Suman Roy
KOLKATA
Summary
Dynamic IT professional with a proven track record at Accenture with overall 8 years and 2 months of work experience, excelling in AWS proficiency and client management. Spearheaded cloud operations, achieving a 99% SLA compliance through innovative automation and service improvement techniques. Expert in Apache HTTP Server Management and renowned for enhancing service reliability and scalability with good good analytical, technical and communication skills
Overview
8
8
years of professional experience
1
1
Certification
Work History
Senior Analyst
Accenture
10.2021 - Current
- Joined as a cloud operation senior analyst working for an Italian energy and infra based client
- Provided support to customers on 24/7 basis
- Handling escalations and client calls as a senior member of a team of 14 people
- Major responsibilities are developing and maintaining services and providing solutions to any issues reported by customers through tickets
- As a proactive measure we used to do security patches on our components quarterly
- Ensured service and its data availability and integrity through preventative maintenance and upgrades
- Consistently met deadlines and requirements for all production incidents and service requests with a SLA of 99%
- Preparing new joiners and juniors to upskill level of work through knowledge transfer and shadowing work
- Implementing service improvement techniques in various situations through automation
- Using Service-now as a ticketing tool
Middleware Lead
Tata Consultancy Service
07.2019 - 10.2021
- Worked as a Middleware Lead for a UK based finance company
- Provided support to customers on 24/7 basis
- Handling escalations and client calls as a senior member of the team
- Major responsibilities were developing and maintaining services and providing solutions to any issues reported by customers through tickets
- As a proactive measure we used to provide security patches on our components
- Ensured service and its data availability and integrity through preventative maintenance and upgrades
- Consistently met deadlines and requirements for all production incidents and service requests
- Building jboss and Apache instances as required by the customers
- Use of ansible as an automation tool for various purposes
- Login to the AWS console and creation of GPU instances for Designer team Discuss with the architect and customer for the selection of the instance type (Hardware &OS)
- Working on the storage S3 and applying the different features with it (like cross region replication and versioning)
- Worked on the EBS volumes
- Designing and deploying highly scalable infrastructure using ELB and auto scaling services
- Configured the alerting using the Cloud watch and SNS
- Configure the IAM rules and provide the necessary access level for all the resource & effective management of the AWS
- Experience on VPC, subnet, and route tables etc
- Configuration cloud watch for monitoring instance, RDS, ELB’s etc
- AWS operations and deployment experience with Amazon Web Services EC2, RDS, VPC, IAM, Route53, S3, Cloud Front and other AWS Services Design for security, authentication, and authorization with AWS
- Troubleshooting different resources of AWS
- Good understanding of networking and security best practices
- Taking part in deployment and cloud architecture discussions and providing valuable inputs related to the same if needed
- Collaborate with clients to define their solution requirements
- Work closely with the development and QA team to make the deployment process smooth and devise new tools and technologies in order to achieve that
- Strengthen the infrastructure in terms of reliability (configuring HA(High Availability etc.), Security (cloud network management, VPC, etc.) and scalability (load balancers)
- Time to time keep suggesting the development team in terms of best practices to follow while working with the AWS cloud and better deployment architecture
- Manage AWS cloud and day to day cloud operations
- Ability to operate in a fast-paced, evolving environment and appropriately prioritize tasks and keep abreast of the latest technology
- Capability to work with people in different time zones/shifts
Middleware Admin
Wipro Technologies Ltd
08.2016 - 07.2019
- Worked as a middleware admin for a pharma client
- Provided support to customers on 24/7 basis
- Handling escalations and client calls
- Major responsibilities were developing and maintaining services and providing solutions to any issues reported by customers through Service-Now
- As a proactive measure, used to run security scan on servers and provided security patches
- Ensured server and its data availability and integrity through preventative maintenance and upgrades
- Consistently met deadlines and requirements for all production incidents and service requests
- Installation and configuration of Apache httpd server in Linux & Windows
- Handling WebLogic deployment for application
- Installation and configuration of WebLogic server
- Java installation and upgrade
- Installation and SSL certificate installation for Apache, IIS7 and Tomcat servers
- Web server static deployments, WebLogic deployments
- Log archival, hosting maintenance pages, sending files via emails
- Experience in tools like Service-Now, BMC Remedy
- Maintaining and renewal of certificates in Digicert as admin
Education
M.C.A -
Pailan College of management AND Technology
Kolkata01.2016
BCA -
Syamaprasad Institute of Technology and Management
Kolkata01.2013
Skills
- Apache HTTP Server Management
- Apache Tomcat Administration
- Red Hat Apache Administration
- JBoss Administration
- Bugzilla
- Tibco Spotfire, BW, EMS
- IIS Administration
- OutSystems Platform Administration
- Linux
- Windows
- Basic Load Balancing
- WebLogic Server Administration
- AWS Proficiency
- AZURE
- Ansible
- ELK
- AppDynamics
- Service Now
- BMC remedy
- Client management
Accomplishments
- Awarded Best rookie performer in LEXMARK (Wipro)
- Got appreciation from higher management for handling escalations and great client interactions from LEXMARK (Wipro)
- Got appreciation for various smooth execution of critical activities like DR, cert renewal of entire environment, service improvement (TCS)
- Got Skill star award in Accenture for innovation and automation
Languages
- English
- Bengali
- Hindi
Personal Information
- Date of Birth: 05/07/93
- Gender: Male
- Nationality: Indian
- Marital Status: Married
Globalcertifications
- AZ-900, Azure Fundamentals
- AWS Certified Solutions Architect, 2023-2026
- AZ-104, Microsoft Azure Administrator, 2024-2025
Certification
● AZ-900 - Azure Fundamentals
● AWS Certified Solutions Architect – Associate (2023-2026)
● AZ-104 – Microsoft Azure Administrator – Associate (2024-2025)
Languages
Bengali
First Language
English
Proficient (C2)
C2
Hindi
Advanced (C1)
C1
Affiliations
Gamer
Sketching
trekking
Timeline
Senior Analyst
Accenture
10.2021 - Current
Middleware Lead
Tata Consultancy Service
07.2019 - 10.2021
Middleware Admin
Wipro Technologies Ltd
08.2016 - 07.2019
M.C.A -
Pailan College of management AND Technology
BCA -
Syamaprasad Institute of Technology and Management
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