Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Erp
Personal Information
Timeline
Generic

Suman Rao

Hyderabad,TG

Summary

A skilled Account Receivable Collection specialist with over 10 years of experience in Banking, Health Care, and OTC domains. Possessing a B.Com in Computers, this professional brings strong analytical and problem-solving skills to effectively handle complex financial transactions. The ability to interact with clients in a professional manner has consistently resulted in successful resolution of outstanding accounts. Additionally, excelling in English communication ensures clear and concise correspondence with stakeholders. This individual is now seeking opportunities to leverage their management proficiency and contribute to the financial success of organizations.

Overview

17
17
years of professional experience

Work History

Assistant Manager into Credit & Collection Receivable

Deloitte
04.2008 - Current
  • Implementing and reviewing the company’s credit and collection policies and procedures
  • Setting credit limits for customers based on their financial situations
  • Managing and overseeing the collection of outstanding debts from clients and customers
  • Conducting credit checks on potential new customers
  • Communicating with customers regarding their accounts and any overdue payments
  • Resolving customer queries and disputes related to invoices
  • Preparing reports on the status of credit and collections for upper management
  • Training and supervising credit and collection staff members
  • Working closely with the sales team to assess creditworthiness of new clients
  • Negotiating repayment plans with customers when necessary
  • Ensuring compliance with local, state, and federal laws regarding collections and credit practices
  • Managing Team of 8 FT
  • Managing Attendance tracker and leaves
  • Assigning Cases to all the Collectors
  • Scheduling weekly performance review call
  • Maintaining Collection Efficiency report
  • Uploading Order Hold report

Process Specialist Account Receivable, Payable

Carrier
03.2022 - 04.2024
  • Analyzed credit reports and financials to set credit limits up to $1M
  • Implemented new collection process, reducing past-due A/R by 30%
  • Negotiated payment plans with delinquent accounts, collecting 90% of balances
  • Work and resolves credit AR within 30 days of AR transaction posting that creates the credit balance
  • Generates refund, retractions, or necessary adjustments
  • Ensures checks received are coded to the proper general ledger account and will be logged appropriately into ERP - JD Edwards software system
  • Assists with customer account research with collections at the direction of the Staff Accountant
  • Reviews and follows up daily on accounts Identifies delinquent accounts by working aging in a timely manner
  • Handling Mebane Region Portfolio worth 10 million
  • Handling portfolio count around 1300
  • Pitching for Cash Collections
  • Working on Deduction, Researching on accounts as per scenarios
  • Handling Order Block and Releasing as per payment status
  • Handling Credit Limit Increase & Decrease as per Customer Trend
  • Handling Customer Portal for Payment
  • Outbound calls & Emails count on 30 to 50 daily bases
  • ERP JDE, File bound, Bill trusts
  • Handling Sales Tax and Credits
  • Uploading Aging Report in share point on daily basis
  • Sending Collection Efficiency report weekly thrice to team
  • Requesting Update on Unapplied payments & Duplicate payments
  • Creating file for Offset and sending to cash app Team
  • Creating SOP, Amendment if required
  • Sending Order on Hold report to Team for updates

Finance Analyst (Individual contributor)

SHL
11.2021 - 02.2022
  • Preparation of all billing including printing and Creating invoices
  • Maintaining constant communication with Base managers to obtain status on customer Collections
  • Responding Queries via Email & Calls, Sending statements & Invoices
  • Following credit and collection policy
  • Reviewing Accounts receivable Aging monthly for write offs and adjustments
  • Preparation of various Sales analysis reports
  • Maintain Payment receipts on Daily Basis, Reconciling payments
  • Follow up on 60 to 180 plus Delinquents accounts, Meeting Clients on monthly basis for Collection
  • Handled Major clients, NASSCOM, Sattva

Subject Matter Expert (SME) General Accounting Operation Analyst (OTC Account Receivable)

Accenture
05.2019 - 11.2021
  • Analyzing Customer Behavior and Payment pattern, Handling Delinquent Accounts, Providing Invoices
  • Collecting On 120 days delinquent accounts
  • Outbound and Inbound calls managing Emails inquiries
  • ERP Sap & Oracle
  • Payment Researching and Payment Allocation coordinating with cash apps for posting and remittance
  • Credit Management of Customers and Payment terms
  • Providing PO and Invoices
  • Working on Pricing and Invoice Disputes, Escalating to Higher Management
  • Working on account reconciliation and Refunds
  • Correcting on Payment Error
  • Negotiating with customers on Payment Plans and Blocking account as payment trend
  • Updating Customer Accounts on request
  • Raising share point Request for change in Bill to
  • Working on Credit Memo and analyzing Over payments
  • Assisting on an online portal for Managing customer accounts
  • Mentoring New hires, Training new employees
  • Process huddles and new scenarios discussions
  • Handle new batches for process knowledge
  • Preparing Aging Report for Process
  • Forecasting Reports of 30 plus Accounts
  • Preparing Unallocated Reports
  • Preparing Process updates Sop and Learning Logs
  • Preparing KPI and SLA Reports
  • Mentoring New team members and provide Process Training
  • Conduct Quality Audits of Account & Call Monitoring

Senior Process Developer (Collection Specialist in AR)

Genpact Pvt Ltd
10.2017 - 05.2019
  • Account Receivable & Collection process
  • Calling to U
  • S Health Care Insurance Agencies for Payments
  • Maintaining track of Deposit and Payments
  • Coordinating with Insurance Agencies regarding Issues
  • Working on Monthly Receivables
  • Conduct account research and analysis
  • Prepare and maintain various reports
  • Maintain an accurate aging report Identify and execute the necessary process adjustments
  • Send statement to outstanding customers
  • Reconcile A/R to the G/L
  • Interact with customers to resolve outstanding
  • Following with Cash Apps team for reconciliation and Ra
  • Resolving and Researching on Residues of delinquent buckets
  • Preparing Goals Report weekly basis
  • Tracking Deposits of 10 Agencies
  • Working on Short paid and Liabilities Claims
  • Preparing Open AR report of assigned agencies
  • Tracking Payments and analyzing bucket wise

Visa Consultant

Dream Jobs Consultancy
06.2015 - 07.2017
  • Providing assistance for Visit and work permits
  • Cold calling
  • Interacting with several applicants regarding job order
  • Explaining visa process
  • Communicating with various candidates via chat
  • Email and calling
  • Following up candidates with their requirement
  • Interview and shortlist all suitable candidates
  • Ensuring that all the above information provided by Candidate is accurate
  • Preparing checklist of Document

Education

BACHELOR’S DEGREE - COMMERCE

Andhra University
01.2010

Skills

  • Interpersonal skills
  • Problem-solving
  • Analytical skills
  • Communication skills
  • Teamwork
  • Independence
  • SAP
  • ORACLE
  • JD EDWARDS
  • High radius portal
  • Bill trust portal
  • Sales force

Accomplishments

  • Lean Idea Implementation: Submitted Idea for process improvement which has implemented and executed smoothly for Portfolio. (Carrier) 2023
  • Spot Award: For consistency of Collection Efficiency for 6 months.
  • RNR awards received for best Portfolio management consistently for 3 months.
  • Customer Appreciation feedback in resolving delinquent accounts.
  • Handled Pod rectification process to identify correct invoices and updating.
  • Internal Process training- Claims, Cash application, Credit report, Account Payable.

Languages

English
Hindi
Marathi

Erp

  • SAP
  • ORACLE
  • JD EDWARDS
  • High radius portal
  • Bill trust portal
  • Sales force

Personal Information

  • Father's Name: Raghunath Rao
  • Date of Birth: 04/28/86
  • Gender: Female
  • Nationality: INDIAN

Timeline

Process Specialist Account Receivable, Payable

Carrier
03.2022 - 04.2024

Finance Analyst (Individual contributor)

SHL
11.2021 - 02.2022

Subject Matter Expert (SME) General Accounting Operation Analyst (OTC Account Receivable)

Accenture
05.2019 - 11.2021

Senior Process Developer (Collection Specialist in AR)

Genpact Pvt Ltd
10.2017 - 05.2019

Visa Consultant

Dream Jobs Consultancy
06.2015 - 07.2017

Assistant Manager into Credit & Collection Receivable

Deloitte
04.2008 - Current

BACHELOR’S DEGREE - COMMERCE

Andhra University

Similar Profiles

CREATE PROFILE
Suman Rao