information
- Father's Name: M Raju
- Date of Birth: 11/25/85
- Nationality: Indian
- Marital Status: Married
Hobbies and Interests
Sports, Music & Travelling
Languages
English, Hindi, Kannada, Tamil & Telugu
Languages
English
First Language
Kannada
Proficient (C2)
C2
Tamil
Proficient (C2)
C2
Hindi
Proficient (C2)
C2
Telugu
Advanced (C1)
C1
Timeline
Senior Manager – Program Management Office
diamondpick Consulting
12.2020 - Current
Manager – Data Analyst
HirePRO Consulting Pvt. Ltd
05.2010 - 07.2018
Senior MIS ANALYST – Collections Team
TATA Broadband
03.2009 - 05.2010
MIS Executive – Collection Team
Reliance Communications
06.2008 - 03.2009
MIS Executive – Human Resource
ING Vysya Life Insurance Co Ltd
01.2007 - 06.2008
MIS Executive – Collections Team
BillDesk – Online Bill Payment
01.2006 - 01.2007
MIS Executive – Collections Team
Hutchison Essar South Ltd (Vodafone)
08.2005 - 01.2006
Junior MIS Executive – Collections Team
Spice Telecom (Idea Cellular)
06.2004 - 08.2005
Head Backend Operation Team
Taptic – (diamondpick) (Interview as a Service)
- Current
Senior Manager – Program Management Office
IndiQube Co-Working Spaces
- 08.2024
Senior Manager – Customer Success
Talent Recruit Software Pvt. Ltd
- 01.2024
Bachelor’s in Management studies (BMS) – Data Management -
Indian School of Business Management (ISBM)
Diploma in Business Management (DBM) – Business Administration -
Indian School of Business Management (ISBM)
Secondary School of Learning Certificate -
Colonel Hill High School
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